[SOLVED] Windows 10 1703 update to 1809 failing

C

chipwolf

Member
Joined
Apr 27, 2019
Posts
15
I'm at the stage where I'm almost ripping my hair out.

3 days in and no progress on this issue, I've tried everything I've read.
From SFC scans, SFCFix, DISM restore health, removing SystemDistribution + caroot32, to the Windows Troubleshooter.

I've attempted to upgrade via the Windows Update utility and the Media Creation Tool.
I've seen the occasional, SYSTEM_SERVICE_EXCEPTION bluescreen; but despite troubleshooting, it doesn't seem to want to generate a DMP for me.

Every time it finishes downloading, it reboots, attempts to install and the white text 'Undoing changes to your computer' screen appears over a black background and I'm booted into an unchanged OS.
CBS is attached, I'd really love some support here for my sanity.
 

Attachments

Please retry and after it fails attach setuperr.log (from various locations, if needed, I can scan your system for it) and C:\Windows\Inf\setupapi.dev.log.
 
Apologies for the delay, I've been away. All requested as attached. Please let me know if there's anything else you need :)
 

Attachments

Update to this. I've installed the latest SSU (4487327) and the latest KB (KB4502112) with no luck.
The update still stops at around 20-30% and bluescreens with SYSTEM_SERVICE_EXCEPTION on a restart, restarts a couple more times and undoes the changes.
 
There is no Minidump folder, as mentioned before I can't seem to get the BSODs to dump anything
 
Ah, okay. Let's do a precautionary check then:

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:


  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
 
Code: 
smartctl 6.6 2017-11-05 r4594 [x86_64-w64-mingw32-w10-1703] (sf-6.6-1)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Samsung based SSDs
Device Model:     Samsung SSD 850 EVO 120GB
Serial Number:    S21WNXAGA14616W
LU WWN Device Id: 5 002538 d40617553
Firmware Version: EMT01B6Q
User Capacity:    120,034,123,776 bytes [120 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-2, ATA8-ACS T13/1699-D revision 4c
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sun May 05 23:16:52 2019 GMTST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Enabled
Write cache is:   Enabled
DSN feature is:   Unavailable
ATA Security is:  Disabled, frozen [SEC2]

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)    The previous self-test routine completed
                    without error or no self-test has ever
                    been run.
Total time to complete Offline
data collection:         (    0) seconds.
Offline data collection
capabilities:              (0x53) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    No Offline surface scan supported.
                    Self-test supported.
                    No Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (   2) minutes.
Extended self-test routine
recommended polling time:      (  64) minutes.
SCT capabilities:            (0x003d)    SCT Status supported.
                    SCT Error Recovery Control supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  5 Reallocated_Sector_Ct   PO--CK   100   100   010    -    0
  9 Power_On_Hours          -O--CK   097   097   000    -    12539
 12 Power_Cycle_Count       -O--CK   098   098   000    -    1192
177 Wear_Leveling_Count     PO--C-   082   082   000    -    380
179 Used_Rsvd_Blk_Cnt_Tot   PO--C-   100   100   010    -    0
181 Program_Fail_Cnt_Total  -O--CK   100   100   010    -    0
182 Erase_Fail_Count_Total  -O--CK   100   100   010    -    0
183 Runtime_Bad_Block       PO--C-   100   100   010    -    0
187 Uncorrectable_Error_Cnt -O--CK   100   100   000    -    0
190 Airflow_Temperature_Cel -O--CK   060   050   000    -    40
195 ECC_Error_Rate          -O-RC-   200   200   000    -    0
199 CRC_Error_Count         -OSRCK   100   100   000    -    0
235 POR_Recovery_Count      -O--C-   099   099   000    -    198
241 Total_LBAs_Written      -O--CK   099   099   000    -    32894258237
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

