[Win7 x64] BSOD almost every single day

alirazaa · Jun 18, 2014

I have users complaining about BSOD every single day. I suspect it is symantec the root cause.
Please find the dump file here http://1drv.ms/UalifV file name is luceno.rar

regards,

Aley

Patrick · Jun 18, 2014

re: BSOD almost every single day - Windows 7 x64

Hi Aley,

All of the attached DMP files are of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check.

This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

Code:

0: kd> k
Child-SP          RetAddr           Call Site
fffff880`0b11b778 fffff800`032c7769 nt!KeBugCheckEx
fffff880`0b11b780 fffff800`032c63e0 nt!KiBugCheckDispatch+0x69
fffff880`0b11b8c0 fffff880`03123f33 nt!KiPageFault+0x260
fffff880`0b11ba50 fffff880`030cb3d5 afd+0x5ff33
fffff880`0b11ba90 fffff880`0312a1f4 afd+0x73d5
fffff880`0b11bb30 fffff880`018bdbd2 afd+0x661f4
fffff880`0b11bc20 fffff880`0b11bdc0 wpsdrvnt+0x4bd2
fffff880`0b11bc28 fffffa80`09dda080 0xfffff880`0b11bdc0
fffff880`0b11bc30 fffffa80`09bf6990 0xfffffa80`09dda080
fffff880`0b11bc38 fffffa80`09dda080 0xfffffa80`09bf6990
fffff880`0b11bc40 00000000`00000000 0xfffffa80`09dda080

wpsdrvnt.sys (Symantec Firewall) is conflicting with Windows' Winsock Ancillary Function driver.

I see you have Alladin eToken security installed which is definitely conflicting with the Symantec firewall. Too much security going on here. I would uninstall Alladin ASAP, it's very old (2008).

Regards,

Patrick

alirazaa · Jun 18, 2014

re: BSOD almost every single day - Windows 7 x64

Thank you very much Patrik! i will try to get the updated usb software as the user need this software.

Regards,
Aley

Patrick · Jun 18, 2014

re: BSOD almost every single day - Windows 7 x64

My pleasure, let me know how things work out.

Regards,

Patrick

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[Win7 x64] BSOD almost every single day

alirazaa

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Patrick

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alirazaa

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Patrick

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