[SOLVED] [Win7SP1Pro x64] MSIE11 update won't install.

[rocketman818]

Hi. I have an issue where internet explorer 11 update will not install. I believe the log says a newer version is installed. Windows 7 pro sp1 pc. How can fix this? IE11 log attached.

 

[zcomputerwiz]

Hello there!

Let's start with this:

System Update Readiness Tool (SURT)

Download and run the System Update Readiness Tool for your version of Windows here: System Update Readiness Tool

NOTE: If you aren't sure if your Windows installation is 32-bit or 64-bit, check here: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

This tool will take some time to complete - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.

 

[rocketman818]

Here it is

 

[zcomputerwiz]

Looks like SURT made one repair.

What version of Internet Explorer appears to be installed (help (or gear) -> about Internet Explorer)?

SFC Scan

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
   
   
4. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

 

[rocketman818]

please see the cbs.zip file. I believe it said it found corruptions but could not fix them.

 

[zcomputerwiz]

2017-10-17 08:03:59, Info                  CSI    00000385 [SR] Verify complete
2017-10-17 08:03:59, Info                  CSI    00000386 [SR] Repairing 1 components
2017-10-17 08:03:59, Info                  CSI    00000387 [SR] Beginning Verify and Repair transaction
2017-10-17 08:03:59, Info                  CSI    00000388 Hashes for file member \SystemRoot\WinSxS\msil_system.workflow.activities_31bf3856ad364e35_6.1.7601.17514_none_2aa8f972b1acd31e\System.Workflow.Activities.dll do not match actual file [l:60{30}]"System.Workflow.Activities.dll" :
  Found: {l:32 b:BA2eqDqRENqWSL/QpfWK1ThWurOaK5g7y8dzPhVJPjE=} Expected: {l:32 b:IeuE8TCnUkjPOdVq3oJO5wlQ0CWTSd1vROkW8w6p8r8=}
2017-10-17 08:03:59, Info                  CSI    00000389 [SR] Cannot repair member file [l:60{30}]"System.Workflow.Activities.dll" of System.Workflow.Activities, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2017-10-17 08:03:59, Info                  CSI    0000038a Hashes for file member \SystemRoot\WinSxS\msil_system.workflow.activities_31bf3856ad364e35_6.1.7601.17514_none_2aa8f972b1acd31e\System.Workflow.Activities.dll do not match actual file [l:60{30}]"System.Workflow.Activities.dll" :
  Found: {l:32 b:BA2eqDqRENqWSL/QpfWK1ThWurOaK5g7y8dzPhVJPjE=} Expected: {l:32 b:IeuE8TCnUkjPOdVq3oJO5wlQ0CWTSd1vROkW8w6p8r8=}
2017-10-17 08:03:59, Info                  CSI    0000038b [SR] Cannot repair member file [l:60{30}]"System.Workflow.Activities.dll" of System.Workflow.Activities, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2017-10-17 08:03:59, Info                  CSI    0000038c [SR] This component was referenced by [l:162{81}]"Microsoft-Windows-NetFx3-OC-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.NetFx3"
2017-10-17 08:03:59, Info                  CSI    0000038d Repair results created:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

SFC Scan

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
   
   
4. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

 

[rocketman818]

Here is the sfc info below and the uploaded cbs file. The sfc scan found no issues but the patch still won't install..

code
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-10-19 07:50:06.466
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\micmartin\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\msil_system.workflow.activities_31bf3856ad364e35_6.1.7601.17514_none_2aa8f972b1acd31e\System.Workflow.Activities.dll


Successfully copied file C:\Users\micmartin\AppData\Local\niemiro\Archive\WinSxS\msil_system.workflow.activities_31bf3856ad364e35_6.1.7601.17514_none_2aa8f972b1acd31e\System.Workflow.Activities.dll to C:\Windows\WinSxS\msil_system.workflow.activities_31bf3856ad364e35_6.1.7601.17514_none_2aa8f972b1acd31e\System.Workflow.Activities.dll.


