Windows 10 computer won't boot, can't repair using sfc or dism

kmart

New member
Joined
Apr 1, 2019
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1
Hi.

I'm having a problem booting Windows 10 on my computer. The problem actually started a few months ago but it is a multi-boot machine so I've just been using Windows 7. However, I'm hoping someone can help me fix the problem.

It's Windows 10 pro and it hangs when I try to boot. If I try to boot into Safe Mode, I get the "Critical Process died" blue screen. If I enter the recovery environment command prompt to try running sfc, I get "Windows Resource Protection could not perform the requested operation". And when I try running dism /restorehealth (using an install.esd file extracted from a Windows Install ISO of the same version), it returns error 0x800f0801, which I haven't been able to find much about. Also, I have tried running chkdsk on the drive but it detects no problems.

Anyone have any ideas I can try before resorting to a clean install? I'm attaching the logs from DISM, CBS and FRST.
 

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Hello and welcome!

Based on the symptoms I feel that we might be loking at hardware failure. Please start by testing your HDD:

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:


  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
 

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