Hello! While searching the internet for a solution to my BSOD, I came across this forum. Since I don't know how to fix/analyze my problem myself, I hope you can help me. I'm willing to learn though!
I've attached the required files. Funny thing is, while I was writing this post, I got another BSOD, but this time it was of a different type, so I rerun the collection tools, and I've oploaded the updated reports.
EDIT another BSOD while writing. The amount of issues seams to be increasing quickly.
Required information:
OS: Windows 7 Professional x64
Original OS: none, I bought this laptop as a clean slate, and installed Windows myself
Not sure if it's and OEM version or not: I'm a student, and I've downloaded the image, and activation key for free from Academic Download - software pakketten aan zeer scherpe prijzen
Age of system (hardware): I've bought this laptop in the last week of February this year.
Age of OS installation: that's when I installed Windows as well. I got some BSODs and issues right away, so I reinstalled the OS a couple of days later.
CPU: Intel Core i7 4700MQ
Video Card: Intel HD Graphics 4600 and GeForce GTX 765M
MotherBoard: CPU-Z says:
Manufacturer: Notebook
Model: W35xSTQ_370ST
Chipset: Intel Haswell, rev. 06
Southbrigde: Intel HM87, rev. C2
System manufacturer: BTO, via Alternate (Dutch companies, BTO is a custom laptop builder)
Exact model number: 15CL58, W355STQ (casing)
Laptop
Background info:
I've bought this laptop with a clean disk. I bought an SSD, installed it, and then installed the OS, and all the drivers, that came on a disk with the laptop. In the first couple of days I got some BSODs and the system would hang. So I downloaded all the latest drivers from the BTO website (which is pretty crappy) and reinstalled everything. It didn't really help, but the BSOD didn't occur often enough for me to be bothered.
There were a couple of other issues I experienced. Firstly, my Wifi occasionally stops functioning while I'm using the laptop, for no apparent reason. Disabling and enabling the Wifi adapter solves the issue, until it happens again.
I've noticed that my GeForce card is never used. I used to think this is due to settings, apparently the Intel card is more efficient, or something. But right now as I was looking for my video card to mention it in this post, I couldn't see it anywhere. CPU-Z (which I installed just now to find out my motherboard) only sees the Intel card. So I'm getting the feeling that my laptop just ignores the GeForce one. I don't know if this is bad, or not, but I'd like it to work on the GeForce GPU if I use heavier software (haven't tried this yet though).
The most annoying issue, which should be tied to the BSODs, is the following:
Occaisonally when I turn on my laptop, I notice that my USB-mouse doesn't work. I've tried it with other devices, and it turns out the USB-ports just don't function. Even though they are said to be correctly working by Device Manager. During the boot screen my mouse will light up, so the USB ports power up, then, as soon as Windows starts to boot, the mouse switches off. When this happens, I know that when I try to shut down the laptop, it will hang at the shut-down screen for a long time (think 10+ minutes) so I usually just held down the power button until it would do a forced shut-down. A couple of reboots like this used to fix the USB-ports. It doesn't work anymore though. What I noticed is that I only got the BSODs when the USB-ports were turned off.
In the last couple of days these issues have increased, and I've noticed that my laptop is getting really slow and sluggish. It used to struggle while scrolling though i.e. facebook, which I'm not sure why, since the laptop is pretty fast. But now it's sluggish in general, also booting up takes a lot more time. And the USB ports are permanently off.
I will run the data collection tools again, and hope that I don't get another BSOD, before I've uploaded it.
I apologize for the large post, but I wanted to make sure that I included as much information as possible.
Best regards.
I've attached the required files. Funny thing is, while I was writing this post, I got another BSOD, but this time it was of a different type, so I rerun the collection tools, and I've oploaded the updated reports.
EDIT another BSOD while writing. The amount of issues seams to be increasing quickly.
Required information:
OS: Windows 7 Professional x64
Original OS: none, I bought this laptop as a clean slate, and installed Windows myself
Not sure if it's and OEM version or not: I'm a student, and I've downloaded the image, and activation key for free from Academic Download - software pakketten aan zeer scherpe prijzen
Age of system (hardware): I've bought this laptop in the last week of February this year.
Age of OS installation: that's when I installed Windows as well. I got some BSODs and issues right away, so I reinstalled the OS a couple of days later.
CPU: Intel Core i7 4700MQ
Video Card: Intel HD Graphics 4600 and GeForce GTX 765M
MotherBoard: CPU-Z says:
Manufacturer: Notebook
Model: W35xSTQ_370ST
Chipset: Intel Haswell, rev. 06
Southbrigde: Intel HM87, rev. C2
System manufacturer: BTO, via Alternate (Dutch companies, BTO is a custom laptop builder)
Exact model number: 15CL58, W355STQ (casing)
Laptop
Background info:
I've bought this laptop with a clean disk. I bought an SSD, installed it, and then installed the OS, and all the drivers, that came on a disk with the laptop. In the first couple of days I got some BSODs and the system would hang. So I downloaded all the latest drivers from the BTO website (which is pretty crappy) and reinstalled everything. It didn't really help, but the BSOD didn't occur often enough for me to be bothered.
There were a couple of other issues I experienced. Firstly, my Wifi occasionally stops functioning while I'm using the laptop, for no apparent reason. Disabling and enabling the Wifi adapter solves the issue, until it happens again.
I've noticed that my GeForce card is never used. I used to think this is due to settings, apparently the Intel card is more efficient, or something. But right now as I was looking for my video card to mention it in this post, I couldn't see it anywhere. CPU-Z (which I installed just now to find out my motherboard) only sees the Intel card. So I'm getting the feeling that my laptop just ignores the GeForce one. I don't know if this is bad, or not, but I'd like it to work on the GeForce GPU if I use heavier software (haven't tried this yet though).
The most annoying issue, which should be tied to the BSODs, is the following:
Occaisonally when I turn on my laptop, I notice that my USB-mouse doesn't work. I've tried it with other devices, and it turns out the USB-ports just don't function. Even though they are said to be correctly working by Device Manager. During the boot screen my mouse will light up, so the USB ports power up, then, as soon as Windows starts to boot, the mouse switches off. When this happens, I know that when I try to shut down the laptop, it will hang at the shut-down screen for a long time (think 10+ minutes) so I usually just held down the power button until it would do a forced shut-down. A couple of reboots like this used to fix the USB-ports. It doesn't work anymore though. What I noticed is that I only got the BSODs when the USB-ports were turned off.
In the last couple of days these issues have increased, and I've noticed that my laptop is getting really slow and sluggish. It used to struggle while scrolling though i.e. facebook, which I'm not sure why, since the laptop is pretty fast. But now it's sluggish in general, also booting up takes a lot more time. And the USB ports are permanently off.
I will run the data collection tools again, and hope that I don't get another BSOD, before I've uploaded it.
I apologize for the large post, but I wanted to make sure that I included as much information as possible.
Best regards.
