[SOLVED] [Win8.1Pro x64] 0x9c caused by intelppm.sys, while playing games. FIX: WIN. REINSTALL

Faris · Sep 8, 2017

· OS - Windows 10, 8.1, 8, 7, Vista ? Windows 8
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? Microsoft Windows
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? I update windows 10 from microsoft site.
· Age of system (hardware) 2 Year
· Age of OS installation - have you re-installed the OS? Yes, it was windows 10 then i downgrade to Win 8. I forget, maybe like 5 month ago

· CPU i5-5200U
· Video Card NVDIA Geforce
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (if laptop, skip this one)

· System Manufacturer Asus
· Exact model number (if laptop, check label on bottom)

· Laptop or Desktop? Laptop

Link:

Google Drive

x BlueRobot · Sep 8, 2017

Re: BSOD while playing any game

Code:

[COLOR=#ff0000]BugCheck 9C[/COLOR], {[COLOR=#0000cd]0[/COLOR], [COLOR=#008000]ffffd0009484ae60[/COLOR], 0, 0}

Probably caused by : [COLOR=#ff0000]intelppm.sys[/COLOR] ( intelppm!MWaitIdle+18 )

The bugcheck indicates that a machine check exception has occurred, this a form of error reporting delivered by the processor to indicate that an fatal error has occurred. Since we are dealing with a x64 compatible processor, then the second parameter provides the address of the exception record, however, this structure is unfortunately not provided with public symbols.

This bugcheck can be difficult to debug and therefore I would suggest first checking for any BIOS updates from the manufacturer's support page.

Code:

3: kd> [COLOR=#008000]!sysinfo machineid[/COLOR]
Machine ID Information [From Smbios 2.8, DMIVersion 40, Size=2209]
BiosMajorRelease = 5
BiosMinorRelease = 6
BiosVendor = American Megatrends Inc.
BiosVersion = X455LDB.204
BiosReleaseDate = [COLOR=#ff0000]11/28/2014[/COLOR]
SystemManufacturer = ASUSTeK COMPUTER INC.
SystemProductName = X455LDB
SystemFamily = X
SystemVersion = 1.0       
SystemSKU = ASUS-NotebookSKU
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = [COLOR=#ff0000]X455LDB[/COLOR]
BaseBoardVersion = 1.0

I can't appear to find the specific Intel architecture for the processor either?

Code:

3: kd> [COLOR=#008000]!sysinfo cpumicrocode[/COLOR]
Initial Microcode Version: 00000013:00000000
 Cached Microcode Version: 00000013:00000000
         Processor Family: [COLOR=#ff0000]06[/COLOR]
          Processor Model: [COLOR=#0000cd]3d[/COLOR]
       Processor Stepping: 04

Faris · Sep 8, 2017

Re: BSOD while playing any game

x BlueRobot said:
Code:

[COLOR=#ff0000]BugCheck 9C[/COLOR], {[COLOR=#0000cd]0[/COLOR], [COLOR=#008000]ffffd0009484ae60[/COLOR], 0, 0} Probably caused by : [COLOR=#ff0000]intelppm.sys[/COLOR] ( intelppm!MWaitIdle+18 )

The bugcheck indicates that a machine check exception has occurred, this a form of error reporting delivered by the processor to indicate that an fatal error has occurred. Since we are dealing with a x64 compatible processor, then the second parameter provides the address of the exception record, however, this structure is unfortunately not provided with public symbols.

This bugcheck can be difficult to debug and therefore I would suggest first checking for any BIOS updates from the manufacturer's support page.

Code:

3: kd> [COLOR=#008000]!sysinfo machineid[/COLOR] Machine ID Information [From Smbios 2.8, DMIVersion 40, Size=2209] BiosMajorRelease = 5 BiosMinorRelease = 6 BiosVendor = American Megatrends Inc. BiosVersion = X455LDB.204 BiosReleaseDate = [COLOR=#ff0000]11/28/2014[/COLOR] SystemManufacturer = ASUSTeK COMPUTER INC. SystemProductName = X455LDB SystemFamily = X SystemVersion = 1.0 SystemSKU = ASUS-NotebookSKU BaseBoardManufacturer = ASUSTeK COMPUTER INC. BaseBoardProduct = [COLOR=#ff0000]X455LDB[/COLOR] BaseBoardVersion = 1.0

I can't appear to find the specific Intel architecture for the processor either?

