[SOLVED] [Win7 x86] avast surt errors

re: Windows 7 x86bit avast surt errors

tried the method in the article but failed .
Managed to sort the problem by running surt and running regedit at the same time and deleting listed entries in checksur log
 

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re: Windows 7 x86bit avast surt errors

I dont know if that was the correct method to cure the problem but it has seemed to work
Thanks
 
re: Windows 7 x86bit avast surt errors

It looks like it did work, yes. Was there anything else you needed help with, Windows Update related?
 
re: Windows 7 x86bit avast surt errors

Only problem I currently have is main computer will not install kb3185278 all the others will install fine any ideas?
Regards
Ralph
 
re: Windows 7 x86bit avast surt errors

Alright let's run SFC first and see what it can tells us before trying to install the update again.

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System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
re: Windows 7 x86bit avast surt errors

Ran sfc /scannow zipped log attached as requested
Regards
Ralph
 

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re: Windows 7 x86bit avast surt errors

Just for interest error from update is 80073712
Regards
 
re: Windows 7 x86bit avast surt errors

I don't see traces of a SFC scan in that log, can you run it again and upload it straight after completion?
 
re: Windows 7 x86bit avast surt errors

Re ran sfc /scannow log attached
 

Attachments

re: Windows 7 x86bit avast surt errors

SFC didn't return any sign of corruption. Try to install your update again. If it fails, upload the two logs below for me to review.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
 
re: Windows 7 x86bit avast surt errors

Alright follow the instructions below please.

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Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
    Code: 
    wusa /uninstall /KB:3175024
  • Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;
 
re: Windows 7 x86bit avast surt errors

Now try to install your update again and if it fails, upload the CBS.log and WindowsUpdate.log for me once more please.
 
re: Windows 7 x86bit avast surt errors

Which update are you trying to install?
 
re: Windows 7 x86bit avast surt errors

kb3185278 I know its optional but is the rollup for the month
 
re: Windows 7 x86bit avast surt errors

Can I reinstall kb 3175024 ? still cannot install KB3185278
 
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