Thanks. I need to collect some more info.
Retrieve System Information
1.
Download Speccy to your
desktop. The setup file will be named spsetup126.exe or something similar.
2.
Double-click on this file and
install it.
Note: Please ensure that you uncheck any
foistware that may be presented during the install (i.e. Chrome Browser install).
3. When the program opens it will retrieve some information regarding your system.
4. Once it's done, select the
File menu and choose
Publish snapshot. Answer
Yes to the confirmation message.
5. On the next screen that comes up, choose the
Copy to Clipboard button and
paste this link in your next reply.