Win7SP1-64 SURT/Update Error

cabloco

cabloco

Member
Joined
Jun 9, 2020
Posts
5
Hello,

I´m getting an error code 80080005 when try Windows Update.
CheckSUR (KB947821-v34) showing some missing cat files from KB3123862, KB3173040, KB3173040 and Registry with KB3140410, KB3160005, KB3035583
I tried to find these files, unsuccessfully.
SFCFix analysis:
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 31
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

My application log show this error:
Faulting application name: TrustedInstaller.exe, version: 6.1.7601.17514, time stamp: 0x4ce7989b
Faulting module name: ntdll.dll, version: 6.1.7601.23677, time stamp: 0x589c99e1
Exception code: 0xc0000005
Fault offset: 0x000000000002e5da
Faulting process id: 0x19a0
Faulting application start time: 0x01d63e65cc1e69ba
Faulting application path: C:\Windows\servicing\TrustedInstaller.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 0e2eace1-aa59-11ea-83db-001ec9206cf0

My CBS log zipped:
CBS.zip


Any help is welcome.

Thank you
 
Hello and welcome,

Follow the instructions below please.

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
 

Attachments

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-06-12 17:11:19.185
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Administrator.TUCSON\Downloads\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\servicing\packages
Successfully took permissions for file or folder C:\Windows\servicing\packages\Package_113_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully took permissions for file or folder C:\Windows\servicing\packages\Package_114_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully took permissions for file or folder C:\Windows\servicing\packages\Package_115_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully took permissions for file or folder C:\Windows\servicing\packages\Package_116_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully took permissions for file or folder C:\Windows\servicing\packages\Package_40_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully took permissions for file or folder C:\Windows\servicing\packages\Package_41_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully took permissions for file or folder C:\Windows\servicing\packages\Package_42_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully took permissions for file or folder C:\Windows\servicing\packages\Package_78_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully took permissions for file or folder C:\Windows\servicing\packages\Package_for_KB3123862_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully took permissions for file or folder C:\Windows\servicing\packages\Package_for_KB3123862_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
Successfully took permissions for file or folder C:\Windows\servicing\packages\Package_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully took permissions for file or folder C:\Windows\servicing\packages\Package_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.2.mum

Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_113_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\servicing\packages\Package_113_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_113_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\servicing\packages\Package_113_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_114_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\servicing\packages\Package_114_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_114_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\servicing\packages\Package_114_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_115_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\servicing\packages\Package_115_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_115_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\servicing\packages\Package_115_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_116_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\servicing\packages\Package_116_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_116_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\servicing\packages\Package_116_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_40_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\servicing\packages\Package_40_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_40_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\servicing\packages\Package_40_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_41_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\servicing\packages\Package_41_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_41_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\servicing\packages\Package_41_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_42_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\servicing\packages\Package_42_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_42_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\servicing\packages\Package_42_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_78_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\servicing\packages\Package_78_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_78_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\servicing\packages\Package_78_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_for_KB3123862_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\servicing\packages\Package_for_KB3123862_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_for_KB3123862_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\servicing\packages\Package_for_KB3123862_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_for_KB3123862_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat to C:\Windows\servicing\packages\Package_for_KB3123862_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_for_KB3123862_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum to C:\Windows\servicing\packages\Package_for_KB3123862_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\servicing\packages\Package_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\servicing\packages\Package_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.2.cat to C:\Windows\servicing\packages\Package_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.2.cat.
Successfully copied file C:\Users\Administrator.TUCSON\AppData\Local\niemiro\Archive\packages\Package_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.2.mum to C:\Windows\servicing\packages\Package_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.2.mum.

Successfully restored ownership for C:\Windows\servicing\packages
Successfully restored permissions on C:\Windows\servicing\packages
Successfully restored ownership for C:\Windows\servicing\packages\Package_113_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored permissions on C:\Windows\servicing\packages\Package_113_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored ownership for C:\Windows\servicing\packages\Package_114_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored permissions on C:\Windows\servicing\packages\Package_114_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored ownership for C:\Windows\servicing\packages\Package_115_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored permissions on C:\Windows\servicing\packages\Package_115_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored ownership for C:\Windows\servicing\packages\Package_116_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored permissions on C:\Windows\servicing\packages\Package_116_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored ownership for C:\Windows\servicing\packages\Package_40_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored permissions on C:\Windows\servicing\packages\Package_40_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored ownership for C:\Windows\servicing\packages\Package_41_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored permissions on C:\Windows\servicing\packages\Package_41_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored ownership for C:\Windows\servicing\packages\Package_42_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored permissions on C:\Windows\servicing\packages\Package_42_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored ownership for C:\Windows\servicing\packages\Package_78_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored permissions on C:\Windows\servicing\packages\Package_78_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored ownership for C:\Windows\servicing\packages\Package_for_KB3123862_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored permissions on C:\Windows\servicing\packages\Package_for_KB3123862_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored ownership for C:\Windows\servicing\packages\Package_for_KB3123862_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
Successfully restored permissions on C:\Windows\servicing\packages\Package_for_KB3123862_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
Successfully restored ownership for C:\Windows\servicing\packages\Package_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored permissions on C:\Windows\servicing\packages\Package_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.1.mum
Successfully restored ownership for C:\Windows\servicing\packages\Package_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.2.mum
Successfully restored permissions on C:\Windows\servicing\packages\Package_for_KB3123862~31bf3856ad364e35~amd64~~6.1.1.2.mum
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 13 datablocks.
Finish time: 2020-06-12 17:11:25.675
Script hash: qdAre4X6uO5Sj5w558M0jqlxSWQMWUiyjFgLLzFhM/k=
----------------------EOF-----------------------
 
Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:3173040
  4. Let me know if it says it was successful or if there are any errors.
 
Hi PeterJ
The uninstallation return:

Installer encountered an error: 0x8000ffff
Catastrophic Failure

Thank you
 
FRST Registry Search
  1. Click the Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  5. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
  6. Right-click on the file FRST64.exe and choose Run as administrator.
  7. Copy and paste KB3173040 into the Search box and click the Search Registry button.
  8. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  9. You may close any remaining open windows now.
 
Hi PeterJ
Attached the file.
When I open the Windows features on or off, its show only a blank screen.
thank you
 

Attachments

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.
 

Attachments

FRST File Search
  1. Right-click on the file FRST64.exe and choose Run as administrator.
  2. Copy and paste *KB3123862~31bf3856ad364e35~amd64~~6.1.1.2* into the Search box and click the Search Files button.
  3. When the scan is complete, a message will display that 'Search.txt' is saved in the same folder FRST was started from. Notepad will open this file also.
  4. Close Notepad and attach the file 'Search.txt' to your next reply.
 
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