Code:

3: kd> [COLOR=#008000]!sysinfo cpumicrocode[/COLOR] Initial Microcode Version: 00000013:00000000 Cached Microcode Version: 00000013:00000000 Processor Family: [COLOR=#ff0000]06[/COLOR] Processor Model: [COLOR=#0000cd]3d[/COLOR] Processor Stepping: 04

What does that Intel Architecture? maybe this??

MichaelB · Sep 10, 2017

Re: BSOD while playing any game

that is the CPU, detected by windbg

Code:

2: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 2195
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ Intel64 Family 6 Model 61 Stepping 4
ProcessorNameString = REG_SZ Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
Update Status = REG_DWORD 7
VendorIdentifier = REG_SZ GenuineIntel
MSR8B = REG_QWORD 1300000000

Installed since beginning?

Code:

Start             end                 module name
fffff800`6d200000 fffff800`6d248000   dtsoftbus01   (deferred)             
    Image path: \SystemRoot\System32\drivers\dtsoftbus01.sys
    Image name: dtsoftbus01.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Feb 21 10:49:36 2014 (53072130)
    CheckSum:         00047544
    ImageSize:        00048000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

and not a good idea, known failures, deinstall your Daemontools at least for testing.

The minidump(s) do not give more information, worst case: cpu

Access Denied

Faris · Sep 10, 2017

Re: BSOD while playing any game

MichaelB said:

that is the CPU, detected by windbg

Code:

2: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 2195
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ Intel64 Family 6 Model 61 Stepping 4
ProcessorNameString = REG_SZ Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
Update Status = REG_DWORD 7
VendorIdentifier = REG_SZ GenuineIntel
MSR8B = REG_QWORD 1300000000

Installed since beginning?

Code:

Start             end                 module name
fffff800`6d200000 fffff800`6d248000   dtsoftbus01   (deferred)             
    Image path: \SystemRoot\System32\drivers\dtsoftbus01.sys
    Image name: dtsoftbus01.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Feb 21 10:49:36 2014 (53072130)
    CheckSum:         00047544
    ImageSize:        00048000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

and not a good idea, known failures, deinstall your Daemontools at least for testing.

The minidump(s) do not give more information, worst case: cpu

Access Denied

I've uninstall the Daemontools and got BSOD "System_Service_Exception". Sir, maybe it is because the Daemon?

MichaelB · Sep 10, 2017

Re: BSOD while playing any game

Hi,

unusual^^

can you login and try an restorepoint?
or safe_mode and then restorepoint

Faris · Sep 10, 2017

Re: BSOD while playing any game

MichaelB said:
Hi,

unusual^^

can you login and try an restorepoint?
or safe_mode and then restorepoint

Ill try to reinstall the windows tommorow sir, so it will remove the daemon tools, i think the bsod problem is because the daemon tools

Faris · Sep 12, 2017

BSOD Again

· OS - Windows 10, 8.1, 8, 7, Vista ? Windows 8
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? Microsoft Windows
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? I update windows 10 from microsoft site.
· Age of system (hardware) 2 Year
· Age of OS installation - have you re-installed the OS? Yes, 1 days ago

· CPU i5-5200U
· Video Card NVDIA Geforce
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (if laptop, skip this one)

· System Manufacturer Asus
· Exact model number (if laptop, check label on bottom)

· Laptop or Desktop? Laptop

Here's my .dmp
091117-31406-01.rar - Google Drive

philc43 · Sep 12, 2017

Re: BSOD Again

Hello Faris,

This appears to be the same bugcheck as you have previously reported:

Code:

