H HELP New member Joined Oct 5, 2017 Posts 4 Oct 5, 2017 #1 Hi I have a wireless connection issue (obviously) and my laptop is running windows 8.1 pro I can't send anything out from my laptop so I'll type out the ipconfig result as best I can : Host name.... stu-10157 Primary dns suffix... olmcheidelberg.catholic.edu.au Node type... Hybrid Ip routing enabled... No WINS Proxy enabled.... No DNS Suffix Search List.... olmcheidelberg.catholic.edu.au My anti-virus is Symantec endpoint protection but I cannot seem to open it now for some reason. It usually works fine but it may be caused by the wifi issue? The only network adapter I can see in device manager is Intel(R) Dual Band Wireless-AC 7265 If I view hidden devices, others that are not greyed out is Microsoft Kernel Debug Network Adapter This laptop is actually school configured but I'd appreciate it if you could help me resolve this without their help!! I have referred to my friend's laptop and her network adapters are: Intel(R) Dual Band Wireless-AC 7265 WAN miniport (IKEV2) WAN miniport (IP) WAN miniport (Ipv6) WAN miniport (L2TP) WAN miniport (Network monitor) WAN miniport (PPPOE) WAN miniport (PPTP) WAN miniport (SSTP) Although her laptop is Windows 10 (also school configured), I was updating my drivers individually before anything happened and I'm pretty sure I had all the wan miniports as well. I can see them when I view hidden folders but they are greyed out. If I double click on one, it says "Currently, this hardware device is not connected to the computer (Code 45) To fix this problem, reconnect the hardware device to the computer" This problem started when I used the official avast Uninstaller tool to uninstall my avast free anti-virus in safe mode (as was recommended in the tool). After that I could not use the wifi anymore!! I do not have a system restore point before all this happened so I cannot use that method. Please help me asap I have no other devices I can use besides my phone! If you want me to download any tool to run on my laptop, I will download it on my phone and transfer it to my PC! Thanks in advance!!