Has anyone been able to remove this idiotic message "Windows 10 couldn't be installed"? I have run the GWX control panel, deleted the Software Distribution folder but every time the computer is restarted, I keep getting this message before I can Update Windows 7. I am seeing this on more and more computers. There doesn't seem to be a way to hide the update. Thanks!
[SOLVED] Windows 10 couldn't be installed
- Thread starter DanID
- Start date
BrianDrab
Emeritus
Hi and welcome to Sysnative. I can assist you with this. Please start with the following. Stop and ask if you have any questions.
1. The first step would be to hide the Windows 10 upgrade. When you go to Windows Update and see the Windows 10 update, right-click on it and select hide.
2. Clean Up Files
a). Click the Start button and type disk in the search box.
b) Right-click on Disk Cleanup that appears in the search results and click on Run as administrator.
c) It will take a few moments to scan. Allow it to finish.
d) Select Clean up System Files and check Temporary Installation files. Click OK and confirm that you are sure.
3. Remove Updates
a. Click on the Start
button and in the search box, type Command Prompt
b. When you see Command Prompt on the list, right-click on it and select Run as administrator
c. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2952664
d. Let me know if it says it was successful or if there are any errors.
Then repeat the command with the following update. Let me know the results.
wusa /uninstall /KB:3035583
4. Check for and hide updates
OK, then check for Windows Updates and if you see the following two updates, right-click on them and select hide.
KB2952664
KB3035583
Reboot and you should be good to go.
1. The first step would be to hide the Windows 10 upgrade. When you go to Windows Update and see the Windows 10 update, right-click on it and select hide.
2. Clean Up Files
a). Click the Start button and type disk in the search box.
b) Right-click on Disk Cleanup that appears in the search results and click on Run as administrator.
c) It will take a few moments to scan. Allow it to finish.
d) Select Clean up System Files and check Temporary Installation files. Click OK and confirm that you are sure.
3. Remove Updates
a. Click on the Start
b. When you see Command Prompt on the list, right-click on it and select Run as administrator
c. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2952664
d. Let me know if it says it was successful or if there are any errors.
Then repeat the command with the following update. Let me know the results.
wusa /uninstall /KB:3035583
4. Check for and hide updates
OK, then check for Windows Updates and if you see the following two updates, right-click on them and select hide.
KB2952664
KB3035583
Reboot and you should be good to go.
Thanks BrianDrab,, I have done all the steps you suggested but might not have uninstalled KB2952664 on a machine with this problem last week. I even deleted The "Software Distribution" folder and Temporary Installation files and still get the message on every boot when updating Windows. I do another job tomorrow on a machine that has the same issue. I am starting to think it's integrated into a system file etc., I even searched the registry to no avail. I will take a copy of your post with me and give it a try!! I'll let you know.
BrianDrab
Emeritus
OK, let me know. I've fixed this many times on many different machines so we should be able to accomplish this.
Hey Brian, I have tried everything stated, it still does the message on every boot when you click on Update. I hid the updates KB3035583 and KB 2952664, then hid Upgrade to Windows 10 update, disk cleanup, ran the gwx control panel, deleted Windows 10 install folder etc.. It's a puzzle, this is the second computer I can't seem to stop the reminder on every updating after boot. Thanks Dan
BrianDrab
Emeritus
OK, then it's in the registry. Please do the following.
1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt
4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?
1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt
4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?
BrianDrab, you got it, I remoted into one of the computers and have the other one here: I deleted The "Rollback" key on both machines and the message is gone:)
Here's what you asked for on the query!
