[SOLVED] Win7 x64 unable to perform backup with other random issues including BSOD and game screen freeze/display disconnect

[jhine5588]

Hello,


This is a post requested by zbook from this thread for help with SURT and Win update troubleshooting.

This is my 3rd post in this forum. The first round of issues was discovered on a faulty motherboard, although the person who sold it to me has since tested it and says there are no issues with it.



Jeremy

 

[PeterJ]

Hello,

Retrieve Software Hive
1. Navigate to C:\Windows\System32\Config and locate the SOFTWARE file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named SOFTWARE.ZIP on your desktop.
4. Upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
5. Note: Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!

---

Option#2 (only if you are unable to follow the previous instructions)

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
• Copy the SOFTWARE file to your Desktop. If the SOFTWARE file does not exist, please fetch it instead from C:\Windows\System32\config\SOFTWARE.
• Now right-click on the SOFTWARE file that is on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
• Note: Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!
• You can close any open windows you have as well as the RegBak program now.

 

[PeterJ]

I downloaded your software hive from your previous message.
After that I deleted you previous message because the software hive contains sensitive information.

 

[jhine5588]

Thanks PeterJ.

After cleaning display drivers for AMD (I had a 4870X2 in this system a long time ago) and nVidia, I reinstalled the newest drivers for my nVidia card and have been able to game 10 or so hours without issue.

I still have to run the overnight scans requested by zbook in my other thread.



Jeremy

 

[PeterJ]

After cleaning display drivers for AMD (I had a 4870X2 in this system a long time ago) and nVidia, I reinstalled the newest drivers for my nVidia card and have been able to game 10 or so hours without issue.

Do you still need assistance in this thread ?

 

[jhine5588]

I would say this is solved even though the other thread is still open. I only started this one as a request from that thread.



Jeremy

 

[PeterJ]

Ok, I will mark this one as solved for now.
If you need further assistance just simply reply here again.