Windows 10 64 bit BSOD Page Fault In Nonpaged Area

T

Thetwinmasters

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Oct 17, 2018
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Originally installed os was windows 10 64 bit and was a full retail version. Hardware is about 4 years old now and I reinstalled about a year ago.
CPU=i5-4690k
GPU=Nvidia 970
Motherboard=Gigabyte GA-Z97-HD3
Power Supply=Evga 650w

Desktop that is self built.
 

Attachments

Hello!

I would recommend that you start by checking your HDD for errors as well as the filesystem by running the following tool:

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:


  • Download GSmartControl and save it on your Desktop;
  • Execute gsmartcontrol.exe; Let the install complete and launch the programme.
  • Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
  • Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
    info_failing.png

I have also noticed that your Realtek network driver is outdated and I would recommend that you look for an update.

Let me know how it goes :)
 
softwaremaniac said:
Hello!

I would recommend that you start by checking your HDD for errors as well as the filesystem by running the following tool:

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:


  • Download GSmartControl and save it on your Desktop;
  • Execute gsmartcontrol.exe; Let the install complete and launch the programme.
  • Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
  • Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
    info_failing.png
I have also noticed that your Realtek network driver is outdated and I would recommend that you look for an update.

Let me know how it goes :)
Click to expand...
Should I look for the driver updates through windows update or through somewhere else?
 
What I meant is the tool I linked to is designed to provide SMART Data and extensively test hard disk drives. Since you are only using an SSD, SMART Data will suffice as there has been indication of issues of some kind with either the drive or the file system corruption.
 
softwaremaniac said:
What I meant is the tool I linked to is designed to provide SMART Data and extensively test hard disk drives. Since you are only using an SSD, SMART Data will suffice as there has been indication of issues of some kind with either the drive or the file system corruption.
Click to expand...
how do you find the smart data then
 
In my post with the link, there is a bullet point stating:

Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply and there is a screenshot attached of what it should look like.

Please attach it even if there are no entries in pink or red.

Let me know if further clarification is required.
 
softwaremaniac said:
In my post with the link, there is a bullet point stating:

Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply and there is a screenshot attached of what it should look like.

Please attach it even if there are no entries in pink or red.

Let me know if further clarification is required.
Click to expand...
 

Attachments

  • gsmartcontrol_2019-02-21_17-04-35.png
    gsmartcontrol_2019-02-21_17-04-35.png
    39 KB · Views: 5
Good job.

Now do the following:

SFC Scan


  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
Oh, okay. Like I said, the minidump file you have provided us with seems to indicate that ntfs.sys is the cause which only means that that file was called in the moment of crash, but not necessarily that the drive is failing.

Have you made any recent hardware or software changes to the system prior to the crash?
 
softwaremaniac said:
Oh, okay. Like I said, the minidump file you have provided us with seems to indicate that ntfs.sys is the cause which only means that that file was called in the moment of crash, but not necessarily that the drive is failing.

Have you made any recent hardware or software changes to the system prior to the crash?
Click to expand...
nope
 
softwaremaniac said:
Then I would suggest that you check Realtek's website for driver update for your network card, install it if available and monitor for further crashes.
Click to expand...
I already recreated the situation where the bsod and nothing happened so i'll just update my driver and post here again if more crashes happen
 

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