[COLOR=#ff0000]BugCheck 9C[/COLOR][COLOR=#1e1e1e], {[/COLOR][COLOR=#1e1e1e]0[/COLOR][COLOR=#1e1e1e], [/COLOR][COLOR=#1e1e1e]ffffd001be38fe60[/COLOR][COLOR=#1e1e1e], [/COLOR][COLOR=#1e1e1e]0[/COLOR][COLOR=#1e1e1e], [/COLOR][COLOR=#1e1e1e]0[/COLOR][COLOR=#1e1e1e]}[/COLOR]
[COLOR=#1e1e1e]Probably caused by : [/COLOR][COLOR=#1e1e1e]intelppm.sys[/COLOR][COLOR=#1e1e1e] ( [/COLOR][COLOR=#1e1e1e]intelppm!MWaitIdle+18[/COLOR][COLOR=#1e1e1e] )

[COLOR=#1e1e1e]MACHINE_CHECK_EXCEPTION (9c)[/COLOR]
[COLOR=#1e1e1e]A fatal Machine Check Exception has occurred.[/COLOR]
[/COLOR]

This machine check exception is reported by the CPU, the second parameter is the exception record address but it is not something I can debug.

In a previous thread it was pointed out that you should update your BIOS.

Your version is
BIOS Version X455LDB.204

There is an update to ver .205 available which you should download from ASUS and apply.

x BlueRobot · Sep 12, 2017

Re: BSOD while playing any game

Faris, please do not create additional threads since it can become rather confusing for all parties involved.

Faris · Sep 12, 2017

Re: BSOD while playing any game

x BlueRobot said:
Faris, please do not create additional threads since it can become rather confusing for all parties involved.

Okay iam sorry

Faris · Sep 12, 2017

Re: BSOD Again

philc43 said:
Hello Faris,

This appears to be the same bugcheck as you have previously reported:

Code:

[COLOR=#ff0000]BugCheck 9C[/COLOR][COLOR=#1e1e1e], {[/COLOR][COLOR=#1e1e1e]0[/COLOR][COLOR=#1e1e1e], [/COLOR][COLOR=#1e1e1e]ffffd001be38fe60[/COLOR][COLOR=#1e1e1e], [/COLOR][COLOR=#1e1e1e]0[/COLOR][COLOR=#1e1e1e], [/COLOR][COLOR=#1e1e1e]0[/COLOR][COLOR=#1e1e1e]}[/COLOR] [COLOR=#1e1e1e]Probably caused by : [/COLOR][COLOR=#1e1e1e]intelppm.sys[/COLOR][COLOR=#1e1e1e] ( [/COLOR][COLOR=#1e1e1e]intelppm!MWaitIdle+18[/COLOR][COLOR=#1e1e1e] ) [COLOR=#1e1e1e]MACHINE_CHECK_EXCEPTION (9c)[/COLOR] [COLOR=#1e1e1e]A fatal Machine Check Exception has occurred.[/COLOR] [/COLOR]

This machine check exception is reported by the CPU, the second parameter is the exception record address but it is not something I can debug.

In a previous thread it was pointed out that you should update your BIOS.

Your version is
BIOS Version X455LDB.204

There is an update to ver .205 available which you should download from ASUS and apply.

Okay sir, i think the problem is on the fan, it have a little noise there

x BlueRobot · Sep 15, 2017

Re: BSOD while playing any game

Have you updated the BIOS?

Faris · Sep 30, 2017

Re: [Win8.1Pro x64] 0x9c prob. caused by intelppm.sys, while playing games.

It solved sir thanks so much!

[SOLVED] [Win8.1Pro x64] 0x9c caused by intelppm.sys, while playing games. FIX: WIN. REINSTALL

Faris

Member

x BlueRobot

Administrator

Faris

Member

MichaelB

Sysnative Staff, BSOD Kernel Dump Senior Analyst

Faris

Member

MichaelB

Sysnative Staff, BSOD Kernel Dump Senior Analyst

Faris

Member

Faris

Member

philc43

BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert

x BlueRobot

Administrator

Faris

Member

Faris

Member

x BlueRobot

Administrator

Faris

Member