[SOLVED] win7 x64 - cannot update, keep getting Error 80073701 on KB4048957

L

Luk_arn_et

Member
Joined
Feb 12, 2019
Posts
8
Hi there,

For over a year now I'm getting Error 80073701 when trying to run Windows Update on every shut down. I've been browsing the Internet to find solution but none worked so far.

At the moment I have two important updates pending:

  1. 2017-11 KB4048957
  2. 2019-01 KB4480970

No luck installing them.

Here's my CBS.zip file created in Step #2:

https://drive.google.com/open?id=1NRpEak3Ov8EluVSWcvaPvxmD2aCbO91K



Here's my SFCFix output:

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-02-12 19:52:00.229
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-t..nputpanel-languages_31bf3856ad364e35_6.1.7600.16385_none_1b58698c1652f99f\tipresx.dll


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 234
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-02-12 19:56:03.579
----------------------EOF-----------------------



Please help.



Kind regards,
Lukasz
 
Hi Lukasz welcome to Sysnative,

Lets start doing some fixing...

SFCFix Script

⚠ WARNING: The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...
  • Download SFCFix.exe (by Niemiro) and save it to the Desktop
  • Download the file SFCFIX.ZIP, attached below, and save this to your Desktop
  • On your Desktop, make sure you have the two files:
    myjIXnC.png
    SFCFix.exe and
    sfpcJCen14An3ndjNGCI7mByhjHJud.png
    SFCFIX.zip
  • Drag the file SFCFIX.zip onto the file SFCFix.exe and release it
  • The SFCFix tool will process the script
  • Upon completion, a log file SFCFix.txt should be created on your Desktop
  • Open the SFCFix.txt log and copy & paste the contents to your post
 

Attachments

Thank you.

Here's the content of the file:


SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-02-12 22:34:36.005
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Lukasz\Desktop\SFCFIX.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-van.resources_31bf3856ad364e35_6.1.7600.16385_pl-pl_6fd9cfd3bc78ed18
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-s..vault-cpl.resources_31bf3856ad364e35_6.1.7600.16385_pl-pl_97f7328adc8eabd8
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-s..ity-vault.resources_31bf3856ad364e35_6.1.7600.16385_pl-pl_f1ae6cdad9c383da
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.17514_none_2fd7b56967fc5c76
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.1.7601.22709_none_294fe68f66c00568
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.1.7601.18493_none_285ef4f04df0cebf
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.1.7600.16385_none_2685798050c0687a
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-t..nputpanel-languages_31bf3856ad364e35_6.1.7600.16385_none_1b58698c1652f99f

Successfully copied file C:\Users\Lukasz\AppData\Local\niemiro\Archive\Winsxs\x86_microsoft-windows-van.resources_31bf3856ad364e35_6.1.7600.16385_pl-pl_6fd9cfd3bc78ed18\van.dll.mui to C:\Windows\WinSxS\x86_microsoft-windows-van.resources_31bf3856ad364e35_6.1.7600.16385_pl-pl_6fd9cfd3bc78ed18\van.dll.mui.
Successfully copied file C:\Users\Lukasz\AppData\Local\niemiro\Archive\Winsxs\x86_microsoft-windows-s..vault-cpl.resources_31bf3856ad364e35_6.1.7600.16385_pl-pl_97f7328adc8eabd8\vault.dll.mui to C:\Windows\WinSxS\x86_microsoft-windows-s..vault-cpl.resources_31bf3856ad364e35_6.1.7600.16385_pl-pl_97f7328adc8eabd8\vault.dll.mui.
Successfully copied file C:\Users\Lukasz\AppData\Local\niemiro\Archive\Winsxs\x86_microsoft-windows-s..ity-vault.resources_31bf3856ad364e35_6.1.7600.16385_pl-pl_f1ae6cdad9c383da\vaultcmd.exe.mui to C:\Windows\WinSxS\x86_microsoft-windows-s..ity-vault.resources_31bf3856ad364e35_6.1.7600.16385_pl-pl_f1ae6cdad9c383da\vaultcmd.exe.mui.
Successfully copied file C:\Users\Lukasz\AppData\Local\niemiro\Archive\Winsxs\x86_microsoft-windows-s..ity-vault.resources_31bf3856ad364e35_6.1.7600.16385_pl-pl_f1ae6cdad9c383da\vaultcredprovider.dll.mui to C:\Windows\WinSxS\x86_microsoft-windows-s..ity-vault.resources_31bf3856ad364e35_6.1.7600.16385_pl-pl_f1ae6cdad9c383da\vaultcredprovider.dll.mui.
Successfully copied file C:\Users\Lukasz\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.17514_none_2fd7b56967fc5c76\tabskb.dll to C:\Windows\WinSxS\amd64_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.17514_none_2fd7b56967fc5c76\tabskb.dll.
Successfully copied file C:\Users\Lukasz\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.1.7601.22709_none_294fe68f66c00568\rtscom.dll to C:\Windows\WinSxS\amd64_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.1.7601.22709_none_294fe68f66c00568\rtscom.dll.
Successfully copied file C:\Users\Lukasz\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.1.7601.18493_none_285ef4f04df0cebf\rtscom.dll to C:\Windows\WinSxS\amd64_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.1.7601.18493_none_285ef4f04df0cebf\rtscom.dll.
Successfully copied file C:\Users\Lukasz\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.1.7600.16385_none_2685798050c0687a\rtscom.dll to C:\Windows\WinSxS\amd64_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.1.7600.16385_none_2685798050c0687a\rtscom.dll.
Successfully copied file C:\Users\Lukasz\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-t..nputpanel-languages_31bf3856ad364e35_6.1.7600.16385_none_1b58698c1652f99f\tipresx.dll to C:\Windows\WinSxS\amd64_microsoft-windows-t..nputpanel-languages_31bf3856ad364e35_6.1.7600.16385_none_1b58698c1652f99f\tipresx.dll.

Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-van.resources_31bf3856ad364e35_6.1.7600.16385_pl-pl_6fd9cfd3bc78ed18
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-van.resources_31bf3856ad364e35_6.1.7600.16385_pl-pl_6fd9cfd3bc78ed18
Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-s..vault-cpl.resources_31bf3856ad364e35_6.1.7600.16385_pl-pl_97f7328adc8eabd8
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-s..vault-cpl.resources_31bf3856ad364e35_6.1.7600.16385_pl-pl_97f7328adc8eabd8
Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-s..ity-vault.resources_31bf3856ad364e35_6.1.7600.16385_pl-pl_f1ae6cdad9c383da
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-s..ity-vault.resources_31bf3856ad364e35_6.1.7600.16385_pl-pl_f1ae6cdad9c383da
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.17514_none_2fd7b56967fc5c76
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.17514_none_2fd7b56967fc5c76
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.1.7601.22709_none_294fe68f66c00568
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.1.7601.22709_none_294fe68f66c00568
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.1.7601.18493_none_285ef4f04df0cebf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.1.7601.18493_none_285ef4f04df0cebf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.1.7600.16385_none_2685798050c0687a
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.1.7600.16385_none_2685798050c0687a
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-t..nputpanel-languages_31bf3856ad364e35_6.1.7600.16385_none_1b58698c1652f99f
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-t..nputpanel-languages_31bf3856ad364e35_6.1.7600.16385_none_1b58698c1652f99f
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 8 datablocks.
Finish time: 2019-02-12 22:34:36.598
Script hash: RebGlZcEX7FhMx/AQJ8KwFw4KH7WrmzqbYKl/4x3OoM=
----------------------EOF-----------------------
 
Thanks for the log.

Lets run SURT again.

System Update Readiness Tool (SUR)
  • Download the System Update Readiness Tool (x64) and save it to some place, its a big download and eventually we need to run it several times, please keep the file
  • Run the tool. Its like an Update but it can take a long time to do the work. You will get an Installation Complete screen when it's done running
  • Please attach to your post the log from the following location: C:\Windows\Logs\CBS\CheckSUR.log
    Note:     If the file is too big please Zip it and upload the ZIP file to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.
 
