[SOLVED] Windows 10 and Windows 11 (beta) update error 0x80070002

Hello daskeladden,

There is a shortage of trained update helpers which means there are delays in responding to posts. I can see that your problems started as far back as May 2021. Did you ever try a system restore to a point in time before these problems developed?

So that we can provide help please follow the steps in the posting instructions in the order shown and provide the log files again.

Many thanks.
 
Hi, many thanks for response. I have deleted all the restore points so that is not an option. I followed all the steps in the posting instructions and here are the files:
 

Attachments

I have gone back to the last errors shown in your logs and they were on 8th July 2021. It appears that a new servicing stack is needed before you can apply the update that you were trying to install which appears to be the newer build of Windows 10 - 19041.

Code: 
2021-07-08 16:02:57, Error                 CBS    Package "Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.1083.1.1" requires Servicing Stack v10.0.19041.504 but current Servicing Stack is v10.0.18362.1555. [HRESULT = 0x800f0823 - CBS_E_NEW_SERVICING_STACK_REQUIRED]
2021-07-08 16:02:57, Info                  CBS    Failed to initialize internal package [HRESULT = 0x800f0823 - CBS_E_NEW_SERVICING_STACK_REQUIRED]
2021-07-08 16:02:57, Error                 CBS    Failed to create internal package [HRESULT = 0x800f0823 - CBS_E_NEW_SERVICING_STACK_REQUIRED]

Your current servicing stack appears to be: Servicing Stack v10.0.18362.1645 so at some point it has been updated but is not the most recent for ver 1909.

What updates have successfully been installed on your system?
Please open an Admin Command Prompt (click on the start menu ->type cmd and then select Run as Administrator for Command Prompt)
Type in systeminfo and hit enter.

Scroll to the section that displays hotfixes and copy and paste the results into your next post.
 
okay here are the hotfixes:
Logon Server: \\DESKTOP-DHCJ14Q
Hotfix(s): 26 Hotfix(s) Installed.
[01]: KB4601556
[02]: KB4497165
[03]: KB4517245
[04]: KB4535680
[05]: KB4537759
[06]: KB4538674
[07]: KB4541338
[08]: KB4552152
[09]: KB4559309
[10]: KB4560959
[11]: KB4561600
[12]: KB4565554
[13]: KB4569073
[14]: KB4576751
[15]: KB4577586
[16]: KB4577670
[17]: KB4580325
[18]: KB4586863
[19]: KB4589211
[20]: KB4598479
[21]: KB5000908
[22]: KB5001205
[23]: KB5001406
[24]: KB5003244
[25]: KB5003974
[26]: KB5000850
Network Card(s): 4 NIC(s) Installed.
Click to expand...
 
Hello daskeladden,

Thanks for the list. Your last update was in March 2021. That seems to be when things seemed to go wrong.

According to this article the current servicing stack for your Windows version is KB5005412. Please try to install this using method 2 and see if it helps.
 
hi, when I try to install this 2021-08 Servicing Stack Update for Windows 10 Version 1909 for x64-based Systems (KB5005412) with method 2 I get this message:
errror.jpg
 
Hello :-) ,

I will need to have a look at the various parts of your registry that record the state of the various updates on your system. This will involve you going into your registry and exporting various sections for me (there is nothing confidential in them). Please follow these instructions carefully.

Step#1 - Export CBS hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (.).
  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload to Dropbox or OneDrive or SendSpace and just provide the link here.

Step#2 - Export SideBySide
  1. Click on the Start button and type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (.)
  6. Name this file SxS (with no file extension) and save it to your Desktop.
  7. Once done please upload this file via Dropbox or OneDrive or SendSpace.

Step#3 - Export Components Hive
  1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  2. Please copy this file to your desktop.
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.
 
Hi daskeladden,

Please can you redo the SideBySide export - you did not save it as a Registry Hive File type (item 5 in the list for step 2).

The same for the Components Based Servicing as well.

Thanks!
 
I'm sorry I have not had time to get into this thread. Due to other priorities I am not going to be able to work on this until Monday. There may be others who can step in but if not I will return to it next week.
 
Please post see the latest CBS.log so that we can see what errors are occurring.
 
The following lines seem to pinpoint the problem:

Code: 
2021-09-07 01:40:09, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2021-09-07 01:40:09, Info                  CBS    Failed to create open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2021-09-07 01:40:09, Info                  CBS    Failed to OpenPackage using worker session [HRESULT = 0x800f0805]
2021-09-07 01:40:09, Info                  CBS    Maint: idle processing paused
2021-09-07 01:40:09, Info                  CBS    Session: 30909304_2277763483 initialized by client WindowsUpdateAgent, external staging directory: (null), external registry directory: (null)
2021-09-07 01:40:09, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2021-09-07 01:40:09, Info                  CBS    Failed to create open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2021-09-07 01:40:09, Info                  CBS    Failed to OpenPackage using worker session [HRESULT = 0x800f0805]


Do you only have a problem when trying to get the insider preview version of W11?

What is your last failed W10 update?
 
I had the exact same problem when trying to update to version 2004 and Version 21H2. That is why I tried the Windows 11 update
 
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