[SOLVED] Windows 10 - DISM Source Files not found

C

cjandash

Member
Joined
Dec 29, 2015
Posts
9
I'm working on my daughter's laptop with Win 10 installed. She says that all of a sudden her start menu wouldn't open, the Cortana search bar wouldn't let her type in it, and she was unable to get onto the network. I was able to get the network running by statically assigning an IP address and noticed that multiple services wouldn't start, like DHCP and RPC.

After a little google-fu, it seemed the issue was due to update or system file corruption, so I ran SFC /scannow. It found corruption but couldn't correct it. So I found the DISM command and ran it under an admin powershell using myriad variations: with/without windows update, without source files listed or pointing to the ESD files on a Win10 installer bootable USB. I even moved sources folder from the USB to the C: drive without success. Every time, it errored out saying it couldn't find any source files. The last command I tried was a command I considered a "hail mary" that I found online: Dism /Online /Cleanup-Image /RestoreHealth /Source:esd:c:\sources\install.esd\1\Windows\WinSxS\wow64_microsoft-windows-r..xwddmdriver-wow64-c_31bf3856ad364e35_10.0.10586.0_none_3dae054b56911c22\

This of course didn't work, either. So here I am. I downloaded and ran SFCFix, but it says it couldn't find any corruption. See the log below. I then tried another SFC /scannow with the same results. I have attached my CBS and DISM logs. View attachment DISM+CBSLogs.zip

Appreciate any assistance you all can provide.

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-12-29 14:32:44.692
Microsoft Windows 8.1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-12-29 15:08:45.180
----------------------EOF-----------------------
 
Hi cjandash :)

Do you still need assistance with this issue?
 
Yes, please. I figured, like me, everyone was tied up with the holidays, so I was being patient. :smile9:

Any help you could provide would be welcome!

Thank you and Happy New Year!
 
Happy New Year to you too :) Alright, let's start by replacing the corrupt file reported by SFC.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
 
Here's the results from the SFCFix.txt file:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2016-01-05 12:45:00.314
Microsoft Windows 8.1 - amd64
Using .zip script file at C:\Users\Kelly\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16566_none_193a62128acabe81\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png


Successfully copied file C:\Users\Kelly\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16566_none_193a62128acabe81\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png to C:\Windows\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16566_none_193a62128acabe81\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png.


Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16566_none_193a62128acabe81\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16566_none_193a62128acabe81\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-01-05 12:45:00.846


Looks promising. Gonna reboot now and see what happens.

Will let you know. Thanks.
 
OK, so after the reboot it did a scandisk at startup but things are still the same as before (regarding the services and start menu).

Currently, I'm running SFC /scannow. I'll post results of that. Should I try the DISM command again using the ESD file from my Win10 USB installer?

Thanks.
 
Not yet, simply upload your CBS.log after running SFC, and we'll go from there, one step at the time :)
 
Progress! SFC didn't find any integrity violations. Still, the issues exist. Not sure what to try from here.

Thanks.
 
Next we'll run a DISM scan to make sure there's nothing left to address system file wise :)

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Alright :) May I ask what is the language, region, timezone, etc. for your system?
 
Sure. US English. Region=US and TZ should be Eastern Standard Time, but it appears to be set to Chetumal???? Gonna fix that now. Weird.
 
Once it's set to the right timezone, can you restart your computer and tell me if the search menu and Cortana start working?
 
Alright. I asked you to try that because Cortana will only work if all these settings matches each other, it's that "broken". Follow the instructions below please.

zImGw67.png
Windows Repair All-In-One
NOTE: Before following to step below, please disable your Antivirus software or any other real-time security software that you have enabled.
  • Boot in Safe Mode with Networking;
  • Download the portable version of Windows Repair All-In-One;
  • Move the file (archive) on your Desktop, and extract it there;
  • Go in the tweaking.com_windows_repair_aio folder, then Tweaking.com - Windows Repair folder, right-click on Repair_Windows.exe and select Run as Administrator;
  • From there, click on the Next button until you are presented with an Open Repairs button and click on it;
  • Let the Registry back up complete, and move on to the check-list window;
  • Click on the Unselect All button at the bottom, then check the following items:
    • Reset Service Permissions;
    • Restore Important Windows Services;
    • Set Windows Services To Default Startu
  • Once done, click on the Start Repairs button and let the scan execute;
  • If you are being prompted with a Security Warning, allow it to go through;
  • Once the repair is complete, it'll ask you to restart your computer, please do it;
 
Woot!! That did it! Cortana's back. DHCP is back. Start menu is back! Thank you!! My daughter is dancing right now!! :dance:

Thank you so much for your help! Anything else we need to do to finish up?
 
Unless you need me for anything else, I guess we are done here :) And no problem cjandash, you're welcome :)
 
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