Here's the C:\Windows\Logs\CBS\CheckSUR.log


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2019-02-12 23:22

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Missing Winning Component Key 0x00000000 amd64_windowssearchengine_31bf3856ad364e35_7.0.7601.23914_none_d2099d144b32c4f8
(f) CSI Missing Winning Component Key 0x00000000 wow64_windowssearchengine_31bf3856ad364e35_7.0.7601.23914_none_dc5e47667f9386f3

Summary:
Seconds executed: 280
Found 2 errors
CSI Missing Winning Component Key Total count: 2
 
Ok, lets try this:

Install Update using Dism
  1. Please download KB4041681 http://download.windowsupdate.com/c..._6d9242a96d4f1bbea20b8d05ee07db2b91654d72.msu save the file to c:\windows\temp
  2. change the name of the update file to a smaller name windows6.1-KB4041681-x64.msu
    (keep the extension .msu in the end of the file name in case its visible if not ignore that)
  3. open the Command Prompt as Administrator (Tutorial)
  4. type or Copy & Paste the following commands line by line:

    cd /d c:\windows\temp
    expand windows6.1-KB4041681-x64.msu -f:* C:\windows\temp
    DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windows6.1-KB4041681-x64.cab
  5. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation.
    Do you want to restart the computer now (Y/N)?
  6. Make sure to allow the computer to restart if prompted.

    If you receive any other message:
  7. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
  8. Paste (Ctrl+V) it into your next post please.
 
Done.

Here's the new C:\Windows\Logs\CBS\CheckSUR.log


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2019-02-12 23:40

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 307
No errors detected
 
Looks good. Can you try to update now please and report the result.
 
I did. Windows was installing "2019-01 KB4480970" but ended up with same error 80073701.

After restart there are no new important updated (disappeared from the list) but Update History Log show "Failed" on these updates (attached screenshot).

Don't know what to do now...
 

Attachments

  • Image1.jpg
    Image1.jpg
    357.7 KB · Views: 2
Details (in Polish):

2017-11 comiesięczny pakiet zbiorczy aktualizacji jakości zabezpieczeń dla systemu Windows 7 w architekturze x64 (KB4048957)
Data instalacji: ‎2019-‎02-‎12 23:57
Stan instalacji: Niepowodzenie <- Failed
Szczegóły błędu: Kod 80073701
Typ aktualizacji: Ważna

Stwierdzono występowanie problemu dotyczącego zabezpieczeń oprogramowania firmy Microsoft, który może wpłynąć na komputer użytkownika. Użytkownik może ochronić swój komputer, instalując tę aktualizację od firmy Microsoft. Aby uzyskać pełną listę problemów, które zostały uwzględnione w tej aktualizacji, należy zapoznać się z odpowiednim artykułem z bazy wiedzy Microsoft Knowledge Base. Po zainstalowaniu tej aktualizacji konieczne może być ponowne uruchomienie systemu.

Więcej informacji:
http://support.microsoft.com/help/4048957

Pomoc i obsługa techniczna:
http://support.microsoft.com/help/4048957




2019-01 comiesięczny pakiet zbiorczy aktualizacji jakości zabezpieczeń dla systemu Windows 7 w architekturze x64 (KB4480970)
Data instalacji: ‎2019-‎02-‎12 23:57
Stan instalacji: Niepowodzenie <- Failed
Szczegóły błędu: Kod 80073701
Typ aktualizacji: Ważna
 
Ok, I need to see the log.

Locate the log c:\Windows\logs\cbs\CBS.log copy the file to the Desktop, Zip it and attach to your post.

Note: If the file is too big to attach please upload it to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.
 
Hi,

Another one that need fixing...

Install Update using Dism
  1. Please download KB4038777 http://download.windowsupdate.com/d..._193d527f3487640fc18f1f596c0434e64cd20c51.msu save the file to c:\windows\temp
  2. change the name of the update file to a smaller name windows6.1-KB4038777-x64.msu
    (keep the extension .msu in the end of the file name in case its visible if not ignore that)
  3. open the Command Prompt as Administrator (Tutorial)
  4. type or Copy & Paste the following commands line by line:

    cd /d c:\windows\temp
    expand windows6.1-KB4038777-x64.msu -f:* C:\windows\temp
    DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windows6.1-KB4038777-x64.cab
  5. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation.
    Do you want to restart the computer now (Y/N)?
  6. Make sure to allow the computer to restart if prompted.

    If you receive any other message:
  7. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
  8. Paste (Ctrl+V) it into your next post please.
 
Hi,

It worked!

Thank you for such a quick and specific help on the matter. I will definitely recommend your site and will come back if I encounter any problems with my Windows installation.

You are the best.

Take care
Lukasz
 
Hi,

Good :) You did also a great job (y)


You are welcome by the way.


Regards

___
Rui
 
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