[SOLVED] [Win7SP1 x64] update error 80073712

F

FrankH

Active member
Joined
Mar 10, 2017
Posts
40
Hello,

I've been unable to successfully update my Win 7, SP1 x64 machine. Most of the updates result in the 0x80073712 error. I've run the gamut of troubleshooters, renamed the software distribution and catroot2 folders and many other threads of advice from various websites. Hopefully this forum can assist.

Here is SFCFix.log contents
%<------------------------------------------------------------

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-03-10 18:59:04.798
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 3
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-03-10 18:59:39.512
----------------------EOF-----------------------

%<---------------------------------------------------------

The CBS.zip file is too big and will be uploaded separately.

Thanks
Frank
 
Hi and welcome to Sysnative. Please start with the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Reran Windows Update -> Showed 10 important updates.
Tried to install -> All failed each with error 80073712.

Regards
 
OK, try to install only one of those updates and let me know what the KB number is of the update. When it fails, please zip up and attach your c:\windows\logs\cbs\cbs.log

Thanks.
 
Tried to install "Update for Windows 7 for x64-based Systems (KB3172605)" today at 2017-03-14 13:45:54.
Zipped CBS.log attached.

Thanks
Frank
 

Attachments

I see the issue.
Code: 
2017-03-14 13:46:08, Error                 CSI    0000006e@2017/3/14:20:46:08.639 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [91]"amd64_microsoft-windows-smb10-minirdr_31bf3856ad364e35_6.1.7601.17647_none_e6ad23f86223d4c5"[gle=0x80004005]

Please do the following.

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste dafc4385d7c..2ff1b170ffd_31bf3856ad364e35_6.1.7601.17647_74786482445ab071into the Search box and click the Search Registry button.
Search.JPG


8. When the scan is complete a notepad window will open with the results. Please copy and paste the contents in your next reply. If for some reason notepad doesn't open the file should be
saved on your desktop named Search.txt.
9. You may close any remaining open windows now.
 
REsults of FRST scan:

Farbar Recovery Scan Tool (x64) Version: 14-03-2017
Ran by Frank (14-03-2017 14:33:48)
Running from C:\Users\Frank\Downloads\Utilities\System
Boot Mode: Normal


================== Search Registry: "dafc4385d7c..2ff1b170ffd_31bf3856ad364e35_6.1.7601.17647_74786482445ab071" ===========




====== End of Search ======
 
Thanks. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

Done.

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-03-14 15:10:04.759
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Program Files (x86)\Apps - Utilities\System\SCFix\SFCScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\685f4e42dd01a27a219bd595af4248de95bd70fe031d8a1c98c31384c0153a5c.


Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-smb10-minirdr_31bf3856ad364e35_6.1.7601.17647_none_e6ad23f86223d4c5.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\dafc4385d7c..2ff1b170ffd_31bf3856ad364e35_6.1.7601.17647_74786482445ab071.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\685f4e42dd01a27a219bd595af4248de95bd70fe031d8a1c98c31384c0153a5c.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-smb10-minirdr_31bf3856ad364e35_6.1.7601.17647_none_e6ad23f86223d4c5.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\dafc4385d7c..2ff1b170ffd_31bf3856ad364e35_6.1.7601.17647_74786482445ab071.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\685f4e42dd01a27a219bd595af4248de95bd70fe031d8a1c98c31384c0153a5c.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 5 datablocks.
Finish time: 2017-03-14 15:10:05.929
Script hash: 5p0bZ6LpFWrMZr0ZVDS//EY0H52O2aOr41Z4tyoBwvY=
----------------------EOF-----------------------
 
Try to install "Update for Windows 7 for x64-based Systems (KB3172605)" again and if it fails please provide me the CBS.log
 
Applying same update fails with same error. The zipped CBS.log file seems to be too large to attach ( 8mb ).
I note the following error at the end of the file.
%<---------------------------------------------------------

