Win7 x64, unresolved SFC Errors, BSOD 221 after Overclock

N

Natulo

Member
Joined
Oct 11, 2016
Posts
10
Hello everyone,

a few days ago, I tried to overclock my CPU a little bit, minor FSB increase of <50MHz with mostly stock voltages, nothing too fancy.
Anyways, I ran into a BSOD:
"C0000221 Unknown Hard Error
....\ntdll.dll"

This only appreared during the OC attempt. If I go back to stock settings again, everything is fine.

Anyways, I want to make sure that this is purely caused due to bad OC settings and that's why I wanted to see if everything else is alright.

OS is Windows 7 Professional N x64 bit.

I let a "sfc /scannow" run and it stopped after 29% and created a CBS.log.

The converted Log can be read in the sfcdetails.txt below.

It shows one file that couldn't be fixed:
Read More:


Then I extracted the "CtrlAltDel.adml" from the Win7 Prof. N x64 Iso and copied/replaced it in "C:\Windows\PolicyDefinitions\de-DE".
Let the check run once again, but the error remained.

Then I stumbled across this forum and tried the sfcfix.exe.
The result is in the "SFCFix.txt" below.

Started another sfc /scannow run and this time it got to 38%.
The result can be seen in the same "sfcdetails.txt" below, the last two entries.

In addition to the errors above, now there are even more:
Read More:

I reinstalled the "System Update Readiness Tool" and here are the two Checksur Files:
(See attachments)

I hope I provided all the information you need, would be nice if somebody could take a look at this. If anything is missing, just tell me and I will try to provide the information.


Thank you very much. :)
 

Attachments

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip
 
Good evening zcomputerwiz and thank you for your help.

Here is the content of the SFCFix.txt.
Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-10-17 22:16:54.652
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Natulo\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-s..ator-base.resources_31bf3856ad364e35_6.1.7600.16385_de-de_4b10aa36e79481ee
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-mlang.resources_31bf3856ad364e35_6.1.7600.16385_sl-si_c985d2947338b739\mlang.dll.mui
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\atmfd.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\atmlib.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\dciman32.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\fontsub.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\lpk.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-gameexplorer.resources_31bf3856ad364e35_6.1.7600.16385_de-de_c1a9704a99ddb9a6
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-gameexplorer.resources_31bf3856ad364e35_6.1.7600.16385_de-de_c1a9704a99ddb9a6\WgxInstalledGame.mfl

Successfully copied file C:\Users\Natulo\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-s..ator-base.resources_31bf3856ad364e35_6.1.7600.16385_de-de_4b10aa36e79481ee\wsqmcons.exe.mui to C:\Windows\WinSxS\amd64_microsoft-windows-s..ator-base.resources_31bf3856ad364e35_6.1.7600.16385_de-de_4b10aa36e79481ee\wsqmcons.exe.mui.
Successfully copied file C:\Users\Natulo\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-mlang.resources_31bf3856ad364e35_6.1.7600.16385_sl-si_c985d2947338b739\mlang.dll.mui to C:\Windows\WinSxS\amd64_microsoft-windows-mlang.resources_31bf3856ad364e35_6.1.7600.16385_sl-si_c985d2947338b739\mlang.dll.mui.
Successfully copied file C:\Users\Natulo\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\atmfd.dll to C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\atmfd.dll.
Successfully copied file C:\Users\Natulo\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\atmlib.dll to C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\atmlib.dll.
Successfully copied file C:\Users\Natulo\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\dciman32.dll to C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\dciman32.dll.
Successfully copied file C:\Users\Natulo\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\fontsub.dll to C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\fontsub.dll.
Successfully copied file C:\Users\Natulo\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\lpk.dll to C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\lpk.dll.
Successfully copied file C:\Users\Natulo\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-gameexplorer.resources_31bf3856ad364e35_6.1.7600.16385_de-de_c1a9704a99ddb9a6\gameux.dll.mui to C:\Windows\WinSxS\amd64_microsoft-windows-gameexplorer.resources_31bf3856ad364e35_6.1.7600.16385_de-de_c1a9704a99ddb9a6\gameux.dll.mui.
Successfully copied file C:\Users\Natulo\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-gameexplorer.resources_31bf3856ad364e35_6.1.7600.16385_de-de_c1a9704a99ddb9a6\WgxInstalledGame.mfl to C:\Windows\WinSxS\amd64_microsoft-windows-gameexplorer.resources_31bf3856ad364e35_6.1.7600.16385_de-de_c1a9704a99ddb9a6\WgxInstalledGame.mfl.

Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-s..ator-base.resources_31bf3856ad364e35_6.1.7600.16385_de-de_4b10aa36e79481ee
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-s..ator-base.resources_31bf3856ad364e35_6.1.7600.16385_de-de_4b10aa36e79481ee
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-mlang.resources_31bf3856ad364e35_6.1.7600.16385_sl-si_c985d2947338b739\mlang.dll.mui
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-mlang.resources_31bf3856ad364e35_6.1.7600.16385_sl-si_c985d2947338b739\mlang.dll.mui
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\atmfd.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\atmfd.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\atmlib.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\atmlib.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\dciman32.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\dciman32.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\fontsub.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\fontsub.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\lpk.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.23453_none_0856495c8a6516b8\lpk.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-gameexplorer.resources_31bf3856ad364e35_6.1.7600.16385_de-de_c1a9704a99ddb9a6
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-gameexplorer.resources_31bf3856ad364e35_6.1.7600.16385_de-de_c1a9704a99ddb9a6
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-gameexplorer.resources_31bf3856ad364e35_6.1.7600.16385_de-de_c1a9704a99ddb9a6\WgxInstalledGame.mfl
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-gameexplorer.resources_31bf3856ad364e35_6.1.7600.16385_de-de_c1a9704a99ddb9a6\WgxInstalledGame.mfl
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 10 datablocks.
Finish time: 2016-10-17 22:16:55.682
Script hash: FbOe69vE3jGuhHPMuE41IAe3f7hk8Ebn5biIniLmzTs=
----------------------EOF-----------------------
 
Export Component Based Servicing

  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\
  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  7. Right Click on the ComponentBasedServicing file on your Desktop and choose Send To -> Compressed (Zipped) Folder.

Once done please upload ComponentBasedServicing.zip via DropBox OneDrive or SendSpace
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

Once SFCFix has finished, run the System Update Readiness Tool again.
When it has completed, attach C:\Windows\Logs\CBS\CBS.log with your reply.
 
Code: 
2016-10-18 22:12:21, Error                 CSI    0000000d (F) STATUS_OBJECT_NAME_NOT_FOUND #5835940# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|KEY_WOW64_64KEY), oa = @0xcdcaf0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[157]"\Registry\Machine\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-infdefaultinstall_31bf3856ad364e35[gle=0xd0000034]

Export registry as hive

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file SideBySide (with no file extension) and save it to your Desktop.
  7. Right click on the SideBySide file and choose Send To -> Compressed (zipped) Folder.
  8. Attach the zip with your reply.
 
Looks like that key is corrupted. I'd like to take a look at the hive to make sure there aren't other corrupt keys and do a test fix, then we can schedule to do the real fix and replacement later.

Export SOFTWARE Hive

Please download RegBak (by AceLogix Software) from the link below and save it to your Desktop.
  • Right-click on regbak.zip then select Extract all... and extract the files to your Desktop
    For 32-bit (x86) editions of Windows, double-click on regbak.exe
    For 64-bit (x64) editions of Windows, double-click on regbak64.exe​

    If you are unsure whether you have x86 or x64 Windows, see here
  • Without changing any options, click Next. RegBak will now backup all of your registry hives.
  • Navigate to C:\Windows\RegBak\{Date}\ and copy the SOFTWARE file (it has no extension) to your Desktop
  • Right click on the SOFTWARE file on your Desktop and choose Send To -> Compressed (zipped) Folder.
  • Upload this zip file for me to analyse:
    Microsoft Onedrive
    Dropbox
    SendSpace (or any other file-sharing site of your preference)​

When you have uploaded the zip, send me a private message here: Send zcomputerwiz a PM with a link to the uploaded file.

DO NOT POST THE LINK IN THIS PUBLIC FORUM! The software hive contains sensitive information such as software license keys!
 
Ok, I'm ready to do the fix. I'll be available until 4PM CST (GMT -5).

Please get a fresh copy of the Software hive, then I'll make the edit and return it to you with instructions for making the replacement.

