[SOLVED] Win8.1 All Updates Fail, SFC won't complete, ideas?

C

corhsin

Well-known member
Joined
Apr 10, 2015
Posts
76
90+ patches will not succeed (even individually). I was thinking about just using a Win10 disc and upgrading without resolving the issue. Opinions?
DISM RH yields:
The restore operation completed successfully. The component store corruption was repaired.
Then SFC displays, "Beginning verification phase of system scan. Windows resource protection could not complete the requested operation."
Windows Update FixIt and built-in Windows Update fixes have been applied.
A collection of logs is attached, the file is actually a 7-Zip archive with the 'rar' extension appended for site compatibility, please use 7-Zip to open the file. View attachment 8.1_logs.7z.rar
Thanks in advance.

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-06 19:07:57.178
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-08-07 08:49:34.728
----------------------EOF-----------------------
 
Alright. By the way, you are free to try to upgrade to Windows 10 with the disc and simply launch the setup.exe process. Since it's an upgrade, it should solve the current issues you're having under Windows 8.1.
 
Windows 10 won't complete. The error is " we couldn't install windows 10. we've set your pc back to the way it was right before we started installing windows 10. 0x80070006-0x2000c The installation failed in the SAFE_OS phase with an error during APPLY_IMAGE operation " which appears to be relatively unknown.
 
There's a big thread on reddit about this error.

https://www.reddit.com/r/techsupport/comments/3f10oy/we_couldnt_install_windows_10/

We can try some of the solutions listed there.

3Al62Pm.png
MiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select
    Spcusrh.png
    Run as Administrator;
  • Check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
      Yjt97o0.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
 
MiniToolBox by Farbar Version: 25-07-2015 01
Ran by Betty (administrator) on 17-08-2015 at 10:24:12
Running from "C:\Users\Betty\Desktop\agent_removers"
Microsoft Windows 8.1 Pro (X64)
Model: OptiPlex 755 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/16/2015 05:45:01 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (08/14/2015 07:54:52 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (08/14/2015 07:32:43 AM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20911 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 258

Start Time: 01d0d68c800c146d

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 7627d428-4280-11e5-bec9-001e4fc36090

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Error: (08/14/2015 07:31:47 AM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume System Reserved was not optimized because an error was encountered: The parameter is incorrect. (0x80070057)

Error: (08/13/2015 05:09:27 PM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume System Reserved was not optimized because an error was encountered: The parameter is incorrect. (0x80070057)

Error: (08/13/2015 05:05:58 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (08/13/2015 04:18:03 PM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume System Reserved was not optimized because an error was encountered: The parameter is incorrect. (0x80070057)

Error: (08/13/2015 05:43:51 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (08/13/2015 05:22:19 AM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume System Reserved was not optimized because an error was encountered: The parameter is incorrect. (0x80070057)

Error: (08/12/2015 08:01:51 AM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20911 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1188

Start Time: 01d0d4fe55331a5b

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: 48ec1bd8-40f2-11e5-bec6-001e4fc36090

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1


System errors:
=============
Error: (08/16/2015 02:37:54 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Error: (08/13/2015 09:04:17 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer BETTYLAPTOP
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{5B2A5D78-1E2F-45A3-B5E7-34C0A5182613}.
The master browser is stopping or an election is being forced.

Error: (08/13/2015 08:31:07 PM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

Error: (08/13/2015 05:18:46 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Error: (08/13/2015 04:24:50 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Error: (08/12/2015 11:04:34 AM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

Error: (08/12/2015 07:54:51 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Error: (08/12/2015 06:22:35 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.

Error: (08/11/2015 06:58:41 PM) (Source: DCOM) (User: TEUSCHER-RMC741)
Description: Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca

Error: (08/11/2015 06:55:41 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.