General Purpose Log Directory Version 1
SMART           Log Directory Version 1 [multi-sector log support]
Address    Access  R/W   Size  Description
0x00       GPL,SL  R/O      1  Log Directory
0x01           SL  R/O      1  Summary SMART error log
0x02           SL  R/O      1  Comprehensive SMART error log
0x03       GPL     R/O      1  Ext. Comprehensive SMART error log
0x06           SL  R/O      1  SMART self-test log
0x07       GPL     R/O      1  Extended self-test log
0x09           SL  R/W      1  Selective self-test log
0x10       GPL     R/O      1  NCQ Command Error log
0x11       GPL     R/O      1  SATA Phy Event Counters log
0x30       GPL,SL  R/O      9  IDENTIFY DEVICE data log
0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log
0xa1           SL  VS      16  Device vendor specific log
0xa5           SL  VS      16  Device vendor specific log
0xce           SL  VS      16  Device vendor specific log
0xe0       GPL,SL  R/W      1  SCT Command/Status
0xe1       GPL,SL  R/W      1  SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (1 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%     12539         -

Warning! SMART Selective Self-Test Log Structure error: invalid SMART checksum.
SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
  255        0    65535  Read_scanning was never started
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version:                  3
SCT Version (vendor specific):       256 (0x0100)
SCT Support Level:                   1
Device State:                        Active (0)
Current Temperature:                    34 Celsius
Power Cycle Min/Max Temperature:     28/40 Celsius
Lifetime    Min/Max Temperature:      0/70 Celsius
Under/Over Temperature Limit Count:   0/0
SMART Status:                        0x0008 (Reserved)

SCT Temperature History Version:     3 (Unknown, should be 2)
Temperature Sampling Period:         1 minute
Temperature Logging Interval:        10 minutes
Min/Max recommended Temperature:      0/70 Celsius
Min/Max Temperature Limit:            0/70 Celsius
Temperature History Size (Index):    128 (101)

Index    Estimated Time   Temperature Celsius
 102    2019-05-05 02:00    35  ****************
 103    2019-05-05 02:10    34  ***************
 ...    ..(  3 skipped).    ..  ***************
 107    2019-05-05 02:50    34  ***************
 108    2019-05-05 03:00    35  ****************
 ...    ..(  5 skipped).    ..  ****************
 114    2019-05-05 04:00    35  ****************
 115    2019-05-05 04:10    33  **************
 116    2019-05-05 04:20    34  ***************
 117    2019-05-05 04:30    34  ***************
 118    2019-05-05 04:40    34  ***************
 119    2019-05-05 04:50    33  **************
 120    2019-05-05 05:00    32  *************
 121    2019-05-05 05:10    32  *************
 122    2019-05-05 05:20    34  ***************
 123    2019-05-05 05:30    35  ****************
 ...    ..(  2 skipped).    ..  ****************
 126    2019-05-05 06:00    35  ****************
 127    2019-05-05 06:10    33  **************
   0    2019-05-05 06:20    35  ****************
   1    2019-05-05 06:30    34  ***************
   2    2019-05-05 06:40    33  **************
   3    2019-05-05 06:50    32  *************
   4    2019-05-05 07:00    30  ***********
   5    2019-05-05 07:10    34  ***************
   6    2019-05-05 07:20    34  ***************
   7    2019-05-05 07:30    35  ****************
   8    2019-05-05 07:40    35  ****************
   9    2019-05-05 07:50    35  ****************
  10    2019-05-05 08:00    32  *************
  11    2019-05-05 08:10    34  ***************
 ...    ..(  4 skipped).    ..  ***************
  16    2019-05-05 09:00    34  ***************
  17    2019-05-05 09:10    33  **************
  18    2019-05-05 09:20    32  *************
  19    2019-05-05 09:30    34  ***************
  20    2019-05-05 09:40    33  **************
  21    2019-05-05 09:50    33  **************
  22    2019-05-05 10:00    32  *************
  23    2019-05-05 10:10    33  **************
  24    2019-05-05 10:20    32  *************
  25    2019-05-05 10:30    32  *************
  26    2019-05-05 10:40    32  *************
  27    2019-05-05 10:50    31  ************
  28    2019-05-05 11:00    32  *************
  29    2019-05-05 11:10    34  ***************
 ...    ..(  2 skipped).    ..  ***************
  32    2019-05-05 11:40    34  ***************
  33    2019-05-05 11:50    35  ****************
  34    2019-05-05 12:00    33  **************
 ...    ..(  2 skipped).    ..  **************
  37    2019-05-05 12:30    33  **************
  38    2019-05-05 12:40    34  ***************
  39    2019-05-05 12:50    35  ****************
  40    2019-05-05 13:00    32  *************
  41    2019-05-05 13:10    31  ************
  42    2019-05-05 13:20    33  **************
  43    2019-05-05 13:30    34  ***************
  44    2019-05-05 13:40    32  *************
  45    2019-05-05 13:50    34  ***************
  46    2019-05-05 14:00    32  *************
  47    2019-05-05 14:10    34  ***************
  48    2019-05-05 14:20    35  ****************
 ...    ..(  2 skipped).    ..  ****************
  51    2019-05-05 14:50    35  ****************
  52    2019-05-05 15:00    33  **************
  53    2019-05-05 15:10    35  ****************
 ...    ..(  3 skipped).    ..  ****************
  57    2019-05-05 15:50    35  ****************
  58    2019-05-05 16:00    31  ************
  59    2019-05-05 16:10    32  *************
  60    2019-05-05 16:20    33  **************
  61    2019-05-05 16:30    34  ***************
  62    2019-05-05 16:40    34  ***************
  63    2019-05-05 16:50    32  *************
  64    2019-05-05 17:00    33  **************
  65    2019-05-05 17:10    33  **************
  66    2019-05-05 17:20    32  *************
  67    2019-05-05 17:30    34  ***************
  68    2019-05-05 17:40    34  ***************
  69    2019-05-05 17:50    35  ****************
  70    2019-05-05 18:00    35  ****************
  71    2019-05-05 18:10    35  ****************
  72    2019-05-05 18:20    33  **************
  73    2019-05-05 18:30    35  ****************
 ...    ..(  6 skipped).    ..  ****************
  80    2019-05-05 19:40    35  ****************
  81    2019-05-05 19:50    34  ***************
 ...    ..(  2 skipped).    ..  ***************
  84    2019-05-05 20:20    34  ***************
  85    2019-05-05 20:30    33  **************
  86    2019-05-05 20:40    34  ***************
  87    2019-05-05 20:50    34  ***************
  88    2019-05-05 21:00    34  ***************
  89    2019-05-05 21:10    31  ************
  90    2019-05-05 21:20    30  ***********
  91    2019-05-05 21:30    30  ***********
  92    2019-05-05 21:40    30  ***********
  93    2019-05-05 21:50    29  **********
  94    2019-05-05 22:00    30  ***********
  95    2019-05-05 22:10    29  **********
  96    2019-05-05 22:20    30  ***********
  97    2019-05-05 22:30    30  ***********
  98    2019-05-05 22:40    29  **********
  99    2019-05-05 22:50    31  ************
 100    2019-05-05 23:00    30  ***********
 101    2019-05-05 23:10    34  ***************

