Win7x64 2 updates stuck

Dougal · Sep 12, 2013

Yesterday I installed 3 updates (KB2760411, KB2760588 and KB2760583), and immediately after the update I was offered them again. I have tried uninstalling them and reinstalling, I have run the "fsutil resource setautoreset true %systemdrive%\" from admin cmd prompt, restart, install the three updates again, and I am still getting offered these updates. I tried to uploaded my CBS folder logs (12MB zip), but kept failing, I will try again from home shortly. I would appreciate any help you can provide.
Cheers

tom982 · Sep 12, 2013

Hello Dougal, welcome to Sysnative!

Can you upload the logs to SendSpace and send me the link please?

Free large file hosting. Send big files the easy way!

Tom

Dougal · Sep 12, 2013

tom982 said:
Hello Dougal, welcome to Sysnative!

Can you upload the logs to SendSpace and send me the link please?

Free large file hosting. Send big files the easy way!

Tom

Thanks Tom. I haven't used SendSpace, but have uploaded to dropbox, here is the link: https://dl.dropboxusercontent.com/u/35007538/CBS.zip

tom982 · Sep 12, 2013

Hi Dougal,

Dropbox is actually my preferred choice, but SendSpace is usually easier for those without Dropbox preinstalled. Seeing as you have Dropbox, just keep using that :)

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

fsutil resource setautoreset true %systemdrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms
Type Y and press enter if you are asked "Are you sure" to any line.
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post please.

Tom

Dougal · Sep 12, 2013

tom982 said:
Hi Dougal,

Dropbox is actually my preferred choice, but SendSpace is usually easier for those without Dropbox preinstalled. Seeing as you have Dropbox, just keep using that :)

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt

When you see Command Prompt on the list, right-click on it and select Run as administrator

When command prompt opens, copy and paste the following commands into it, press enter after each

fsutil resource setautoreset true %systemdrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms

Type Y and press enter if you are asked "Are you sure" to any line.

Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.

Paste (Ctrl+V) it into your next post please.

Tom

Thanks Tom. Most of the deletions in 3rd command failed. Not sure why, nothing reported has them locked (according to unlocker), admin has full control permissions, attributes are all archive only. Should I try again after stopping update service, or from safe mode or recovery console? Here is the command windows output. I am off to bed now, so no hurry with a response, and thanks for help so far.

Code:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>fsutil resource setautoreset true %systemdrive%\
The operation completed successfully.

C:\Windows\system32>attrib -r -s -h %SystemRoot%\System32\Config\TxR\*

C:\Windows\system32>del %SystemRoot%\System32\Config\TxR\*
C:\Windows\System32\Config\TxR\*, Are you sure (Y/N)? y
C:\Windows\System32\Config\TxR\{86c0ad6b-0eb1-11e1-b587-806e6f6e6963}.TxR.0.regtrans-ms
The process cannot access the file because it is being used by another process.
C:\Windows\System32\Config\TxR\{86c0ad6b-0eb1-11e1-b587-806e6f6e6963}.TxR.1.regtrans-ms
The process cannot access the file because it is being used by another process.
C:\Windows\System32\Config\TxR\{86c0ad6b-0eb1-11e1-b587-806e6f6e6963}.TxR.2.regtrans-ms
The process cannot access the file because it is being used by another process.
C:\Windows\System32\Config\TxR\{86c0ad6b-0eb1-11e1-b587-806e6f6e6963}.TxR.blf
The process cannot access the file because it is being used by another process.
C:\Windows\System32\Config\TxR\{86c0ad6c-0eb1-11e1-b587-806e6f6e6963}.TM.blf
The process cannot access the file because it is being used by another process.
C:\Windows\System32\Config\TxR\{86c0ad6c-0eb1-11e1-b587-806e6f6e6963}.TMContainer00000000000000000001.regtrans-ms
The process cannot access the file because it is being used by another process.
C:\Windows\System32\Config\TxR\{86c0ad6c-0eb1-11e1-b587-806e6f6e6963}.TMContainer00000000000000000002.regtrans-ms
The process cannot access the file because it is being used by another process.

C:\Windows\system32>attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*

C:\Windows\system32>del %SystemRoot%\System32\SMI\Store\Machine\*.tm*

C:\Windows\system32>del %SystemRoot%\System32\SMI\Store\Machine\*.blf
Could Not Find C:\Windows\System32\SMI\Store\Machine\*.blf

C:\Windows\system32>del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms
Could Not Find C:\Windows\System32\SMI\Store\Machine\*.regtrans-ms

tom982 · Sep 12, 2013

Hi Dougal,

It's perfectly normal for a few of those commands to fail, so I wouldn't worry about it. In the morning, can you reboot your computer and see if Windows Update is working now?

Tom

Dougal · Sep 12, 2013

tom982 said:
Hi Dougal,

It's perfectly normal for a few of those commands to fail, so I wouldn't worry about it. In the morning, can you reboot your computer and see if Windows Update is working now?

Tom

Thanks Tom. Checked Microsoft Update, same three listed, installed them, checked again, and those three offered again.
I also haven't recieved any other offerings (eg Defender updates) which makes me think it isn't just re-offering these (I could hide htem) but may be blocking other updates.
If you want me to delete the files in "%SystemRoot%\System32\Config\TxR\*" I easily do it from PE boot, will only take a few minutes.

tom982 · Sep 12, 2013

Hi Dougal,

Forget that fix actually; since this morning, I have discovered this problem is with the updates and not your computer, so I'm afraid there's nothing we can do about it. On all of the update's KB pages, it lists this condition as a known problem:

MS13-073: Description of the security update for Microsoft Office Excel 2007: September 10, 2013
MS13-073: Description of the security update for Microsoft Excel 2007 (xlconv-x-none.msp): September 10, 2013
MS13-072: Description of the security update for 2007 Office system (MSO): September 10, 2013

Known issues with this security update

You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Just hang on until Microsoft issues a fix for this!

Tom

Dougal · Sep 12, 2013

Thanks for your help Tom, sorry to waste your time.

tom982 · Sep 12, 2013

No need to apologise! It's hardly your fault, and if anyone's I would consider it to be mine :)

I will keep you posted as this progresses.

Tom

Dougal · Sep 12, 2013

Thanks Tom. Next time I will know to check the KB article for known issues first.
Cheers

tom982 · Sep 14, 2013

Hi Dougal,

Are the updates installing now? They have been reissued:

September 2013 Office Update: Targeting and Repeated Offering - Office Sustained Engineering - Site Home - TechNet Blogs

This latest patch Tuesday has been awful for Microsoft as they had to reissue 8 of the 13 patches!

Tom

Dougal · Sep 14, 2013

Looks like that has fixed it, they don't re-offer, and I also recieved a new Defender update afterwards, so all looks good.
Thanks again for you help.

tom982 · Sep 15, 2013

Glad to hear it! You're most welcome for the help.

Tom

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