[SOLVED] [Win7 x64] SP1 always failed on LAPTOP HP G72-B04SG: 0x80070490 ERROR_NOT_FOUND.

B

bighope

Well-known member
Joined
Sep 10, 2017
Posts
77
Hi @all here,

my Problem:
On an old Laptop G72-b04sg without sp1 the SP1 installation ever failed with
"0x80070490 - ERROR_NOT_FOUND".

I tried SFC -> SFCfix -> Windows6.1-KB947821-v34-x64
but nothing will work.

SFCfix says following:
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-08-27 14:08:52.706
Microsoft Windows 7 - amd64
Not using a script file.


AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_bth.inf_31bf3856ad364e35_6.1.7600.21259_none_cee7a905ee440ee2\bth.inf
CORRUPT: C:\Windows\winsxs\amd64_bth.inf_31bf3856ad364e35_6.1.7600.21259_none_cee7a905ee440ee2\BTHUSB.SYS
CORRUPT: C:\Windows\winsxs\amd64_bth.inf_31bf3856ad364e35_6.1.7600.21259_none_cee7a905ee440ee2\bthport.sys




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 3
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 7
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-08-27 15:49:08.674
----------------------EOF-----------------------

Please can you help me? Sorry for my bad english.

greetings from Germany
bighope
 
And here the missing checksur Log, maybe needed:
(i tried to uninstall this KB, that works. But reinstall said in german:

"Eigenständiges Windows Update-Installationsprogramm. Das Update ist nicht für Ihren Computer geeignet.")

And here the Checksur log:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-09-10 20:06


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages
(f) CBS Registry Error 0x80070002 Package_3_for_KB2618451~31bf3856ad364e35~amd64~~6.1.1.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_3_for_KB2618451~31bf3856ad364e35~amd64~~6.1.1.0 failed to get Visibility


Checking Component Store


Summary:
Seconds executed: 3198
Found 2 errors
CBS Registry Error Total count: 2

Greetings
bighope
 
Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named softwaremaniac. He's one of our senior trainees here who's in his final phase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.
 
I am happy for all the help i can get. Only the "time" "Thing" isnt so good, because it takes longer as you descriped.
But i am realy happy to geht help (that may work). Tomorrow i am at work (german time) but i will try to look for
postings of you or your partner.
greetings
bighope
 
Hello and welcome :)

Remove Update Manually
 1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2618451

4. Let me know if it says it was successful or if there are any errors.

Please also do the following:

Retrieve Components/Software Hives
Note: The Software hive has confidential and sensitive information in it so please send me a PM with a link to that particular hive so it's not in the public form.


  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, two of which are named COMPONENTS and SOFTWARE.
  • Copy these two files to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right click on these files on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file(s) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBack program now.
 
Hi softwaremaniac,

thanks for your help.I tried to manually deinstall KB:2618451 but there came error or message
"Eigenständiges Windows Update-Installationsprogramm
---------------------------Das Update KB2618451 ist nicht auf diesem Computer installiert. ---------------------------OK"
The file link i send per PM as wished and because its not mine PC.
Thanks for help.

greetings
bighope
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
 

Attachments

Hi again,

here we go:

Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-09-12 19:14:11.079
Microsoft Windows 7  - amd64
Using .txt script file at C:\Users\Ihr Name\Desktop\SFCFixScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_3_for_KB2618451~31bf3856ad364e35~amd64~~6.1.1.0.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_3_for_KB2618451~31bf3856ad364e35~amd64~~6.1.1.0\Owners.


WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_3_for_KB2618451~31bf3856ad364e35~amd64~~6.1.1.0.


Failed to import registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_3_for_KB2618451~31bf3856ad364e35~amd64~~6.1.1.0.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_3_for_KB2618451~31bf3856ad364e35~amd64~~6.1.1.0\Owners.


Failed to import registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_3_for_KB2618451~31bf3856ad364e35~amd64~~6.1.1.0\Owners.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_3_for_KB2618451~31bf3856ad364e35~amd64~~6.1.1.0.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_3_for_KB2618451~31bf3856ad364e35~amd64~~6.1.1.0\Owners.
RegistryScript:: directive failed to complete successfully.








Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2017-09-12 19:14:12.110
Script hash: DxxKXMI5UEMdEyv7tcxag0ZOGB43dWD7mxs+5zRcVkE=
----------------------EOF-----------------------
 
Hi softwaremaniac,

thanks again for your help.
Here are the results of the regkey file (should i try it in safe mode??):

Code: 
[Window Title]
Registrierungs-Editor


[Content]
C:\Users\Ihr Name\Desktop\key.reg kann nicht importiert werden: Nicht alle Daten konnten in der Systemregistrierung eingetragen werden. Einige Schlüssel sind vom System oder anderen Prozessen geöffnet.


[OK]
 
I tryed it in safe mode but.....sorry... with the same errormessage as above.
 
FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Hmm, i cant find any fix button you described!?
Maybe i doing something wrong? but the file fixlist.txt is on desktop as the frst64.exe.
here is a picture of it attached.
greetings and thanks for your time
bighope
 

Attachments

  • frst64_where is the fix button.jpg
    frst64_where is the fix button.jpg
    41.1 KB · Views: 3
Thanks.
Here is the log:

Code: 
Entferungsergebnis von Farbar Recovery Scan Tool (x64) Version: 13-09-2017 02durchgeführt von Ihr Name (14-09-2017 00:13:58) Run:1
Gestartet von C:\Users\Ihr Name\Desktop
Geladene Profile: Ihr Name (Verfügbare Profile: Ihr Name)
Start-Modus: Normal
==============================================


fixlist Inhalt:
*****************
CreateRestorePoint:
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_3_for_KB2618451~31bf3856ad364e35~amd64~~6.1.1.0]
StartRegEdit:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_3_for_KB2618451~31bf3856ad364e35~amd64~~6.1.1.0]
"InstallClient"="WindowsUpdateAgent"
"InstallName"="Package_3_for_KB2618451~31bf3856ad364e35~amd64~~6.1.1.0.mum"
"InstallLocation"="\\\\?\\C:\\Windows\\SoftwareDistribution\\Download\\f87c40dd7c2b5c5dd7c4f86b2f565eaa\\inst"
"CurrentState"=dword:00000007
"SelfUpdate"=dword:00000000
"Visibility"=dword:00000002
"InstallTimeHigh"=dword:01ce9d11
"InstallTimeLow"=dword:53e2417d
"InstallUser"="S-1-5-18"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_3_for_KB2618451~31bf3856ad364e35~amd64~~6.1.1.0\Owners]
"Package_for_KB2618451_RTM~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00030050
EndRegEdit:
*****************


Wiederherstellungspunkt wurde erfolgreich erstellt.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_3_for_KB2618451~31bf3856ad364e35~amd64~~6.1.1.0 => Schlüssel erfolgreich entfernt


====> Registry


==== Ende von Fixlog 00:14:35 ====
 
should i now run the KB2618451 again or directly the SP1?
better to run as download or over update function?
but i see the KB2618451 isnt found by update function.
 
Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Hi softwaremaniac,

here is the log:

Code: 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-09-14 04:05


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 1759
 No errors detected
 
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