[SOLVED] [Win7SP1Pro x64] WU, including IE11 not installing

timlcits · Aug 27, 2017

I've adopted a computer that has been failing updates - currently about 30 (including optional and IE11). I've done what I can and seek assistance in the hopes I don't have to reload it (I will try in-plug upgrade before that). The CBS.zip files is here: https://citsol.dattodrive.com/index.php/s/pPmkni6D6W24Dik/download

There are 16 issues from CheckSUR:

Code:

(f)	CSI Missing Deployment Key	0x00000000	c41ad6a9882..ffad48784e4_31bf3856ad364e35_6.1.7601.18140_7f016674fa6ecc22	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	b9b638b3db7..fafb2c78403_31bf3856ad364e35_6.1.7601.18140_9b88f86968c9b1c4	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	c4b02ca437f..03fa4944290_31bf3856ad364e35_6.1.7601.22309_fcb27b31f85f99f4	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	cf5b331ceaf..c5f063a706e_31bf3856ad364e35_6.1.7601.22309_1609118795aea5e8	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	38e5adb0fa9..e68a134eab4_31bf3856ad364e35_6.1.7601.22309_be58c0ee35329f1f	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	3b2d92a9b35..a63bc04bfd0_31bf3856ad364e35_6.1.7601.18140_ef1281d1e1b466e6	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	0f6c352b3b8..3ef7f08823f_31bf3856ad364e35_6.1.7601.18140_644487fe26170db6	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	f03bb92dd4f..9aa5f3d01f6_31bf3856ad364e35_6.1.7601.18140_461109e0d2c07177	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	cea0ce2fc6a..4794f6c6082_31bf3856ad364e35_6.1.7601.22309_68ab753c349956f6	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	0e133b06399..c9225f72adf_31bf3856ad364e35_6.1.7601.22309_6b781e835111b0f3	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	37f79d37a8a..7fa915802a4_31bf3856ad364e35_6.1.7601.22309_6520b75063d2ece1	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Winning Component Key	0x00000000	amd64_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_0a328862a6afe739		
(f)	CSI Missing Winning Component Key	0x00000000	x86_system.printing_31bf3856ad364e35_6.1.7601.18140_none_75233d5cd47a7a2e		
(f)	CSI Missing Winning Component Key	0x00000000	amd64_bth.inf_31bf3856ad364e35_6.1.7601.17514_none_d06ac9aad230c1d6		
(f)	CSI Missing Winning Component Key	0x00000000	amd64_system.printing_31bf3856ad364e35_6.1.7601.18140_none_d141d8e08cd7eb64		
(f)	CSI Missing Winning Component Key	0x00000000	x86_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_ae13ecdeee527603

And I think this is relevant info from CBS.log:

Code:

2017-08-27 19:30:31, Info                  CSI    000004e2 [SR] Cannot repair member file [l:64{32}]"PresentationFontCache.exe.config" of PresentationCore, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing2017-08-27 19:30:31, Info                  CSI    000004e3 [SR] Cannot repair member file [l:40{20}]"PresentationCore.dll" of PresentationCore, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2017-08-27 19:30:31, Info                  CSI    000004e4 [SR] Cannot repair member file [l:32{16}]"wpfgfx_v0300.dll" of PresentationCore, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2017-08-27 19:30:31, Info                  CSI    000004e5 [SR] Cannot repair member file [l:38{19}]"System.Printing.dll" of System.Printing, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2017-08-27 19:30:31, Info                  CSI    000004e6 [SR] Cannot repair member file [l:64{32}]"PresentationFontCache.exe.config" of PresentationCore, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2017-08-27 19:30:31, Info                  CSI    000004e7 [SR] Cannot repair member file [l:40{20}]"PresentationCore.dll" of PresentationCore, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2017-08-27 19:30:31, Info                  CSI    000004e8 [SR] Cannot repair member file [l:32{16}]"wpfgfx_v0300.dll" of PresentationCore, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2017-08-27 19:30:31, Info                  CSI    000004e9 [SR] Cannot repair member file [l:38{19}]"System.Printing.dll" of System.Printing, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2017-08-27 19:30:31, Info                  CSI    000004ea [SR] Cannot repair member file [l:38{19}]"System.Printing.dll" of System.Printing, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2017-08-27 19:30:31, Info                  CSI    000004eb [SR] Cannot repair member file [l:38{19}]"System.Printing.dll" of System.Printing, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2017-08-27 19:30:31, Info                  CSI    000004ec [SR] Cannot repair member file [l:64{32}]"PresentationFontCache.exe.config" of PresentationCore, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2017-08-27 19:30:31, Info                  CSI    000004ed [SR] Cannot repair member file [l:40{20}]"PresentationCore.dll" of PresentationCore, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2017-08-27 19:30:31, Info                  CSI    000004ee [SR] Cannot repair member file [l:32{16}]"wpfgfx_v0300.dll" of PresentationCore, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2017-08-27 19:30:31, Info                  CSI    000004ef [SR] Cannot repair member file [l:64{32}]"PresentationFontCache.exe.config" of PresentationCore, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2017-08-27 19:30:31, Info                  CSI    000004f0 [SR] Cannot repair member file [l:40{20}]"PresentationCore.dll" of PresentationCore, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2017-08-27 19:30:31, Info                  CSI    000004f1 [SR] Cannot repair member file [l:32{16}]"wpfgfx_v0300.dll" of PresentationCore, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing




