[SOLVED] Windows 10 Enterprise LTSC (1809) sfc problem and update error

[valerio80]

Hello everybody
I started having problems with updates in December 2021 when the updates were no longer installed on my computer (2021-12 KB5008218). I have redone the installation of windows starting from the image used previously because all the attempts are not successful. Sfc fails to restore damaged files. I followed the steps to open this post and attach the log files.

Thanks for your help

 

[Maxstar]

Hi and welcome to Sysnative,

I will look into your problem.
Note: I'm currently in training so my posts will need to be approved by the Sysnative instructors.

 

[Maxstar]

Hi,

Follow these instructions to install an update with DISM.

• Open the Start menu of Windows and type CMD.
• When you see Command Prompt on the list, select the option Run as administrator.
• Copy and paste the following command into it, and press enter. (Leave the CMD window open!)

MD C:\WUTemp

• Now, download the following update (KB5004424) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
• Downloadlink: KB5004424

• Copy and paste the following commands one at a time into the command prompt and press enter after each.

CD C:\WUTemp
EXPAND.exe windows10.0-kb5004424-x64_1359ead21fc328bf495e400469d7a61c2fff6d2c.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5004424-x64.cab

• Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.

 

[valerio80]

Hi @Maxstar thank for your reply.
I will try soon as possible and give you a feedback.

Thank's for support

 

[valerio80]

Hi @Maxstar ,
i have done all the istruction and the installation of this KB5004424 was done correctly (last line of cmd output say "operation complete")

Can i try now to install newly update or i have to try again sfc /scannow ?

Thank's

 

[Maxstar]

Hi,

Yes, run the System File Checker again and post a new copy of the CBS log.

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

 

[valerio80]

Hi @Maxstar
thanks for the support you are giving me.
sfc keeps failing, attached the cbs log.

 

[Maxstar]

Hi,

Is this version of Windows 10 an Entersprise version in the S mode?

 

[valerio80]

Hi @Maxstar,
yes is an enterprise version (HP brand) Windows 10 LTSC 2016, but not in S mode.

 

[Maxstar]

Hi,

Okay, to gather the replacement files I need to setup a virtual machine with the Italian Language pack. So this can take some time..

 

[valerio80]

Hi,
if you tell me what are the files to restore I can do it by myself.

Thank's

 

[Maxstar]

I still have to figure that out, therefore I will setup a VM to compare some things and check the hashes of the corrupted file: (license.rtf).

 

[valerio80]

we have located the same file . Thanks so much for the support. I look forward to hearing from you

 

[Maxstar]

To get some more information, please do the following. So I can compare this later with the info from my VM.

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Right-click on the file FRST64.exe and choose Run as administrator.

• Copy and paste the following (code) into the Search box and click the Search Files button.

license.rtf

• When the scan is complete, a message will display that 'Search.txt' is saved in the same folder FRST was started from. Notepad will open this file also.
• Post the logfile Search.txt as attachment in your next reply.

 

[valerio80]

Here is the file.

THX

 

[Maxstar]

Hi,

Step 1. Run SFC Fix again with the attached ZIP-file.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Reboot the computer and run the System File Checker again.

• Click the Start button and in the search box, type Command Prompt
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, and press enter.
  

  sfc /scannow

• Wait for this to finish before you continue
• Now copy and paste the following command into it, and press enter.
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

  This command will create cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.

 

[valerio80]

Hi @Maxstar
first of all thank you so much for your help, you have been very precious and kind. In the end I was able to solve my problem in a different way that I am writing to you here for knowledge. First of all, being my windows 10 brand by hp, I downloaded the system image via hp cloud recovery. Done this through dism I mounted the install.wim file and restored the system through dism and then with sfc. Now I have managed to install the latest updates and everything seems to be working fine.
Do to this i use:

Dism /mount-wim /wimFile:[path-to]\install.wim /index:1 /MountDir:[manual created dir]
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth /Source:[manual created dir]\windows /LimitAccess
Dism /unmount-wim /Mountdir:[manual created dir] /discard
sfc /scannow

Regards

 

[Maxstar]

Your welcome! Glad to hear you was able to solve the problem this way.
I'll mark this thread as solved!