[WIN7SP1HomePremium x64] CLOCK_WATCHDOG_TIMEOUT (101)

[cardellina]

Hello,
I am new here and found this forum while searching for info regarding my problem, I hope you can help me!
My system has been experiencing a BSOD every day for the last 5 days or so. It will also freeze sometimes without a BSOD and I will have to power it down with the power button.

Before this I had a few other symptoms for a few months, not sure if they are related.
First, in about 30% of occasions the computer would get stuck on the "shutting down" screen forever and I had to power it down. On restart it acted normally (didn't go into safe mode).

Also, sometimes the Windows Explorer window would not work correctly, only partially displaying info regarding hard drives, etc. It would show a slowly progressing green bar and sometimes it would become completely unresponsive and I had to stop the process and restart through task manager.

Finally, the onboard video is broken on this pc, it stopped working a few years ago and so I bought a video card to be able to keep on using it. I updated the drivers for the card two days ago, to see if it would help with the BSOD, but it didn't.
A second hard drive was added a few months ago, I was told that the PSU would be sufficient but I've learned the hard way that local technicians can't be trusted very much.
The pc was also cleaned on the same date the HD was added. It had gathered a lot of dust on the metal structure of the heatsink. I asked the tech guy at the shop to disassemble the heatsink in order to clean it better but I'm not sure if he did. I opened the case yesterday and again I could see some dust on the heatsink, it's not as bad as last time but I wonder if this might have some effect.

I ran the FileCollectionApp and it seemed to get stuck at the end, it did produce a folder though it didn't zip it, so I zipped it and I am attaching it. I will also try to attach a kernel dump txt that I obtained through WinDbg yesterday (the analysis was inconclusive though).

Thanks in advance for your help!

· OS - Windows 7 Home Premium SP1
· x64
· Windows 7 Home Premium
· OEM version (came pre-installed on system)
· ~ 6 years
· ~ 6 years - never re-installed the OS

· Intel Core i3 540 @ 3.07GHz Clarkdale
· NVIDIA GeForce 210
· not sure, this is a Gateway DX4840 pc
· not sure about wattage, it's a LITEON
· Gateway
· DX4840
· Desktop

 

[xilolee]

Hi cardellina. :welcome:

I'm not sure about this, but maybe you should try to enable the full dump instead of the minidump, to avoid the ANALYSIS_INCONCLUSIVE message.

Go to Control Panel\System and Security\System - click advanced system settings (it opens system properties - advanced tab), start-up and recovery frame, click settings button, under write debugging information select complete memory dump, click ok to close all the opened windows.

 

[cardellina]

Hi xilolee and thank you very much for the welcome and for your reply!

Under Windows 7 I can't find any option for a complete memory dump, only small memory dump or kernel memory dump?
The one I enabled on my system and used to create the debugging txt file I attached was actually a kernel memory dump, not a minidump.
I was hoping that despite the ANALYSIS_INCONCLUSIVE message there could be some useful information in the WinDbg txt file that might be used to shed some light on the issue.

Meanwhile, following the instructions on this forum, I have been running Driver Verifier for a couple of days. Well, after having a BSOD every day for 5 days now I haven't had one since I've been using the Verifier. I'm not sure if I should keep on using it or not though, for now I guess I will.

Any further help would be greatly appreciated and if more BSOD appear I will post again.
Next week starting from Tuesday I will be out of town for a few days so I won't be able to visit the forum but I'll be back soon.

Thanks in advance for any help!

 

[MichaelB]

Kernel dump is right.... change it.

 

[plodr]

Kernel dump is right.... change it.

What do you want the original poster to change it to?
xilolee wanted complete memory dump which isn't an option. You don't want a kernel dump.

I found this

The Complete memory dump option is not available on computers that are running a 32-bit operating system and that have 2 gigabytes (GB) or more of RAM.

Source: https://support.microsoft.com/en-us/help/254649/overview-of-memory-dump-file-options-for-windows

I just checked two Windows 7 Home Premium computers (one 32 bit and one 64 bit).
Both give 3 options: none, small memory dump and kernel memory dump.
On my 32 bit, the small memory dump is 128kb. On the 64 bit it is 256kb.

MS explains why my desktop computer doesn't have a complete memory dump option. Now to figure out why it is also missing on my netbook running a 64 bit version of Windows.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I found directions on how to enable it so it appears in the options.

How do I enable the 'Complete memory dump' option?

If the 'Complete memory dump' option is missing from the drop down menu follow the steps below to enable it.
Warning: The steps below involve editing the Windows registry. Read the registry warning in article 10388 if you are unfamiliar with the registry editor and/or do not have a recent backup.

1. Open the registry editor (Start | Run | Type: regedit.exe | Press return).
2. Expand the left-hand tree and select the following key:
   • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl
3. In the right-hand panel double-click the data value CrashDumpEnabled to edit it
4. Change the value to '1'.
   For more information on the CrashDumpEnabled data value see Microsoft TechNet: CrashDumpEnabled.
5. Click 'OK'.
6. Restart the computer.

The 'Complete memory dump' option is now enabled and can be selected from the System Properties menu

Source: How to configure a computer to capture a complete memory dump - Sophos Community

I'm about to attempt it on my 64 bit netbook.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~
:thumbsup2: Reporting that I now have Complete memory dump as a 4th option in the drop down list.