[Win7HomePre] SP1 fails with 0x80070490 as KB2507938 is not fully present

jeroenp · Jul 9, 2017

Basically I'm looking to fix the steps 24 and 25:

24: CBS.log first 0x80070490 entry is still Failed to resolve package 'Package_2_for_KB2507938~31bf3856ad364e35~amd64~~6.1.1.4' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
25: Performed wusa /uninstall /KB:2507938 -> failed indicating De update KB2507938 is niet op deze computer geïnstalleerd. ("The update KB2507938 is not installed on this computer.")

I've included the outcome of the below actions as attachments in this gist: Windows 7 Home Premium SP1 update throwing 8E5E03FB and later 80070490 * GitHub

Followed [WayBack] Windows Update Forum Posting Instructions and a few extra steps from [SOLVED] [Win7] Error Code 80070490 to KB3126587 so came up with this:
1. To get into a relatively clean CBS log: Reboot, then install Windows 7 SP1 download -> failure
2. Run CheckSUR KB947821
3. On the administrative console, run
  - SFC /SCANNOW
  - SFCFix
  - FRST64
    the latter with search argument KB2507938
Attached files from:
1. %SystemRoot%\Logs\CBS:
  - CBS.log
  - CbsPersist_20170709180806.cab
    - This is the log file during SP1 update
  - CheckSUR.log
  - CheckSUR.persist.log
2. %SystemRoot%\Logs\SFCFix:
3. %SystemRoot%\Logs\FRST64:
  - Addition.txt
  - FRST.txt

Full steps that I've tried so far (so you can see what failed and succeeded):

A while ago one of our machines threw an error 8E5E03FB while installing SP1 (KB976932) on Window 7 Home Premium.
This is what I used to recover from that (note that failed alone means it failed with the previous error code):

Performed chkdsk %SystemDrive% /F, rebooted, waited for any issues to get fixed (none were)
Disabled Avast anti virus, then update -> failed
Reboot, then update -> failed
Reboot in safe mode, then update -> failed
On an Administrative command prompt, run sfc /scannow
Reboot, then update -> failed
Downloaded [WayBack] Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center **
Reboot, then install download -> failure
Looked at %SystemRoot%\Logs\CBS\CBS.log and found this entry:
- CBS Failed call to CryptCATAdminAddCatalog. [HRESULT = 0x8e5e03fb - JET_errPageNotInitialized
Searched for that combination
Via [WayBack] Error code 8E5E03FB for Windows 7 updates - Microsoft Community, went for https://aka.ms/diag_wu to [WayBack] https://download.microsoft.com/down...-4235-9CDD-7FC9DD848BBB/WindowsUpdate.diagcab
Ran the diagnostics which fixed many problems, but left alone a 0x80070057.
Rebooted, then installed the SP1 download -> failed.
Via[WayBack] SP1 installation failure, Code 0x8e5e03fb, performed the steps in [WayBack] How do I reset Windows Update components?.
Rebooted, then installed the SP1 download -> failed, but for a new reason: 0x80070490.
Rebooted, then used on-line Windows update to install SP1 -> failed, but for again a new reason: Code B7. This was in the CBS.Log: Store corruption detected in function CCSDirectTransaaction::ShouldKeepAliveFromInstallmap on resource amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_56aba0211ca246c2.
Uninstalled Avast.
Installed CheckSUR (KB947821:[WayBack] Download System Update Readiness Tool for Windows 7 (KB947821) [October 2014] from Official Microsoft Download Center)
Rebooted, then used on-line Windows update to install SP1 -> failed, but for a new reason: 0x80070490. This was in the CBS.Log: Failed to resolve package 'Package_2_for_KB2507938~31bf3856ad364e35~amd64~~6.1.1.4' [HRESULT = 0x80070490 - ERROR_NOT_FOUND].
Searching for that error, I found [WayBack] [Win7HomePremium] Unable to install Service Pack 1 - Page 2 which got me to [WayBack] Download SFCFix - MajorGeeks, then run these in an administrative command prompt:
SFC /SCANNOW
SFCFix
The latter reported no errors, so I did some more searching and bumped into [WayBack] Installation Failures / CBS Store corruptions: Uncommon issues and troubleshooting – Microsoft GTSC Romania – Enterprise Platforms Support.
It lead me to uninstall the package encompassing 'Package_2_for_KB2507938~31bf3856ad364e35~amd64~~6.1.1.4': dism /online /remove-package /packagenameackage_2_for_KB2507938~31bf3856ad364e35~amd64~~6.1.1.4
Rebooted, then used on-line Windows update to install SP1 -> failed
CBS.log first 0x80070490 entry is still Failed to resolve package 'Package_2_for_KB2507938~31bf3856ad364e35~amd64~~6.1.1.4' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
Performed wusa /uninstall /KB:2507938 -> failed indicating De update KB2507938 is niet op deze computer geïnstalleerd. ("The update KB2507938 is not installed on this computer.")
That resulted into one Google Search hit: [WayBack] [SOLVED] [Win7] Error Code 80070490 to KB3126587, so downloaded [WayBack] Download Security Update for Windows 7 (KB2507938) from Official Microsoft Download Center
Manually installed the downloaded KB2507938 -> failed with De update geldt niet voor uw computer. ("The update is not applicable to your computer")
Followed [WayBack] Windows Update Forum Posting Instructions and a few extra steps from [SOLVED] [Win7] Error Code 80070490 to KB3126587 so came up with this:
1. To get into a relatively clean CBS log: Reboot, then install download -> failure
2. Run CheckSUR KB947821
3. On the administrative console, run
  - SFC /SCANNOW
  - SFCFix
  - FRST64
    the latter with search argument KB2507938
Attached files from:
1. %SystemRoot%\Logs\CBS:
  - CBS.log
  - CbsPersist_20170709180806.cab
    - This is the log file during SP1 update
  - CheckSUR.log
  - CheckSUR.persist.log
2. %SystemRoot%\Logs\SFCFix:
3. %SystemRoot%\Logs\FRST64:
  - Addition.txt
  - FRST.txt

BrianDrab · Jul 27, 2017

Re: [Win7HomePremium] SP1 fails with 0x80070490 as KB2507938 is not fully present

Hi and welcome to Sysnative. Sorry for the delay. Are you still in need of assistance?

[Win7HomePre] SP1 fails with 0x80070490 as KB2507938 is not fully present

jeroenp

New member

BrianDrab

Emeritus