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientId REG_SZ 4f77ad4e-9a63-493f-9058-225446a66262
SusClientIdValidation REG_BINARY 06022801161A20002000200020002000570044002D0057005800360031004100380032005400370033003800310006001C25A1706556004600320032005900390032004B003200570045004E006F007400200041007600610069006C00610062006C006500
LastRestorePointSetTime REG_SZ 2016-04-24 01:35:14
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
ElevateNonAdmins REG_DWORD 0x1
NextSqmReportTime REG_SZ 2016-04-29 20:39:31
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x1283
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2016-04-22 20:35:50
AUOptions REG_DWORD 0x4
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x11
IncludeRecommendedUpdates REG_DWORD 0x1
ActionCenterLastPossibleRestartNotification REG_SZ 2016-04-25 00:00:00
NonFirmwareUpdatesAvailableForInstall REG_DWORD 0x0
UpdatesAvailableForInstallLogon REG_DWORD 0x0
NextDetectionTime REG_SZ 2016-04-28 20:39:30
NextFeaturedUpdatesNotificationTime REG_SZ 2016-04-23 18:21:14
ScheduledInstallDate REG_SZ 2016-04-29 00:00:00
ActionCenterNotificationCount REG_DWORD 0x4
BalloonTime REG_SZ 2016-04-24 01:44:07
BalloonType REG_DWORD 0x8
UnableToDetectTime REG_SZ 2016-04-28 20:39:31
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastSuccessTime REG_SZ 2016-04-24 00:55:06
LastError REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
LastSuccessTime REG_SZ 2016-04-23 18:28:18
LastError REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install
LastSuccessTime REG_SZ 2016-04-24 01:35:14
LastError REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
KickoffDownload REG_DWORD 0x2
KickoffSource REG_DWORD 0x0
Refresh REG_DWORD 0x1
AllowOSUpgrade REG_DWORD 0x0
ReservationsAllowed REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\Rollback
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\Rollback\10.0.10240.16444
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\Rollback\10.0.10240.16444\0000
ErrorCode REG_DWORD 0xc1900101
LocationCode REG_DWORD 0x40017
TimeStamp REG_QWORD 0x1d0e03a9943f41f
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\Rollback\10.0.10240.16444\0001
ErrorCode REG_DWORD 0xc1900101
LocationCode REG_DWORD 0x40017
TimeStamp REG_QWORD 0x1d0e0eaefbbb15e
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0x1
OSUpgradeStateTimeStamp REG_SZ 2015-08-06 20:48:15
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0x275
SamplingValue2 REG_DWORD 0x15f
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d
AuthorizationCab REG_SZ authcab.cab
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77
SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0
UpdateSessionId REG_DWORD 0xffffffff
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
LastSuccessTime REG_SZ 2015-08-05 23:48:12
RebootFailCount REG_DWORD 0x0
LastError REG_DWORD 0x0
Here's what you asked for on the query!
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientId REG_SZ 4f77ad4e-9a63-493f-9058-225446a66262
SusClientIdValidation REG_BINARY 06022801161A20002000200020002000570044002D0057005800360031004100380032005400370033003800310006001C25A1706556004600320032005900390032004B003200570045004E006F007400200041007600610069006C00610062006C006500
LastRestorePointSetTime REG_SZ 2016-04-24 01:35:14
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
ElevateNonAdmins REG_DWORD 0x1
NextSqmReportTime REG_SZ 2016-04-29 20:39:31
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x1283
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2016-04-22 20:35:50
AUOptions REG_DWORD 0x4
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x11
IncludeRecommendedUpdates REG_DWORD 0x1
ActionCenterLastPossibleRestartNotification REG_SZ 2016-04-25 00:00:00
NonFirmwareUpdatesAvailableForInstall REG_DWORD 0x0
UpdatesAvailableForInstallLogon REG_DWORD 0x0
NextDetectionTime REG_SZ 2016-04-28 20:39:30
NextFeaturedUpdatesNotificationTime REG_SZ 2016-04-23 18:21:14
ScheduledInstallDate REG_SZ 2016-04-29 00:00:00
ActionCenterNotificationCount REG_DWORD 0x4
BalloonTime REG_SZ 2016-04-24 01:44:07
BalloonType REG_DWORD 0x8
UnableToDetectTime REG_SZ 2016-04-28 20:39:31
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastSuccessTime REG_SZ 2016-04-24 00:55:06
LastError REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
LastSuccessTime REG_SZ 2016-04-23 18:28:18
LastError REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install
LastSuccessTime REG_SZ 2016-04-24 01:35:14
LastError REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
KickoffDownload REG_DWORD 0x2
KickoffSource REG_DWORD 0x0
Refresh REG_DWORD 0x1
AllowOSUpgrade REG_DWORD 0x0
ReservationsAllowed REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\Rollback
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\Rollback\10.0.10240.16444
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\Rollback\10.0.10240.16444\0000
ErrorCode REG_DWORD 0xc1900101
LocationCode REG_DWORD 0x40017
TimeStamp REG_QWORD 0x1d0e03a9943f41f
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\Rollback\10.0.10240.16444\0001
ErrorCode REG_DWORD 0xc1900101
LocationCode REG_DWORD 0x40017
TimeStamp REG_QWORD 0x1d0e0eaefbbb15e
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0x1
OSUpgradeStateTimeStamp REG_SZ 2015-08-06 20:48:15
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0x275
SamplingValue2 REG_DWORD 0x15f
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d
AuthorizationCab REG_SZ authcab.cab
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77
SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0
UpdateSessionId REG_DWORD 0xffffffff
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
LastSuccessTime REG_SZ 2015-08-05 23:48:12
RebootFailCount REG_DWORD 0x0
LastError REG_DWORD 0x0
PS: I forgot to mention that Windows Update wouldn't automatically install updates unless you clicked "Check for Updates" when the message was there about Win 10. Many of my clients just don't stay on top of the updating unless it works automatically! Thanks Again!
BrianDrab
Emeritus
No problem! I'm glad I was able to point you in the right direction. Take care and thanks for letting me know.
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