Windows 10 does not turn on after waking it up from Sleep.....black screen persists

P

Paras321

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Joined
Mar 27, 2021
Posts
54
PC specs....
Windows 10 Pro, Intel i3 5005u
When i set the windows to sleep or turn down the lid of laptop it does not start.....only one notification light keeps on and the blinking one is off when i try to wake up or turn on the pc by pressing any key....
Please Help.....
After i have installed an optional update since then the problem is there.....
and sometimes it also freezes on black screen at the startup with only one notification light on at the lower side corner of pc....
 
Is this Windows 10? I have never seen a Windows 10 "Choose what the Power button does" dialog that doesn't look like this:

Power_Options_Button_Does_Dialog.jpg

Please give us the output from the winver command. If you hit the Windows key and immediately type winver followed by enter, you will be presented with a dialog very similar to this:

Winver_Output.jpg

Also, are you using a Windows 10 account that has admin privilege? The only reason I can come up with off of the top of my head for the conventional options in the Power Options dialog being absent that wouldn't involve corruption is if a standard user account were running and has insufficient privileges to change them.
 
Yes i think so but not sure about that i am signed in as admin privilege.....it could be
i am sending you the result of the command of the winver below:
Sysnative1.png
Winver_Output.jpg

At the end i have cropped the image as it includes my gmail id which i have provided as my microsoft account.....
Unlike yours winver result, in my system's winver it is written in the end 'org name' after gmail id.....
 
Last edited:
Then open Settings, Accounts, Your Info pane, and you'll see something like this (which I've redacted my personal identifying information from using the cut feature in Paint):

Settings - Acct - Your Info.jpg

Directly beneath where the email address is shown for your account (redacted here) you will have a line that notes whether you have Administrator privilege or are using a standard account.
 
So, you definitely had some corruption in your Windows installation.

After having done this, AND having done a Restart afterward, do you still have the behavior that caused you to start the topic and does your Power Options dialog now show the normal list of options, including Fast Startup?
 
No....still there is no option of fast startup in power options.....
And system still shows the black screen after starting it from sleep mode......
 
Then, my next step is always: Doing a Windows 10 Repair Install or Feature Update Using the Windows 10 ISO file (docx format tutorial)

It's also my preference, though it's not essential, to do this without an internet connection active during the Repair Install.

And if that doesn't end up fixing it, your next option is either opening a topic in the Windows Update forum, or doing a completely clean reinstall of Windows 10 on your machine.
 
Do you know which optional update it is that you installed where after this started?
 
I believe it's the KB4023057 update, what I know is the cumulative update is not an optional update.

Could you give the model of your pc? There are multiple laptops from HP with the CPU i3 5005u.
 
Your screenshot looks normal to me because it indicates that fast startup/hibernation is disabled therefore the fast startup and hibernation shutdown settings do not appear. If you enable or disable hibernation using the following commands in command prompt, you can see the difference. If hibernation is enabled two new options appear under those settings, I just tried it myself to confirm since I was suspicious as I have the same screen as you, without the fast startup option and without the hibernation option.
Code: 
powercfg -h on
powercfg -h off

Regarding this corruption in Windows, since we don't know what was fixed, we have no idea whether it could have impacted this problem you have at all. For all we know it could've been some files of Windows Defender needing repair which has nothing to do with either the power settings or your problem.


Here is my perspective, you could do a repair install which may solve the problem but at the same time it also may not in which case it's likely a third-party program causing problems, for example by a service that isn't waking up properly. It is not unusual for third-party software to cause problems after an update as it indicates some incompatibility with changes applied by the update.

Please let me know whether you would like to try a repair install or not. If you do not, I'll see what I can do to help. If you do, I'll hold off for now until you tried a repair install.
 
axe0 said:
Your screenshot looks normal to me because it indicates that fast startup/hibernation is disabled therefore the fast startup and hibernation shutdown settings do not appear.
Click to expand...

That is not the default state on any "out of the box" Windows system I've worked on. Every single one, Home or Pro, has had a Power Options/What Button Does panel just like the screenshot I posted.

Hibernation itself is not disabled, and Fast Startup (which employs partial hibernation) is enabled, in Windows as shipped.

Unless someone were to tell me they turned off hibernation manually, which you can do, that screenshot offered by the OP should set off alarm bells unless someone has explicitly and intentionally disabled hibernation. Since that was not mentioned, I had alarm bells. (And since most don't even know how to enable/disable hibernation, I'll stick with having those).

But I agree that the OP either needs to do a Repair Install or take a different tack under your direction, as something's not right, and it needs to be fixed somehow. There are well-known issues with wake from sleep, too, but I don't go there until "the basic fixes" have proven ineffective.

@Paras321,

It would be really handy to have the actual make and model of the machine, the information from the winver command that gives the Version and Build info for Windows 10, and if you're using any third party security suites, e.g., AVG, McAfee, Norton, etc.
 
Paras321 said:
PC specs....
Windows 10 Pro, Intel i3 5005u
When i set the windows to sleep or turn down the lid of laptop it does not start.....only one notification light keeps on and the blinking one is off when i try to wake up or turn on the pc by pressing any key....
Please Help.....
After i have installed an optional update since then the problem is there.....
and sometimes it also freezes on black screen at the startup with only one notification light on at the lower side corner of pc....
Click to expand...
Did you try to boot the laptop with Safe Mode option? Hold the power button for 10 seconds to start and keep pressing the F8 button until the Safe mode option load. Then log in to your Windows 10, go to Updates >> Installed Updates, and remove recently installed updates.

Now restart the system, this should help, let me know :)
 

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