2017-08-27 19:42:12, Error                 CSI    000004fb@2017/8/28:00:42:12.014 (F) d:\w7rtm\base\wcp\componentstore\csd_transact.cpp(3576): Store corruption detected in function CCSDirectTransaction::ShouldKeepAliveFromInstallmap expression: (null)
  MissingWinningComponentKey on resource [67]"amd64_bth.inf_31bf3856ad364e35_6.1.7601.17514_none_d06ac9aad230c1d6"[gle=0x80004005]
2017-08-27 19:42:58, Error                 CSI    000004fc@2017/8/28:00:42:58.210 (F) d:\w7rtm\base\wcp\componentstore\csd_transact.cpp(3576): Store corruption detected in function CCSDirectTransaction::ShouldKeepAliveFromInstallmap expression: (null)
  MissingWinningComponentKey on resource [76]"amd64_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_0a328862a6afe739"[gle=0x80004005]
2017-08-27 19:43:02, Error                 CSI    000004fd@2017/8/28:00:43:02.290 (F) d:\w7rtm\base\wcp\componentstore\csd_transact.cpp(3576): Store corruption detected in function CCSDirectTransaction::ShouldKeepAliveFromInstallmap expression: (null)
  MissingWinningComponentKey on resource [75]"amd64_system.printing_31bf3856ad364e35_6.1.7601.18140_none_d141d8e08cd7eb64"[gle=0x80004005]
2017-08-27 19:44:13, Error                 CSI    000004fe@2017/8/28:00:44:13.091 (F) d:\w7rtm\base\wcp\componentstore\csd_transact.cpp(3576): Store corruption detected in function CCSDirectTransaction::ShouldKeepAliveFromInstallmap expression: (null)
  MissingWinningComponentKey on resource [74]"x86_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_ae13ecdeee527603"[gle=0x80004005]
2017-08-27 19:44:21, Error                 CSI    000004ff@2017/8/28:00:44:21.173 (F) d:\w7rtm\base\wcp\componentstore\csd_transact.cpp(3576): Store corruption detected in function CCSDirectTransaction::ShouldKeepAliveFromInstallmap expression: (null)
  MissingWinningComponentKey on resource [73]"x86_system.printing_31bf3856ad364e35_6.1.7601.18140_none_75233d5cd47a7a2e"[gle=0x80004005]

PeterJ · Aug 29, 2017

Re: Win7Pro-x64 updates, including IE11 not installing

Hello and welcome,

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
Now right click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
You can close any open windows you have as well as the RegBak program now.

timlcits · Aug 29, 2017

Re: Win7Pro-x64 updates, including IE11 not installing

Thank you. File uploaded - Download COMPONENTS.zip from Sendspace.com - send big files the easy way

PeterJ · Aug 29, 2017

Re: Win7Pro-x64 updates, including IE11 not installing

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
32-bit: Downloading Farbar Recovery Scan Tool
64-bit: Downloading Farbar Recovery Scan Tool

2. Download the attachment fixlist.txt and save it to your desktop.
3. Right-click on FRST.exe and select "Run as administrator".
4. Press the Fix button.
5. The tool will now process fixlist.txt.
6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
8. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Run the SURT tool again and attach the new logfile (CheckSur.log) in your next reply.

timlcits · Aug 29, 2017

Re: Win7Pro-x64 updates, including IE11 not installing

Both files attached.