SCT Error Recovery Control:
           Read: Disabled
          Write: Disabled

Device Statistics (GP/SMART Log 0x04) not supported

SATA Phy Event Counters (GP Log 0x11)
ID      Size     Value  Description
0x0001  2            0  Command failed due to ICRC error
0x0002  2            0  R_ERR response for data FIS
0x0003  2            0  R_ERR response for device-to-host data FIS
0x0004  2            0  R_ERR response for host-to-device data FIS
0x0005  2            0  R_ERR response for non-data FIS
0x0006  2            0  R_ERR response for device-to-host non-data FIS
0x0007  2            0  R_ERR response for host-to-device non-data FIS
0x0008  2            0  Device-to-host non-data FIS retries
0x0009  2           43  Transition from drive PhyRdy to drive PhyNRdy
0x000a  2           43  Device-to-host register FISes sent due to a COMRESET
0x000b  2            0  CRC errors within host-to-device FIS
0x000d  2            0  Non-CRC errors within host-to-device FIS
0x000f  2            0  R_ERR response for host-to-device data FIS, CRC
0x0010  2            0  R_ERR response for host-to-device data FIS, non-CRC
0x0012  2            0  R_ERR response for host-to-device non-data FIS, CRC
0x0013  2            0  R_ERR response for host-to-device non-data FIS, non-CRC

Extended offline, completed without error.
 
Already ran MemTest, came back clear :)
Even tried reseating the DIMMs in different slots
 
Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
 
Done. Removed OpenVPN and the SoftEther client. Attempted the update again which had the same failure mode with a reboot at roughly 27% and BSOD with the SYSTEM_SERVICE_EXCEPTION, I then reboot twice more to clear the BSOD and it undoes the changes.
 
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