systraducer
New member
- Nov 3, 2017
- 2
My system is generally very fast and stable. DPC latency is usually in the 20-50μs range. So it *generally* works great for audio production.
Recently, I've noticed that, about once every 3 minutes or so, I will get an interrupt to DPC latency around 3000μs. It is almost always attributed to ACPI.sys.
I've tried all the usual fixes (ensuring no throttling, power settings, cleaning the system, checking for Windows integrity violations, etc.) and finally decided to ask for help because none of the usual solutions has worked. Even turning off most all running software (Trend Micro, browsers, etc.) and disabling WiFi, etc. I still have the spike every 3 minutes. I ran a trace.etl during the time when one of the every-3-minutes spikes occurred, and I've also got DxDiag, MSinfo and Speccy reports. They're all available here:
Dropbox - logs-20171103.zip
I thank you in advance for any help you can provide.
Answers to all the usual questions below:
System Manufacturer? HP
Laptop or Desktop? Laptop
Exact model number: DV6T-7000 Quad Edition (product A5F76AV)
OS ? Windows 10 64bit, fully patched
What was original installed OS on system? Windows 7 Professional
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? It's the MSDN-provided version of Windows 10
Age of system? (hardware) ~4 years
Age of OS installation? ~2 years
Have you re-installed the OS? No
CPU: Intel Core i7 3820QM
RAM (brand, EXACT model, what slots are you using?) ADATA Premier Series 16GB (2x8GB) 204-pin Dual-Channel DDR3 SO-DIMM 1600 (PC312800)
Video Card: Intel HD Graphics 4000 + NVIDIA GeForce GT 650M (2047MB)
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) Trend Micro Internet Security 2018
Are you using proxy, vpn, ipfilters or similar software? No
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) No
Are you currently under/overclocking? Are there overclocking software installed on your system? No
Recently, I've noticed that, about once every 3 minutes or so, I will get an interrupt to DPC latency around 3000μs. It is almost always attributed to ACPI.sys.
I've tried all the usual fixes (ensuring no throttling, power settings, cleaning the system, checking for Windows integrity violations, etc.) and finally decided to ask for help because none of the usual solutions has worked. Even turning off most all running software (Trend Micro, browsers, etc.) and disabling WiFi, etc. I still have the spike every 3 minutes. I ran a trace.etl during the time when one of the every-3-minutes spikes occurred, and I've also got DxDiag, MSinfo and Speccy reports. They're all available here:
Dropbox - logs-20171103.zip
I thank you in advance for any help you can provide.
Answers to all the usual questions below:
System Manufacturer? HP
Laptop or Desktop? Laptop
Exact model number: DV6T-7000 Quad Edition (product A5F76AV)
OS ? Windows 10 64bit, fully patched
What was original installed OS on system? Windows 7 Professional
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? It's the MSDN-provided version of Windows 10
Age of system? (hardware) ~4 years
Age of OS installation? ~2 years
Have you re-installed the OS? No
CPU: Intel Core i7 3820QM
RAM (brand, EXACT model, what slots are you using?) ADATA Premier Series 16GB (2x8GB) 204-pin Dual-Channel DDR3 SO-DIMM 1600 (PC312800)
Video Card: Intel HD Graphics 4000 + NVIDIA GeForce GT 650M (2047MB)
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) Trend Micro Internet Security 2018
Are you using proxy, vpn, ipfilters or similar software? No
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) No
Are you currently under/overclocking? Are there overclocking software installed on your system? No