Microsoft Office Sessions:
=========================
Error: (08/16/2015 05:45:01 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (08/14/2015 07:54:52 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (08/14/2015 07:32:43 AM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.2091125801d0d68c800c146d4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exe7627d428-4280-11e5-bec9-001e4fc36090microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

Error: (08/14/2015 07:31:47 AM) (Source: Microsoft-Windows-Defrag)(User: )
Description: System ReservedThe parameter is incorrect. (0x80070057)

Error: (08/13/2015 05:09:27 PM) (Source: Microsoft-Windows-Defrag)(User: )
Description: System ReservedThe parameter is incorrect. (0x80070057)

Error: (08/13/2015 05:05:58 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (08/13/2015 04:18:03 PM) (Source: Microsoft-Windows-Defrag)(User: )
Description: System ReservedThe parameter is incorrect. (0x80070057)

Error: (08/13/2015 05:43:51 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (08/13/2015 05:22:19 AM) (Source: Microsoft-Windows-Defrag)(User: )
Description: System ReservedThe parameter is incorrect. (0x80070057)

Error: (08/12/2015 08:01:51 AM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20911118801d0d4fe55331a5b4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exe48ec1bd8-40f2-11e5-bec6-001e4fc36090microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1


CodeIntegrity Errors:
===================================
Date: 2015-08-14 07:31:07.672
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2015-08-13 16:23:14.361
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2015-08-13 05:32:38.944
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2015-08-11 17:59:50.655
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2015-08-06 20:10:44.707
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2015-08-06 07:21:29.787
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2015-08-05 16:45:55.042
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2015-08-05 08:45:20.306
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2015-08-01 03:26:52.402
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2015-07-27 08:04:49.733
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
7-Zip 9.22 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0922-000001000000}) (Version: 9.22.00.0 - Igor Pavlov)
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
Any Video Converter 5.7.3 (HKLM-x32\...\Any Video Converter_is1) (Version: - Any-Video-Converter.com)
Avery Wizard 4.0 (HKLM-x32\...\{7196E6BD-4B65-43F9-9D30-73A8E58D0E84}) (Version: 4.0.103 - Avery)
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
C4400 (HKLM-x32\...\{A3D8EE40-B8CA-43CC-8605-D03855F0A3A4}) (Version: 140.0.425.000 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.13 - Piriform)
CDBurnerXP (HKLM\...\{7E265513-8CDA-4631-B696-F40D983F3B07}_is1) (Version: 4.5.0.3717 - CDBurnerXP)
Copy (HKLM-x32\...\{9BE466FF-70B7-4DA8-807C-DB4C3610FDAA}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 140.0.253.000 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{1458BB78-1DC5-4BC0-B9A3-2B644F5A8105}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
DocProc (HKLM-x32\...\{9B362566-EC1B-4700-BB9C-EC661BDE2175}) (Version: 140.0.185.000 - Hewlett-Packard) Hidden
DriveImage XML (Private Edition) (HKLM-x32\...\{F7E1CA14-B39D-452A-960B-39423DDDD933}) (Version: 2.44.000 - Runtime Software)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 44.0.2403.155 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GPBaseService2 (HKLM-x32\...\{BB3447F6-9553-4AA9-960E-0DB5310C5779}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Photo Creations (HKCU\...\HP Photo Creations) (Version: 1.0.0.18922 - HP)
HP Photosmart C4400 All-In-One Driver Software 14.0 Rel. 6 (HKLM\...\{886E586A-9121-4515-9C18-2C04202614B2}) (Version: 14.0 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{846B5DED-DC8C-4E1A-B5B4-9F5B39A0CACE}) (Version: 1.00.0000 - Microsoft) Hidden
HPPhotoGadget (HKLM-x32\...\{CAE4213F-F797-439D-BD9E-79B71D115BE3}) (Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{150B6201-E9E6-4DFB-960E-CCBD53FBDDED}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
Intel(R) Management Engine Interface (HKLM\...\HECI) (Version: - Intel Corporation)
Intel(R) Network Connections 17.4.95.0 (HKLM\...\PROSetDX) (Version: 17.4.95.0 - Intel)
Intel(R) Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.8.0.1003 - Intel Corporation)
Intel® Active Management Technology (HKLM\...\MESOL) (Version: - Intel Corporation)
Java 7 Update 55 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217055FF}) (Version: 7.0.550 - Oracle)
LightScribe System Software (HKLM-x32\...\{F132000C-1CBA-458F-BF2F-FD43D59410F9}) (Version: 1.18.27.10 - LightScribe)
LightScribe Template Labeler (HKLM-x32\...\{8A03241E-7A3C-401D-B0CE-B3096F50AE6F}) (Version: 1.18.27.10 - LightScribe)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Office Standard 2010 (HKLM-x32\...\Office14.STANDARD) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MyDefrag v4.3.1 (HKLM\...\MyDefrag v4.3.1_is1) (Version: 4.0.0.0 - J.C. Kessels)
OCR Software by I.R.I.S. 14.0 (HKLM\...\HPOCR) (Version: 14.0 - HP)
PS_AIO_03_C4400_Software_Min (HKLM-x32\...\{EDF59314-4743-4B6C-9F40-3670CCDF961E}) (Version: 140.0.425.000 - Hewlett-Packard) Hidden
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.253.000 - Hewlett-Packard) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version: - Microsoft)
SolutionCenter (HKLM-x32\...\{BC5DD87B-0143-4D14-AAE6-97109614DC6B}) (Version: 140.0.299.000 - Hewlett-Packard) Hidden
SoundMAX (HKLM-x32\...\{F0A37341-D692-11D4-A984-009027EC0A9C}) (Version: 6.10.2.5491 - Analog Devices)
Status (HKLM-x32\...\{5B025634-7D5B-4B8D-BE2A-7943C1CF2D5D}) (Version: 140.0.342.000 - Hewlett-Packard) Hidden
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.596.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.297.017 - Hewlett-Packard) Hidden

