[SOLVED] [Win8.1Upd3 x64] SFC cannot fix corrupt files

S

Specktor

Member
Joined
May 21, 2015
Posts
5
Hi I searched for this error and found that you guys have had success in treating this issue.

MY SFC scan returns the following, I am running windows 8.1 x64

Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.

I would really appreciate some help, I've attached my most recent cbs.log
 

Attachments

Re: SFC canot fix corrupt files

Is there any additional information I can provide in the meantime?
 
Re: SFC canot fix corrupt files

Hi Specktor and welcome to Sysnative. You have two issues in your logs.

Issue#1
Code: 
2015-05-21 14:09:08, Info                  CSI    0000090d Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\[COLOR=#0000ff]utc.app.json [/COLOR]do not match actual file [l:24{12}]"utc.app.json" :
  Found: {l:32 b:FAEZKiflOiLCOqAa0MS5v3+ESiId8lC76TIolP23ss8=} Expected: {l:32 b:6510UErwHGoFg3sRd3gzh3HSbTceuHem3Rnk0NraKS8=}
2015-05-21 14:09:08, Info                  CSI    0000090e [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17807, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-05-21 14:09:08, Info                  CSI    0000090f Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\[COLOR=#0000ff]telemetry.ASM-WindowsDefault.json[/COLOR] do not match actual file [l:66{33}]"telemetry.ASM-WindowsDefault.json" :
  Found: {l:32 b:asLHD9JSJVWBzxnAwzHsLR1nWP99PrgOyIVcXCuO2+g=} Expected: {l:32 b:EeQJzlVPvq9GNIcA2FEwrOjEeuDam1G+ol3x61gKasQ=}

This is a known issue and there is nothing you need to do as Microsoft will be resolving it. It doesn't affect Windows Updates or Servicing accept to report the error you are seeing.

https://support.microsoft.com/en-us/kb/3022345


quote_icon.png
Originally Posted by Microsoft
This update enables the Diagnostics Tracking Service in Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), and Windows Server 2008 R2 SP1. This tracking service collects data about functional issues in Windows.

This update contains the following two manifests that are occasionally updated by the Diagnostic Tracking Service:

telemetry.ASM-WindowsDefault.json
utc.app.json

The two files are marked as static files in the update. When an advanced user runs the System File Checker Tool (sfc.exe), the files are unintentionally flagged as corrupted. There is no impact or corruption on a device that is running this update, and this issue will be fixed in a later service update.
Click to expand...


Issue#2
Code: 
2015-05-21 14:09:09, Info                  CSI    00000921 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-05-21 14:09:09, Info                  CSI    00000922 [SR] This component was referenced by [l:166{83}]"Package_2709_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8.3000850-6825_neutral_GDR"

This is also a common one but can and should be fixed. Do the following to fix that one up.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
Step#2 - Verify Corruption is fixed
1. Right-click on the Start
w8start.png
button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
 sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.


Items for your next post
1. SFCFix.txt
2. CBS.txt
 

Attachments

Re: SFC canot fix corrupt files

Thanks for replying so quickly, I still need the next SFC to complete

Output of SFCFix.txt.below:

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-24 15:49:10.196
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Warren\Desktop\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
Successfully copied file C:\Users\Warren\AppData\Local\niemiro\Archive\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB to C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB.
Successfully restored ownership for C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
Successfully restored permissions on C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2015-05-24 15:49:11.102
Script hash: 2nvwD57DxG/MQl1Wdn6uAg6TgnXUO4RnGhKmB5joI2w=
----------------------EOF-----------------------
 
Re: SFC canot fix corrupt files

You are good to go. Corruption is resolved (except for the known issue which you don't have to worry about).
 
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