[SOLVED] [Win7 x64] ntoskrnl.exe (DRIVER_POWER_STATE_FAILURE)

T

TheServerGuy

Member
Joined
Jun 9, 2014
Posts
9
Hello

I am new here, but come to the best for help :lol:

My Dell XPS L701X is intermittently crashing with a bsod.

BlueScreenView is showing this info:

060914-12994-01.dmp
09/06/2014 19:47:30
DRIVER_POWER_STATE_FAILURE
0x1000009f
00000000`00000004
00000000`00000258
fffffa80`06d3a660
fffff800`0436b510
ntoskrnl.exe
ntoskrnl.exe+78a8a
NT Kernel & System
Microsoft® Windows® Operating System
Microsoft Corporation
6.1.7601.18409 (win7sp1_gdr.140303-2144)
x64
ntoskrnl.exe+78a8a
C:\Windows\Minidump\060914-12994-01.dmp
8
15
7601
492,664
09/06/2014 19:48:43


ntoskrnl.exe
ntoskrnl.exe+78a8a
fffff800`02c13000
fffff800`031f8000
0x005e5000
0x531590fb
04/03/2014 09:38:19
Microsoft® Windows® Operating System
NT Kernel & System
6.1.7601.18409 (win7sp1_gdr.140303-2144)
Microsoft Corporation
C:\Windows\system32\ntoskrnl.exe


Computer spec:
Windows 7 64
SSD 120GB
HDD 500GB
8GB Ram

I would love any help as I am going mad now :banghead:
If any more info is needed please ask.

Thanks
Mikey
 
re: ntoskrnl.exe (DRIVER_POWER_STATE_FAILURE) - Windows 7 x64

I have just noticed I have named myself 'TheServerGay' rather than 'TheServerGuy'. This was a mistake. Please can admin change this. I mean no offence by my current name.
 
re: ntoskrnl.exe (DRIVER_POWER_STATE_FAILURE) - Windows 7 x64

Update:

  • I ran "memtest" to 240% with 0 errors.
  • DRIVER VERIFIER is running I will post any info when I have ran it for about 24h.
  • I have attached the "Windows7_Vista_jcgriff2" and the "perfmon report" zip file
 

Attachments

re: ntoskrnl.exe (DRIVER_POWER_STATE_FAILURE) - Windows 7 x64

Hi,

TheServerGuy said:
I have just noticed I have named myself 'TheServerGay' rather than 'TheServerGuy'. This was a mistake. Please can admin change this. I mean no offence by my current name.
Click to expand...

Will admit I had a bit of a morning chuckle at this. Ah.. some of the mistakes we make :grin1:

Regarding your jcgriff2output folder, there don't appear to be any crash dump files. Can you please ensure the following are all set properly?

1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.

2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.

3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.

Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.

4. Double check that the WERS is ENABLED:

Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

If you cannot get into normal mode to do any of this, please do this via Safe Mode.

Regards,

Patrick
 
re: ntoskrnl.exe (DRIVER_POWER_STATE_FAILURE) - Windows 7 x64

Hello

Patrick said:
Hi,

TheServerGuy said:
I have just noticed I have named myself 'TheServerGay' rather than 'TheServerGuy'. This was a mistake. Please can admin change this. I mean no offence by my current name.
Click to expand...

Will admit I had a bit of a morning chuckle at this. Ah.. some of the mistakes we make :grin1:

Regarding your jcgriff2output folder, there don't appear to be any crash dump files. Can you please ensure the following are all set properly?

1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.

2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.

3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.

Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.

4. Double check that the WERS is ENABLED:

Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

If you cannot get into normal mode to do any of this, please do this via Safe Mode.

Regards,

Patrick
Click to expand...

The funny thing is that I didn't even notice until my wife asked why am I named "TheServerGay"? lol Its been changed now :rofl12:
I am at work until 6pm (GMT) but when I get home I will check this info and repost the "Windows7_Vista_jcgriff2" file.

Thanks
 
re: ntoskrnl.exe (DRIVER_POWER_STATE_FAILURE) - Windows 7 x64

Great, I look forward to your update.