PeterJ · Aug 29, 2017

Re: Win7Pro-x64 updates, including IE11 not installing

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Download

SFCFix and move the executable to your desktop.
Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

Step 2:
Run the SURT tool again and attach the new logile (CheckSur.log) in your next reply.

timlcits · Aug 29, 2017

Re: Win7Pro-x64 updates, including IE11 not installing

Excellent - no errors detected. I'll try updates.

Code:

SFCFix version 3.0.0.0 by niemiro.Start time: 2017-08-29 18:17:38.436
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\administrator\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\x86_wpf-presentationhostdll_31bf3856ad364e35_6.1.7601.18140_none_71ee47d87e5d684e
Successfully took permissions for file or folder C:\Windows\winsxs\x86_system.printing_31bf3856ad364e35_6.1.7601.18140_none_75233d5cd47a7a2e
Successfully took permissions for file or folder C:\Windows\winsxs\x86_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_ae13ecdeee527603
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7601.18140_none_ce0ce35c36bad984
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_system.printing_31bf3856ad364e35_6.1.7601.18140_none_d141d8e08cd7eb64
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_0a328862a6afe739


Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\x86_wpf-presentationhostdll_31bf3856ad364e35_6.1.7601.18140_none_71ee47d87e5d684e\PresentationHostDLL.dll to C:\Windows\winsxs\x86_wpf-presentationhostdll_31bf3856ad364e35_6.1.7601.18140_none_71ee47d87e5d684e\PresentationHostDLL.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\x86_system.printing_31bf3856ad364e35_6.1.7601.18140_none_75233d5cd47a7a2e\System.Printing.dll to C:\Windows\winsxs\x86_system.printing_31bf3856ad364e35_6.1.7601.18140_none_75233d5cd47a7a2e\System.Printing.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\x86_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_ae13ecdeee527603\PresentationCore.dll to C:\Windows\winsxs\x86_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_ae13ecdeee527603\PresentationCore.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\x86_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_ae13ecdeee527603\wpfgfx_v0300.dll to C:\Windows\winsxs\x86_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_ae13ecdeee527603\wpfgfx_v0300.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7601.18140_none_ce0ce35c36bad984\PresentationHostDLL.dll to C:\Windows\winsxs\amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7601.18140_none_ce0ce35c36bad984\PresentationHostDLL.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_system.printing_31bf3856ad364e35_6.1.7601.18140_none_d141d8e08cd7eb64\System.Printing.dll to C:\Windows\winsxs\amd64_system.printing_31bf3856ad364e35_6.1.7601.18140_none_d141d8e08cd7eb64\System.Printing.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_0a328862a6afe739\PresentationCore.dll to C:\Windows\winsxs\amd64_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_0a328862a6afe739\PresentationCore.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_0a328862a6afe739\wpfgfx_v0300.dll to C:\Windows\winsxs\amd64_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_0a328862a6afe739\wpfgfx_v0300.dll.


Successfully restored ownership for C:\Windows\winsxs\x86_wpf-presentationhostdll_31bf3856ad364e35_6.1.7601.18140_none_71ee47d87e5d684e
Successfully restored permissions on C:\Windows\winsxs\x86_wpf-presentationhostdll_31bf3856ad364e35_6.1.7601.18140_none_71ee47d87e5d684e
Successfully restored ownership for C:\Windows\winsxs\x86_system.printing_31bf3856ad364e35_6.1.7601.18140_none_75233d5cd47a7a2e
Successfully restored permissions on C:\Windows\winsxs\x86_system.printing_31bf3856ad364e35_6.1.7601.18140_none_75233d5cd47a7a2e
Successfully restored ownership for C:\Windows\winsxs\x86_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_ae13ecdeee527603
Successfully restored permissions on C:\Windows\winsxs\x86_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_ae13ecdeee527603
Successfully restored ownership for C:\Windows\winsxs\amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7601.18140_none_ce0ce35c36bad984
Successfully restored permissions on C:\Windows\winsxs\amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7601.18140_none_ce0ce35c36bad984
Successfully restored ownership for C:\Windows\winsxs\amd64_system.printing_31bf3856ad364e35_6.1.7601.18140_none_d141d8e08cd7eb64
Successfully restored permissions on C:\Windows\winsxs\amd64_system.printing_31bf3856ad364e35_6.1.7601.18140_none_d141d8e08cd7eb64
Successfully restored ownership for C:\Windows\winsxs\amd64_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_0a328862a6afe739
Successfully restored permissions on C:\Windows\winsxs\amd64_presentationcore_31bf3856ad364e35_6.1.7601.18140_none_0a328862a6afe739
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2017-08-29 18:17:55.397
Script hash: vbYAGULeOuwI8SXeOjS7aYREFOn+S1y8D9zNmBL0piw=
----------------------EOF-----------------------

timlcits · Aug 30, 2017

So this is terribly embarrassing (and, trust me, I'll pay for it). I sent the info from a computer with the problem but ran fixes on another computer that had already been fixed (it is fine). The good news is the first script resolved some issues on the problem computer but updates are still failing, although we are down to 18.

