Win7 x86 fails to install KB4480970, KB4461601, and KB4022162

[rocksalt]

Hello,


I have a Win7 x86 system that is suddenly failing to install 3 particular updates.
The first update that is failing to install is the 2019-01 Quality Rollup KB4480970. This fails with error code 80004005.


The other two updates are for Office 2016 (my apologies if MS Office updates are not addressed here).
KB4461601, and KB4022162 both fail with the error code 80070643.


SURT is installed.

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-02-02 17:48:05.510
Microsoft Windows 7 Service Pack 1 - x86
Not using a script file.


AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-02-02 17:48:56.993
----------------------EOF-----------------------

CBS folder is attached.


Any help is greatly appreciated.


Thanks!

 

[PeterJ]

Hello and welcome,

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt.
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, then press enter.
wusa /uninstall /KB:4284826

4. Let me know if it says it was successful or if there are any errors.

 

[rocksalt]

Hi PeterJ.
Thanks for the response.

Since posting yesterday, I went through some other posts on here that were similar to mine, and I have made a bit of progress.
I think I am on the right track, but I am stuck with a "SearchReg.txt" that somehow needs to become a "fixlist.txt".

So, to answer your question.
"wusa /uninstall /KB:4284826" returns the error "Installer encountered an error:0x80004005. Unspecified error"

I downloaded the KB4284826 MSU from the Microsoft Update Catalog and expanded it to c:\temp.
First I tried re-installing with DISM. This completed to 100%, but the update still failed to install after restarting.

Next I tried uninstalling with DISM. This failed.

[COLOR=#212121][FONT=Calibri]2019-02-02 17:57:26, Error                 CBS    Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X600011db15df0, component: x86_microsoft-windows-u..rsalcrt-apifwd-win7_31bf3856ad364e35_6.1.7601.24048_none_4e36437f85c273ed, owner: Package_801_for_KB4284826~31bf3856ad364e35~x86~~6.1.1.4.4284826-2442_neutral_LDR [HRESULT = 0x80004005 - E_FAIL][/FONT][/COLOR]

Next I opened my "Windows Features" dialog, and then ran FRST (as an administrator) and did a registry search for "KB4284826"

Attached you will find my latest zip of my CBS folder, and SearchReg.txt.

Thanks for your help!

 

[PeterJ]

I need to have a look at the COMPONENTS hive.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

---

Option#2 (only if you are unable to follow the previous instructions)

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
• Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
• Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply.
• You can close any open windows you have as well as the RegBak program now.

 

[rocksalt]

Components Hive.

Thanks again.

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.


Step 2:
Check Windows Update again and report the result.
If it fails, run sfc /scannow again and attach the zipped cbs.log to your next reply.

 

[rocksalt]

After running the fxlist.txt, KB4480970 installed successfully.

Attached is my Fixlog.

Thanks!

 

[PeterJ]

Great. Do you still have issues with update KB4461601 and KB4022162 ?