Regards,

Patrick
 
re: ntoskrnl.exe (DRIVER_POWER_STATE_FAILURE) - Windows 7 x64

Patrick said:
Hi,

Will admit I had a bit of a morning chuckle at this. Ah.. some of the mistakes we make :grin1:

Regarding your jcgriff2output folder, there don't appear to be any crash dump files. Can you please ensure the following are all set properly?

1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.

2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.

3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.

Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.

4. Double check that the WERS is ENABLED:

Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

If you cannot get into normal mode to do any of this, please do this via Safe Mode.

Regards,

Patrick
Click to expand...

Ok step 1 and 2 didn't need any changes. Step 3 needed the change "Small Memory Dump". Step 4 needed to be set to automatic and start.
I have also noticed (so far) the computer will only error (bsod) when shutting down windows... and not when logged in. But windows does not record any log in the %systemroot%\minidump :confused2:

I am going to check this now by shutting down the computer and then waiting until it errors (bsod) then check the minidump folder.
 
re: ntoskrnl.exe (DRIVER_POWER_STATE_FAILURE) - Windows 7 x64

ok when the computer errors (bsod) on shutdown it does not log into %systemroot%\minidump.

I have checked the "startup and recovery" system failure settings and it is set to:
"write an event to the system log" = yes,
Write debugging information "small memory dump (256kb)"
small dump directory "%SystemRoot%\Minidump"

btw the computer will not error (bsod) on shutdown from safe mode. driver error?

I am going to try to disable all the drivers in the device manager and see if I can shutdown the computer without errors. If this works then I will try turning one back on at a time...

if anyone has any thing else I can try.

Thanks
 
re: ntoskrnl.exe (DRIVER_POWER_STATE_FAILURE) - Windows 7 x64

It will be very hard to pinpoint what's causing a crash if there is no crash dump written. When the system crashes, what is the bug check at the blue screen before the system restarts? For example, DRIVER_POWER_STATE_FAILURE (0x9F), etc.

Regards,

Patrick
 
Re: ntoskrnl.exe (DRIVER_POWER_STATE_FAILURE) - Windows 7 x64

Patrick said:
It will be very hard to pinpoint what's causing a crash if there is no crash dump written. When the system crashes, what is the bug check at the blue screen before the system restarts? For example, DRIVER_POWER_STATE_FAILURE (0x9F), etc.

Regards,

Patrick
Click to expand...

Hello

When the computer errors (bsod) it restarts to fast to read the text. I will turn off "Automatically restart" from startup and recovery when I get back home and then check the error code for you.

Thank you
 
Re: ntoskrnl.exe (DRIVER_POWER_STATE_FAILURE) - Windows 7 x64

Sounds good, I look forward to your update.

Regards,

Patrick
 
Re: ntoskrnl.exe (DRIVER_POWER_STATE_FAILURE) - Windows 7 x64

Hello

Sorry i didn't post an update, but the computer didn't show any errors lol
But it did in the end. i have attached a image showing the bsod.

I think its the hardware bluetooth, so i am going to try and disable it from the bios.
But maybe I am incorrect, we will see :smile9:

Thanks
 

Attachments

  • 20140612_231142.jpg
    20140612_231142.jpg
    210.5 KB · Views: 8
Re: ntoskrnl.exe (DRIVER_POWER_STATE_FAILURE) - Windows 7 x64

DRIVER_POWER_STATE_FAILURE (9f)

This bug check indicates that the driver is in an inconsistent or invalid power state.

With that said, we at least know it's most likely a driver. If you believe it to be Bluetooth, definitely go ahead and disable that. If the crashes continue, I'll take another look at your output for any problematic drivers.

Regards,

Patrick
 
Re: ntoskrnl.exe (DRIVER_POWER_STATE_FAILURE) - Windows 7 x64

Hello

Sorry I didn't give an update, but wanted to make sure the computer would not error.
Disabling the hardware bluetooth has stopped all system errors :rofl12:

When I turn the hardware bluetooth back on in the bois, the computer will error (bsod).
I have updated the bluetooth driver and bois but did not help.

I do not use the Bluetooth anyway and don't have the time to fix it.

Thanks for your help Patrick.
 
Re: ntoskrnl.exe (DRIVER_POWER_STATE_FAILURE) - Windows 7 x64

Glad to hear it stopped since disabling Bluetooth. If you don't use it, no big deal anyway!

Marked as solved.

Regards,

Patrick
 

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