[SOLVED] Windows 10 20H2 - getting "0x8007000d" error when installing "kb5011487"

[BrX]

Hello,

I am not able to install kb5011487 on my Windows 10 20H2 installation since it came out in February, I have even tried installing CAB file directly and also MSU package, but with same result.

I also tried to do in-place Upgrade to 21H2 but it failed with "0xC1900101 - 0x30018 SYSPREP_SPECIALIZE" error, and I am assuming that the root cause may be the same as for the KB in question.

I am attaching all the logs required, I have also tried to install the update once more after completing steps from 1 to 5 from the instruction, so it should be reflected in the logs.

Please advise as I do not want to proceed with clean install due to various reasons

 

[Maxstar]

Hi and welcome to Sysnative,

Step 1. Export SBS (SideBySide) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file SideBySide (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Step 2. Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[BrX]

Thank you for such fast reply! Please find both files attached.

 

[Maxstar]

Hi,

Step 1. Run SFC Fix again with the attached ZIP file.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Reboot the computer and run the System File Checker again.

• Click the Start button and in the search box, type Command Prompt
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, and press enter.
  

  sfc /scannow

• Wait for this to finish before you continue
• Now copy and paste the following command into it, and press enter.
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

  This command will create cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.

 

[BrX]

Please find both files attached. I have not tried to perform DISM or anything else yet.

 

[Maxstar]

You can run DISM as well, and let me know the result.

Click the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command and press enter.

DISM /online /cleanup-image /RestoreHealth

Take a screenshot of the commandprompt window and paste it into your next reply.

 

[BrX]

I just ran DISM, then rebooted and tried to install the update - same error.

Please find attached CBS and DISM logs.

 

[Maxstar]

Run

SFCFix again to collect the problematic system files.

• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called Files.zip.
• Attach this file as attachment to your next reply.

 

[BrX]

Attached logs, zip seems to be empty.

 

[Maxstar]

Open the Windows Explorer and navigate to: C:\Windows\WinSxS
Are the following folders present? Please make some screenshots and attach them to your next reply.

C:\Windows\WinSxS\amd64_dual_wpcip.inf_31bf3856ad364e35_10.0.19041.1348_none_32d40ad970888799
C:\Windows\WinSxS\amd64_dual_wstorvsp.inf_31bf3856ad364e35_10.0.19041.1566_none_359c2f0c71962fc8
C:\Windows\WinSxS\amd64_dual_wvmbusr.inf_31bf3856ad364e35_10.0.19041.1466_none_67a229cdb53fa195
C:\Windows\WinSxS\amd64_windows-defender-offline-amcore_31bf3856ad364e35_10.0.19041.1503_none_b945a868fe2c8021

 

[BrX]

Error means "System cannot find the path specified" in polish, so none of those exist.

 

[Maxstar]

Please run the following command in an elevated command prompt.

dir /s /a "%systemroot%\WinSxS" > "%userprofile%\desktop\WinSxS.txt"

Attach WinSxS.txt to your next post.

Open the Windows Explorer and navigate to the blue folders (See post #10) in the WinSxS directory.
If those are not present, scroll down to see if the folders are indicated as a file? Such as the example below.

 

[BrX]

I just searched for one of them and there are no such folder or file in root of WinSxS, they are under Temp/InFlight


listing of the dir attached as zip due to size.

 

[BrX]

Ok, I have an update.

I just investigated what happened and it seems that either sfc or DISM removed the missing folders that were provided as SFCFix.zip in previous post - I just ran it once more and then after that tried to install the update - it went trough till the end successfully.

So something was messed up that led to deletion of those folders, no idea what that was...

Anyway, I was able to install the update, now I think I can proceed with 21H2 install.

Thank you very much for support! :)

 

[x BlueRobot]

Thanks for letting us know of the solution, glad your issue is now resolved.