The checksur is:

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-08-30 13:29


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 1347
 No errors detected

Here is a CBS.log run right after trying updates: Download CBS.log from Sendspace.com - send big files the easy way

And here is the components file from correct computer: Download components from Sendspace.com - send big files the easy way

PeterJ · Aug 30, 2017

So this is terribly embarrassing (and, trust me, I'll pay for it). I sent the info from a computer with the problem but ran fixes on another computer

Always be very careful. The warning message with each script is there for a reason!
Please perform the following instructions.

Install Update with DISM

Download the update MSU here: http://download.windowsupdate.com/c..._c2d1cef74d6cb2278e3b2234c124b207d0d0540f.msu
Copy the MSU file to a convenient location (such as C:\temp).
Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

cd C:\temp
replace C:\temp with your path if different

expand windows6.1-kb4019264-x64_c2d1cef74d6cb2278e3b2234c124b207d0d0540f.msu -f:* C:\temp

DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4019264-x64.cab
You should receive the message:
The operation completed successfully.
Make sure to allow the computer to restart if prompted.

If you receive any other message:
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post.
Zip and attach C:\Windows\Logs\CBS\CBS.log

timlcits · Aug 30, 2017

It did complete successfully and the CBS log is attached.

timlcits · Aug 30, 2017

I'm trying to install a couple of small older update and doing a few more DISM online updates reported by CBS - I will report back.

timlcits · Aug 31, 2017

I repeated the DISM instructions with 14 other updates and had to remove 2 but the system was able to run updates including IE11. Thank you so much for your help.

PeterJ · Aug 31, 2017

Sounds good.
Please perform the instructions below to check if there are remaining issues.

Step 1:
Run the SURT tool again and attach the new logfile (CheckSur.log) in your next reply.

Step 2:
SFC Scan

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each
Code:
```
sfc /scannow
```
Wait for this to finish before you continue
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
Note: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the download link.

timlcits · Aug 31, 2017

Files are attached. Thank you.

PeterJ · Sep 1, 2017

Retrieve Software Hive
1. Navigate to C:\Windows\System32\Config and locate the SOFTWARE file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named SOFTWARE.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
Copy the SOFTWARE file to your Desktop. If the SOFTWARE file does not exist, please fetch it instead from C:\Windows\System32\config\SOFTWARE.
Now right-click on the SOFTWARE file that is on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
You can close any open windows you have as well as the RegBak program now.

timlcits · Sep 1, 2017

Software here: Download software.zip from Sendspace.com - send big files the easy way

timlcits · Sep 1, 2017

Just in case you need the components I've zipped it here: Download components.zip from Sendspace.com - send big files the easy way

PeterJ · Sep 1, 2017

Restart your computer first.

SFCFix Scan

Save any work you have open, and close all programs.
Double-click

SFCFix which should be on your desktop to launch this program, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

timlcits · Sep 5, 2017

Sorry for the delay - computer got turned off. Here is the SFCFix.txt

Code:

SFCFix version 3.0.0.0 by niemiro.Start time: 2017-09-05 15:33:38.511
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          90
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2017-09-05 15:34:29.709
----------------------EOF----------

PeterJ · Sep 6, 2017

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Download

SFCFix and move the executable to your desktop.
Download the attachment SFCFixScript.txt and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

Step 2:
Run the SURT tool again and attach the new logfile (CheckSur.log) in your next reply.

[SOLVED] [Win7SP1Pro x64] WU, including IE11 not installing

Contributor

Moderator, Windows Update Expert, Security Analyst

Contributor

Moderator, Windows Update Expert, Security Analyst

Attachments

Contributor

Attachments

Moderator, Windows Update Expert, Security Analyst

Attachments

Contributor

Attachments

Contributor

Moderator, Windows Update Expert, Security Analyst

Contributor

Attachments

Contributor

Contributor

Moderator, Windows Update Expert, Security Analyst

Contributor

Attachments

Moderator, Windows Update Expert, Security Analyst

Contributor

Contributor

Moderator, Windows Update Expert, Security Analyst

Contributor

Moderator, Windows Update Expert, Security Analyst

Attachments