Export SOFTWARE Hive

Please download RegBak (by AceLogix Software) from the link below and save it to your Desktop.
  • Right-click on regbak.zip then select Extract all... and extract the files to your Desktop
    For 32-bit (x86) editions of Windows, double-click on regbak.exe
    For 64-bit (x64) editions of Windows, double-click on regbak64.exe​

    If you are unsure whether you have x86 or x64 Windows, see here
  • Without changing any options, click Next. RegBak will now backup all of your registry hives.
  • Navigate to C:\Windows\RegBak\{Date}\ and copy the SOFTWARE file (it has no extension) to your Desktop
  • Right click on the SOFTWARE file on your Desktop and choose Send To -> Compressed (zipped) Folder.
  • Upload this zip file for me to analyse:
    Microsoft Onedrive
    Dropbox
    SendSpace (or any other file-sharing site of your preference)​

When you have uploaded the zip, send me a private message here: Send zcomputerwiz a PM with a link to the uploaded file.

DO NOT POST THE LINK IN THIS PUBLIC FORUM! The software hive contains sensitive information such as software license keys!
 
Ok, try starting Windows in Safe Mode and repeat only Step 13 (open regbak and restore the backup) since the rest has already been done.
 
Glad to hear it :)

Let's check it out with SFC.

SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.
 
Something isn't working with the zip file.

Please try running SFC again, then upload the log when it completes.
 
Code: 
2016-10-25 14:33:47, Info                  CSI    0000036b [SR] Beginning Verify and Repair transaction
2016-10-25 14:33:47, Info                  CSI    0000036c [SR] Cannot repair member file [l:30{15}]"CtrlAltDel.adml" of Microsoft-Windows-CtrlAltDel-Adm.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"de-DE", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2016-10-25 14:33:47, Info                  CSI    0000036d [SR] Cannot repair member file [l:20{10}]"mblctr.exe" of Microsoft-Windows-MobilePC-MobilityCenter, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2016-10-25 14:33:47, Info                  CSI    0000036e [SR] Cannot repair member file [l:20{10}]"mblctr.mof" of Microsoft-Windows-MobilePC-MobilityCenter, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2016-10-25 14:33:47, Info                  CSI    0000036f [SR] Cannot repair member file [l:72{36}]"MobilePCMobilityCenter-ppdlic.xrm-ms" of Microsoft-Windows-MobilePC-MobilityCenter, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2016-10-25 14:33:47, Info                  CSI    00000370 [SR] Cannot repair member file [l:20{10}]"mblctr.exe" of Microsoft-Windows-MobilePC-MobilityCenter, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2016-10-25 14:33:47, Info                  CSI    00000371 [SR] This component was referenced by [l:212{106}]"Microsoft-Windows-MobilePC-Client-Basic-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.MobilePCClientBasic"
2016-10-25 14:33:47, Info                  CSI    00000372 [SR] Cannot repair member file [l:20{10}]"mblctr.mof" of Microsoft-Windows-MobilePC-MobilityCenter, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2016-10-25 14:33:47, Info                  CSI    00000373 [SR] This component was referenced by [l:212{106}]"Microsoft-Windows-MobilePC-Client-Basic-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.MobilePCClientBasic"
2016-10-25 14:33:47, Info                  CSI    00000374 [SR] Cannot repair member file [l:72{36}]"MobilePCMobilityCenter-ppdlic.xrm-ms" of Microsoft-Windows-MobilePC-MobilityCenter, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2016-10-25 14:33:47, Info                  CSI    00000375 [SR] This component was referenced by [l:212{106}]"Microsoft-Windows-MobilePC-Client-Basic-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.MobilePCClientBasic"
2016-10-25 14:33:47, Info                  CSI    00000376 [SR] Cannot repair member file [l:30{15}]"CtrlAltDel.adml" of Microsoft-Windows-CtrlAltDel-Adm.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"de-DE", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2016-10-25 14:33:47, Info                  CSI    00000377 [SR] This component was referenced by [l:302{151}]"Microsoft-Windows-GroupPolicy-ClientTools-Package~31bf3856ad364e35~amd64~de-DE~6.1.7601.17514.Microsoft-Windows-GroupPolicy-ClientTools-AdmFiles-Update"
2016-10-25 14:33:47, Info                  CSI    00000378 Repair results created:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.
 
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