Successfully restored ownership for C:\Windows\WinSxS\msil_system.workflow.activities_31bf3856ad364e35_6.1.7601.17514_none_2aa8f972b1acd31e\System.Workflow.Activities.dll
Successfully restored permissions on C:\Windows\WinSxS\msil_system.workflow.activities_31bf3856ad364e35_6.1.7601.17514_none_2aa8f972b1acd31e\System.Workflow.Activities.dll
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2017-10-19 07:50:06.796
Script hash: HnYZg1qX8zwyx7ecFWO59ZV940FyYdXzzD3fJ4/Agg4=
----------------------EOF-----------------------
/code

 

[zcomputerwiz]

2017-10-17 08:39:52, Info                  CSI    00000008 CSI Store 2187328 (0x0000000000216040) initialized
2017-10-17 08:39:52, Info                  CBS    Session: 2240_2397002 initialized by client SPP.
2017-10-17 08:39:55, Info                  CBS    Mark store corruption flag because there is a mismatch between package identity and its content on package: Package_for_KB2976627~31bf3856ad364e35~amd64~~9.4.1.0. [HRESULT = 0x00000000 - S_OK]
2017-10-17 08:39:55, Info                  CBS    Identity mismatch: Specified Identity: Package_for_KB2976627~31bf3856ad364e35~amd64~~9.4.1.0, actual package Identity: Package_for_KB2976627~31bf3856ad364e35~amd64~~11.2.1.0 [HRESULT = 0x800f0818 - CBS_E_IDENTITY_MISMATCH]

Were any registry edits or file replacements attempted to fix this problem before?

Please run the System Update Readiness Tool (SURT) again, and when it completes zip and attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.

 

[rocketman818]

Please see latest checksur file. It looks like it fixed one thing but in running the windows update again the IE11 patch still fails.

 

[zcomputerwiz]

I'd like to get more information about that file.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

 

[rocketman818]

Here is the sfcfix info. I believe i had put those files in the directories to install patches that had failed originially. I can't remember now if that is the patch that is not installing. I previously uploaded the windowsupdate.log file. I am not sure if you can tell from that what is failing.
code
FileScan::
[0: 1] C:\Windows\Temp\CheckSUR\servicing\Packages\Package_for_KB2976627~31bf3856ad364e35~amd64~~9.4.1.0.mum
File is untraceable.
Found: BAEwVbUenEzrvSSEd1JUPEGGqLHQlW6p5vjq67m92q8=
Version number not available.
Trace not available.






[1: 1] C:\Windows\servicing\Packages\Package_for_KB2976627~31bf3856ad364e35~amd64~~9.4.1.0.mum
File is untraceable.
Found: BAEwVbUenEzrvSSEd1JUPEGGqLHQlW6p5vjq67m92q8=
Version number not available.
Trace not available.
FileScan:: directive completed successfully. /code

 

[zcomputerwiz]

I'm going to try a script to delete that package.

Please browse to C:\Windows\Temp\CheckSUR\servicing\Packages\ and delete the Package_for_KB2976627~31bf3856ad364e35~amd64~~9.4.1.0.mum file.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

Once complete, run SURT again and attach C:\Windows\Logs\CBS\CheckSUR.log when it has finished :)

 

[rocketman818]

Here is the sfcfix results and uploaded checksur log.



code
Delete::
Failed to delete all files and folders matching pattern C:\Windows\servicing\Packages\Package_for_KB2976627~31bf3856ad364e35~amd64~~9.4.1.0.mum with result code 1.
Delete:: directive failed to complete successfully.
/code

 

[zcomputerwiz]

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Please download the attached file, Packs.zip and save this to your Desktop.
2. Right-click on the file and select Extract All...
3. Tick the box labelled Show extracted files when complete then click Extract
4. A window will open showing the folder Packages
5. Open the Packages folder and copy the files into the following folder (if there are any files)
   
   C:\Windows\Temp\CheckSur\Servicing\Packages
   
   
6. Run the System Update Readiness Tool (SURT) again.
7. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
   
   C:\Windows\Logs\CBS\CheckSUR.log

View attachment packages.zip

 

[rocketman818]

Hi. I think that fixed the issue. I checked for new updates and there were no longer any to install. Thanks!!!

 

[zcomputerwiz]

Glad to hear it!

I'll mark the thread solved. Please post back if you require further assistance :)