· OS - Windows 8.1, 8, 7, Vista ? Windows 8 (after I bought the laptop, I upgraded to windows 8.1, but due to some issues I downgraded it back to Windows 8. Since then I've been getting these "driver irql not less or equal (tcpip.sys)" errors.
· x86 (32-bit) or x64 ? 64 bit (x64)
· What was original installed OS on system? Windows 8
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Windows 8 OS was pre-installed when I bought the laptop
· Age of system (hardware) About 11 months since I remember buying the laptop in August 2013.
· Age of OS installation - have you re-installed the OS? I've recently re-installed(downgraded) the OS yesterday to windows 8 again (6-18-2014) because I forgot to write down the serial key for windows 8.1 after updating.
· CPU:
AMD A4/A6/A8/A10
Richland 32nm Technology
· Video Card:
AMD Radeon HD 8550G
· MotherBoard:
Hewlett-Packard 198B (Socket FT1)
· System Manufacturer:
HP Hewlett-Packard
· Exact model number (if laptop, check label on bottom)
E0M27UA#ABA
· Laptop or Desktop?
Laptop
Health report:
health report
· x86 (32-bit) or x64 ? 64 bit (x64)
· What was original installed OS on system? Windows 8
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Windows 8 OS was pre-installed when I bought the laptop
· Age of system (hardware) About 11 months since I remember buying the laptop in August 2013.
· Age of OS installation - have you re-installed the OS? I've recently re-installed(downgraded) the OS yesterday to windows 8 again (6-18-2014) because I forgot to write down the serial key for windows 8.1 after updating.
· CPU:
AMD A4/A6/A8/A10
Richland 32nm Technology
· Video Card:
AMD Radeon HD 8550G
· MotherBoard:
Hewlett-Packard 198B (Socket FT1)
· System Manufacturer:
HP Hewlett-Packard
· Exact model number (if laptop, check label on bottom)
E0M27UA#ABA
· Laptop or Desktop?
Laptop
Health report:
health report