Windows 10 Automatic Repair loops issue

A

archz2

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May 6, 2019
Posts
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I have Acer Nitro 5 AN515-52 laptop running 64 bit windows 10 version 21H1 (OS Build 19043.1052). My windows and drivers are all up to date.

Here are my detailed system specs.

http://speccy.piriform.com/results/ANxaO4a71RClvg20GbOyKeV


Since last two days, I have been getting a blue screen issue. This happens usually in the morning when I turn on my laptop. I keep my laptop on hibernate at night. The system gets into loops of Windows 10 Automatic Repair. I keep getting the message that "windows couldn't repair the startup", and then I return to the blue screen menu of advanced options.

IMG_20210622_083333.jpg



I run chkdsk "chkdsk /r /f", it says it fixed some issues, then I reboot and things get back to normal. Even though I have restore points available on drive, I get the following error.

IMG_20210622_083458.jpg


This is the screenshot of the restore points available.

system restore points.png

I have enclosed the BSOD collection log zip file generated from BSOD Collection Application.

Please help.
 

Attachments

Are you able to boot into Windows RE at all? If so, could you please find and attach the following file in your next post:

Code: 
\System32\Logfiles\Srt\SrtTrail.txt

I believe the drive letter will X: in the Win RE?

Where did you purchase your Adobe licence from? I noticed the following in your hosts.txt:

Code: 
127.0.0.1 genuine.adobe.com
127.0.0.1 na1e.services.adobe.com

There also appears to be a number of "suspicious" torrent programs installed as well; it wouldn't surprise me if you've become infected and some form of malware has corrupted your operating system.
 
x BlueRobot said:
Are you able to boot into Windows RE at all? If so, could you please find and attach the following file in your next post:

Code: 
\System32\Logfiles\Srt\SrtTrail.txt

I believe the drive letter will X: in the Win RE?

Where did you purchase your Adobe licence from? I noticed the following in your hosts.txt:

Code: 
127.0.0.1 genuine.adobe.com
127.0.0.1 na1e.services.adobe.com

There also appears to be a number of "suspicious" torrent programs installed as well; it wouldn't surprise me if you've become infected and some form of malware has corrupted your operating system.
Click to expand...



I am using trial versions of Adobe software. I am using qbitorrent as my torrent client. I ran a system scan using Eset Internet Security and it did not find any threats or viruses.

The drive X is only seen when the computer gets into trouble and boots into the blue menu with advanced boots options, reset pc. etc. I cannot access the recovery partition to get "SrtTrail.txt" file.

1624364060506.png
1624364039312.png

I tried to assign a letter to it using disk management, but there's no option available on right click unlike when I click on my C partition (which is where I install windows and software).
How do I access SrtTrail.txt file?
 
If you're able to boot into your system normally, then it will on the C: partition. The Recovery directory appears to be hidden by default so you'll need to ensure that you've configured Windows Explorer to show hidden files.

The full directory should be:

Code: 
C:\Recovery\WindowsRE\winre.wim\System32\LogFiles\Srt\SrtTrail.txt

archz2 said:
I tried to assign a letter to it using disk management, but there's no option available on right click unlike when I click on my C partition (which is where I install windows and software).
Click to expand...
You don't need to assign a partition letter to your recovery partition. Please leave it alone. I didn't mention at all that it needed to be changed.
archz2 said:
The drive X is only seen when the computer gets into trouble and boots into the blue menu with advanced boots options, reset pc. etc.
Click to expand...
Yes, this is where the Windows Recovery Environment (Win RE) .wim file gets mounted to. When you're in the recovery environment it will set your default partition as X:. It seems that you're able to boot into Windows normally at the moment so I wouldn't worry about this for now.
 
The computer has tools / methods used to bypass the activation of software.
See Sysnative forum rules.
 
Okay...
x BlueRobot said:
If you're able to boot into your system normally, then it will on the C: partition. The Recovery directory appears to be hidden by default so you'll need to ensure that you've configured Windows Explorer to show hidden files.

The full directory should be:

Code: 
C:\Recovery\WindowsRE\winre.wim\System32\LogFiles\Srt\SrtTrail.txt
Click to expand...
I pasted "C:\Recovery\WindowsRE" in the box of Windows run command and pressed enter. Nothing happens.

Copy pasting "C:\Recovery\WindowsRE\winre.wim\System32\LogFiles\Srt\SrtTrail.txt" also results in nothing. I keep hitting enter key and nothing happens.

I did the same thing in the address bar of Windows explorer as well. Nothing happens. There is only one user account on my laptop which is mine. It has all the admin privileges, yet I'm not able to access this Srt folder.
 
archz2 said:
I pasted "C:\Recovery\WindowsRE" in the box of Windows run command and pressed enter. Nothing happens.

Copy pasting "C:\Recovery\WindowsRE\winre.wim\System32\LogFiles\Srt\SrtTrail.txt" also results in nothing. I keep hitting enter key and nothing happens.
Click to expand...
Do you get an error message saying that Windows couldn't find the folder specified?
 
That's odd.

I've looked through some of your logs again, and it appears that there is numerous attempts to bypass legal activation for different software products. As I've mentioned previously, you've also been using torrent clients, so it wouldn't surprise me if some form of software, malicious or otherwise, has corrupted a bunch of system files. I would strongly suggest performing a clean install, after backing up any important files you don't want to lose.
 
Clean install and installation of all the software from scratch and restoring settings takes good 4-6 hours. I'm hoping that the issue gets fixed.

I faced the same issue again in the morning. Strangely this issue always happens when I start my laptop from hibernation in the morning and maximize Google Chrome which has lots of tabs open already. I ran DISM cleanup image tool. What I found weird that on one hand, it said that the component store is repairable, on the other hand, it said that no component store corruption detected.


1624519979216.png




I ran sfc scannow and it fixed some files. Enclosing the log file as zip for further diagnosis.

Moreover I tried to access the srttrail file again. This time I got an error popup.
1624519691720.png
 

Attachments

Last edited:
Another unusual thing happened during the recovery mode . My SSD which has the operating system and program files for all the software was not showing up during diskpart. It was also not showing up in the boot priority selection in my BIOS. Later after 2-3 reboots and facing the "windows could not repair your system", it started showing in my BIOS.


Here Volume 0 is my unpartitioned HDD
Volume 2 is bootable USB having Windows 10 that I created.
All other volumes are automatically made recoveries or system volumes.

initial photo.jpg

I am also getting an optional update notification in Windows update. Is installing this update safe? To the best of my knowledge, these updates are kind of beta and would make me a tester.

1624521146580.png
 
Hello,

I'd suggest you first repair your component store using the following command in an elevated (administrative) command prompt if you are able to log into Windows safe mode, or if not, in the available command prompt from the WindowsRE environment.

Dism.exe /online /Cleanup-Image /StartComponentCleanup

Once done, verify that all is now well by running the following command:

Dism.exe /Online /Cleanup-Image /AnalyzeComponentStore

You should end up with a result as follows:

"Component Store Cleanup Recommended : No"

Assuming you get the above result from the AnalyzeComponentStore switch, proceed with the following commands, one after another as listed.

SFC /scannow

chkdsk (this will run in read-only mode - it will tell you if you need to run it again with a /r or /f switch)

Dism.exe /online /Cleanup-Image /RestoreHealth

Restart Windows and try to log in normally.

Let us know how you go.

Regards, Andrew
 

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