[Win7SP1 x64] WU Fails on Quality Updates

T

teknikalcrysis

Active member
Joined
Jan 27, 2017
Posts
41
I am having some issues with Windows Updates installing a select few updates while other updates install just fine...

The Specific Updates that refuse to install are:

KB4019265 - May 16, 2017—KB4019265 (Preview of Monthly Rollup)
KB4019264 - May 9, 2017—KB4019264 (Monthly Rollup)
KB3172605 - July 2016 update rollup for Windows 7 SP1 and Windows Server 2008 R2 SP1

and all three Updates are failing with Error Code: 80070005 (I have Kaspersky Installed, but even tried updating with it disabled)

I have researched this error code a bit and followed a few of the solution suggestions provided by microsoft forums... such as running Windows Update Component Registry fix.bat's as well as performing a Full Windows Update reset.bat
tried renaming and rebuilding SoftwareDistribution and it seems that no matter the solution I try, nothing solves my issue with these failing updates
I have tried installing in SafeMode, I have tried using the actual Administrator account as well as my personal account with admin privileges...
I have even ran the Windows Update Diagnostic Tools, its says it fixed things but then still no joy :(

I ran the provided SFCfix tool provided here...
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-05-18 17:33:44.136
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-05-18 17:35:17.170
----------------------EOF-----------------------

There is the summary from that....also I couldn't seem to get the CBS log attached; so I uploaded it to my Dropbox and have provided a link to it - Dropbox - CBS.zip
Hopefully we can find a resolution because I feel at risk for bigger problems in the future if not, thanks for any help you can provide in advance!
 
Re: Windows Update Fails on Quality Updates

BrianDrab said:
Hi and welcome to Sysnative. Sorry for the delay. Are you still in need of assistance?
Click to expand...

Yes I am; Please and Thanks!
Updates listed above still all give same error and fails to complete installation.
 
OK, please start with the following.

SFC Scan


  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
I have tried running SFC a few times before... But I just now ran it again; and it hangs at 21%

Code: 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Jared A. Gosney>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 21% complete.

Windows Resource Protection could not perform the requested operation.

C:\Users\Jared A. Gosney>

Here is the attached CBS.log text file - View attachment CBS.txt
 
Thanks. Please do the following.

Step#1 - ChkDsk Scan
1. Click your Start Orb in the lower left of your computer and type cmd in the search box.
2. Once the cmd program is found, right-click on it with your mouse and select Run as administrator as shown below.
ElevateCommandPrompt.JPG

3. Answer Yes when asked to allow.
4. You should now have a black window open that you can type in to.
5. Please type chkdsk and then press enter.
6. Chkdsk will start to run. Please allow it to finish. You will know it is running when you see text as follows.
Chkdsk.JPG


7. Download ListChkdskResult.exe by SleepyDude and save it on your desktop. If it's already downloaded to your desktop, just skip this step.
8. Right-click this file and select Run as administrator (Allow if prompted)and a text file will open (and also be saved on the desktop as ListChkdskResult.txt).
Please copy the contents of this file and paste into your next post.
 
BrianDrab said:
Thanks. Please do the following.

7. Download ListChkdskResult.exe by SleepyDude and save it on your desktop. If it's already downloaded to your desktop, just skip this step.
8. Right-click this file and select Run as administrator (Allow if prompted)and a text file will open (and also be saved on the desktop as ListChkdskResult.txt).
Please copy the contents of this file and paste into your next post.
Click to expand...

I Ran the chkdsk from cmd...it completed successfully...however I downloaded the referenced executable, kaspersky recognizes it as a virus. but even disabling that and proceeding result in an error on launch of the program.

Here is the output of chkdsk from the cmd window
Code: 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\windows\system32>chkdsk
The type of the file system is NTFS.
Volume label is System.

WARNING!  F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
  736000 file records processed.
File verification completed.
  7142 large file records processed.
  0 bad file records processed.
  2 EA records processed.
  93 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 3)...
  850072 index entries processed.
Index verification completed.
  0 unindexed files scanned.
  0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 3)...
  736000 file SDs/SIDs processed.
Security descriptor verification completed.
  57037 data files processed.
CHKDSK is verifying Usn Journal...
  34628424 USN bytes processed.
Usn Journal verification completed.
Windows has checked the file system and found no problems.

 124930047 KB total disk space.
 110885828 KB in 342423 files.
    239364 KB in 57038 indexes.
         0 KB in bad sectors.
    842123 KB in use by the system.
     65536 KB occupied by the log file.
  12962732 KB available on disk.

      4096 bytes in each allocation unit.
  31232511 total allocation units on disk.
   3240683 allocation units available on disk.
 
Thanks for the info. What you did was perfect. Please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
BrianDrab said:
Thanks for the info. What you did was perfect. Please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Click to expand...

This has been completed

Attached is the request log - View attachment CheckSUR.log
 
Thanks. Please attempt to install only the following update and if it fails, provide me with your c:\windows\logs\cbs\cbs.log
KB4019264
 
Sorry for the delay. Missing the email notification. Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

BrianDrab said:
Sorry for the delay. Missing the email notification. Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Click to expand...


No problem, I got side track a little as well. But I certainly appreciate your help!

I have completed the instructions above, here is the log contents:

Code: 
Fix result of Farbar Recovery Scan Tool (x64) Version: 14-06-2017
Ran by Jared A. Gosney (14-06-2017 11:30:04) Run:1
Running from C:\Users\Jared A. Gosney\Desktop
Loaded Profiles: Jared A. Gosney & Administrator (Available Profiles: Jared A. Gosney & Administrator & Guest)
Boot Mode: Normal
==============================================

fixlist content:
*****************
c:\windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.23796_none_b981b1f69ca34cf2
*****************

c:\windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.23796_none_b981b1f69ca34cf2 => moved successfully

==== End of Fixlog 11:30:04 ====
 
Thanks. Please do the following next.

SFC Scan

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
BrianDrab said:
Thanks. Please do the following next.

SFC Scan

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Click to expand...

Failed @ 21% again

Code: 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Jared A. Gosney> sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 21% complete.

Windows Resource Protection could not perform the requested operation.

Attached is a Dropbox link to requested log - Dropbox - CBS_6-14-2017.txt
 
We are actually getting there. Hang in there. Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

BrianDrab said:
We are actually getting there. Hang in there. Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Click to expand...

This has been completed

Result:
Code: 
Fix result of Farbar Recovery Scan Tool (x64) Version: 14-06-2017
Ran by Jared A. Gosney (14-06-2017 15:44:32) Run:2
Running from C:\Users\Jared A. Gosney\Desktop
Loaded Profiles: Jared A. Gosney & Administrator & Guest (Available Profiles: Jared A. Gosney & Administrator & Guest)
Boot Mode: Normal
==============================================

fixlist content:
*****************
c:\windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e35_6.1.7601.23455_en-us_d51deb7e13e0c28d
*****************

c:\windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e35_6.1.7601.23455_en-us_d51deb7e13e0c28d => moved successfully

==== End of Fixlog 15:44:33 ====
 
Repeat the following.

SFC Scan

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
BrianDrab said:
Repeat the following.

SFC Scan

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Click to expand...


Okay, different result now

Code: 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Jared A. Gosney> sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 21% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log


Here is the requested log - Dropbox - CBS_6-14-2017_2.txt
 
Good. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

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