**** End of log ****
 
Follow the instructions below please.

Delete System Restore Points
Follow the instructions below to delete all your current System Restore points.
  • For Windows 7, click on the Windows Start Menu, right-click on Computer and select Properties;
  • For Windows 8, bring the cursor in the bottom left-corner of the screen and wait for the metro preview to open, then right-click on it and select System;
  • For Windows 8.1, right-click on the Windows logo in the bottom-left corner and select System;
  • Click on Advanced System Settings in the left pane;
  • Click on the System Protection tab;
  • Click on the Configure button;
  • Click on the Delete button at the bottom to delete all your System Restore points and Shadow Copy copies;

Create a new System Restore Point
  • For Windows 7, click on the Windows Start Menu, right-click on Computer and select Properties;
  • For Windows 8, bring the cursor in the bottom left-corner of the screen and wait for the metro preview to open, then right-click on it and select System;
  • For Windows 8.1, right-click on the Windows logo in the bottom-left corner and select System;
  • Click on Advanced System Settings in the left pane;
  • Click on the System Protection tab;
  • Click on the Create... button;
  • Enter a descriptive name for the System Restore point you are about to create, and click on Create;
  • Wait until the creation is complete;

Let me know if you were able to create a new System Restore Point.
 
I deleted the points. The size was increased from two to five percent. The restore point was successfully created.
 
Alright follow the instructions below please.

mYEYEX7.png
Disk Management Utility
Follow the instructions below to open the Disk Management Utility:
  • For Windows 7, click on the Windows Start Menu, right-click on Computer and select Manage (requires Admin Rights). From there, click on Disk Management in the left pane;
  • For Windows 8, bring the cursor in the bottom left-corner of the screen and wait for the metro preview to open, then right-click on it and select Disk Management;
  • For Windows 8,1 bring the cursor on the Windows logo, right-click on it and select Disk Management;
  • Open the window to its full size, then take a screenshot of it and attach it to your next reply;

mq1pzD6.png
How to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:
  • Press on the Win Key + R to open the Run box;
  • Enter SnippingTool and press on Enter;
  • The Snipping Tool will open, asking you to choose the area to take in the screenshot;
  • Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
  • Once done, release the left button to take the screenshot;
  • In the editing window, click on the File menu then Save As;
  • Save the screenshot in a folder that you can access easily;
  • Attach that screenshot in your next reply;
 
Alright, now unplug every USB devices and peripheral that you have on your computer. Leave only the keyboard and mouse, plugged in USB 2.0 ports directly on the motherboard, and then attempt to upgrade again. Let me know if you fail at the same place, and with what error code/message.
 
Freed up another 11GB of data, removed printer connections and listings in devmgr, disabled display adapter (q35) and audio (soundmax), removed lightscribe ("system software"), upgraded malwarebytes 2.1.6->.8 and the biggest one i believe was i downloaded via the media creation tool to a usb drive and installed the upgrade from launching the setup file off of the drive. To note, everything was re-enabled when win10 started. Thanks for the assistance.
 
No problem corshin, glad to know that you managed to upgrade to Windows 10! :)
 
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