Window Update in loop

CKeeley · Aug 9, 2013

On Windows 7, Windows update repeatedly tries to install patches particularly KB2393802, KB977165 and KB2676562. These are actually in base build but at a certain point Windows Update reports thatthey need to be installed again. CBS log shows BAD_DB. Attempt to install SP1 fails as trusted installer wont load. This has happened on 200 or so machines out of 12,000. Rebuilding does not solve the problem as it comes back again after some time. All the machines that have this issue use VPN. I have attached zipped CBS folder

tom982 · Aug 9, 2013

Hello CKeeley, welcome to Sysnative!

Your CBS log is full of 0x80073712 errors which is never a good sign at all!

Code:

2013-08-09 13:57:49, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-09 13:57:49, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-09 13:57:49, Error                 CSI    00000c10@2013/8/9:12:57:49.985 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]

ERROR_SXS_COMPONENT_STORE_CORRUPT has many causes and can be particularly difficult to track down - the problem either lies with the component store itself, or the references to the component store in the registry.

Firstly, I would like you to download and install the System Update Readiness Tool (SURT). Keep this file to hand as we may need it again.

Download System Update Readiness Tool for Windows 7 (KB947821) [May 2013] from Official Microsoft Download Center

When it finishes installing, zip up your CBS folder again and upload it here please.

Then, secondly, I would like you to tell me how large this file is:

C:\Windows\system32\config\components

Tom

CKeeley · Aug 14, 2013

Hi Tom

I have run system update readines tool and am trying to find how to attach cbs log. I think I might have managed now

CKeeley · Aug 14, 2013

Forgot to add my components file is 25,088kb

tom982 · Aug 14, 2013

Hi CKeeley,

The System Update Readiness Tool has revealed the problem:

Code:

(f)	CSI Missing Root Key	0x00000002	HKLM\Components\CanonicalData\Deployments

This is the first time I've run into this error but unfortunately for you, it isn't fixable as the data has been deleted rather than corrupted. I would have suspected corruption in the hive if the size wasn't so small, but a components hive should be anywhere in the region of 40-65MB and yours is roughly half of that.

I recommend you do a repair install:

https://www.sysnative.com/forums/wi...-install-windows-windows-7-windows-vista.html

Tom

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