2017-03-14 15:34:52, Info CSI 8
Stage (1): flags: 8 app: [Microsoft-Windows-WinSetupUI, Version = 6.1.7601.23453, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0xba11078
Stage (1): flags: 8 app: [Microsoft-Windows-WindowsUpdateClient-UI, Version = 7.6.7601.23453, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0xba112b8
Stage (1): flags: 8 app: [Microsoft-Windows-WindowsUpdate-Adm, Version = 7.6.7601.23453, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0xba114f8
Stage (1): flags: 8 app: [Microsoft-Windows-WindowsUpdateClient-Aux, Version = 7.6.7601.23453, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0xba11738
Stage (1): flags: 8 app: [Microsoft-Windows-WindowsUpdateClient-Aux, Version = 7.6.7601.23453, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0xba11978
Stage (1): flags: 8 app: [Microsoft-Windows-WindowsUpdateClient-InternalUpgrade, Version = 7.6.7601.23453, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0xba11bb8
Stage (1): flags: 8 app: [Microsoft-Windows-WindowsUpdateClient-Core, Version = 7.6.7601.23453, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
2017-03-14 15:34:52, Info CSI neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0xba11df8
2017-03-14 15:34:53, Error CSI 000002d8@2017/3/14:22:34:53.928 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
MissingWinningComponentKey on resource [91]"amd64_microsoft-windows-smb10-minirdr_31bf3856ad364e35_6.1.7601.17647_none_e6ad23f86223d4c5"[gle=0x80004005]
2017-03-14 15:34:54, Error CSI 000002d9 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4428250# from CCSDirectTransaction::OperateEnding at index 40 (0x0000000000000028) of 116 (0x0000000000000074) operations, disposition 0[gle=0xd015001a]
2017-03-14 15:34:54, Error CSI 000002da (F) HRESULT_FROM_WIN32(14098) #4348239# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x19c6020, mp = @0x19c6820, disp = 0)[gle=0x80073712]
2017-03-14 15:34:54, Info CBS Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2017-03-14 15:34:54, Error CBS Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2017-03-14 15:34:54, Info CSI 000002db@2017/3/14:22:34:54.052 CSI Transaction @0xa516980 destroyed
2017-03-14 15:34:54, Info CBS Perf: Resolve chain complete.
2017-03-14 15:34:54, Info CBS Failed to resolve execution chain. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2017-03-14 15:34:54, Error CBS Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]


%<---------------------------------------------------------
File is upoaded to:

Dropbox - CBS.zip
 
One more thing to fix. Please do the following.

Disable Windows Update
 1. Click your Start button and type cmd.exe into the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Click Continue if prompted with the User Account Control dialog.
3. Copy/Paste the following into the command-prompt window and hit enter. Note: You will have to right-click your mouse in the command-prompt window and select paste. You can't use the keyboard shortcuts.
reg query "HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex" > 1 && notepad 1

4. Notepad should open with some information. Please copy and paste that information into your next reply.
 
Command window:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


C:\Windows\system32>reg query "HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Version
edIndex" > 1 && notepad 1
ERROR: The system was unable to find the specified registry key or value.


C:\Windows\system32>
 
Oops. In the command-prompt window, first copy/paste the following and hit enter. Then repeat the previous step.
reg load HKLM\COMPONENTS c:\windows\system32\config\COMPONENTS
 
Turned Windows Features back on to load hive and ran cmd prompt again
Contents from notepad:



HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.18766 (win7sp1_gdr.150217-1551)
 
ran reg load command first. Same result:



HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.18766 (win7sp1_gdr.150217-1551)
 
Excellent. Now copy/paste the following into the command prompt and post results.

Code: 
[COLOR=#0000ff]reg query "HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.18766 (win7sp1_gdr.150217-1551)\ComponentFamilies\amd64_microsoft-windows-smb10-minirdr_31bf3856ad364e35_6.1.7601.17647_none_e6ad23f86223d4c5" > 1 && notepad 1[/COLOR]
 
Cut from cmd box:

C:\Windows\system32>reg query "HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Version
edIndex\6.1.7601.18766 (win7sp1_gdr.150217-1551)\ComponentFamilies\amd64_microso
ft-windows-smb10-minirdr_31bf3856ad364e35_6.1.7601.17647_none_e6ad23f86223d4c5"
> 1 && notepad 1
ERROR: The system was unable to find the specified registry key or value.


C:\Windows\system32>reg load HKLM\COMPONENTS c:\windows\system32\config\COMPONEN
TS
The operation completed successfully.


C:\Windows\system32>reg query "HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Version
edIndex\6.1.7601.18766 (win7sp1_gdr.150217-1551)\ComponentFamilies\amd64_microso
ft-windows-smb10-minirdr_31bf3856ad364e35_6.1.7601.17647_none_e6ad23f86223d4c5"
> 1 && notepad 1
ERROR: The system was unable to find the specified registry key or value.


C:\Windows\system32>
 
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