108
Well-known member
- Aug 15, 2018
- 66
Hi,
I have a Win7 computer that had an overheating CPU and was crashing at regular intervals. I finally replaced the blown caps (due to the heat) on the motherboard and cleaned out the CPU heat sink to get her up and running again. But when I attempt to login to my acct., I end up with an error message: "The User Profile Service failed the logon. User profile cannot be loaded." It then promptly logs off and displays the logon screen again.
So I activated an Administrator acct. as a login option, using the Computer Management section in safe mode, and am able to login that way.
But whenever I go into User Accounts and attempt to select "Manage Another Account," to attempt recommended repair options, I get an Explorer Crash error message, and Explorer crashes and restarts again. So I am unable to administrate the user accounts section.
I have errors in the system event log, which only appear in the timeline after I repaired the motherboard and attempted booting the system, related to User Profile Service: "The system cannot find the path specified." Also, upon successfully logging on with the Administrator account profile, I get the following popup window: "C:\Windows\system32\config\systemprofile\Desktop refers to a location that is unavailable..." So apparently, data has been wiped from the User\[acct. name] folder.
I've attempted the corrupt user acct. profile fix with the reg editor, going into the .bak listing in user accounts and removing the .bak, changing the 2 values to "0", and restarting, to no avail. I have also attempted a system restore, but it fails and I end up with the same issue at login.
Would really appreciate it if anyone could possibly help me recover this user account and/or Win7 install so I don't lose all my important installed programs data. Thanks!
108
I have a Win7 computer that had an overheating CPU and was crashing at regular intervals. I finally replaced the blown caps (due to the heat) on the motherboard and cleaned out the CPU heat sink to get her up and running again. But when I attempt to login to my acct., I end up with an error message: "The User Profile Service failed the logon. User profile cannot be loaded." It then promptly logs off and displays the logon screen again.
So I activated an Administrator acct. as a login option, using the Computer Management section in safe mode, and am able to login that way.
But whenever I go into User Accounts and attempt to select "Manage Another Account," to attempt recommended repair options, I get an Explorer Crash error message, and Explorer crashes and restarts again. So I am unable to administrate the user accounts section.
I have errors in the system event log, which only appear in the timeline after I repaired the motherboard and attempted booting the system, related to User Profile Service: "The system cannot find the path specified." Also, upon successfully logging on with the Administrator account profile, I get the following popup window: "C:\Windows\system32\config\systemprofile\Desktop refers to a location that is unavailable..." So apparently, data has been wiped from the User\[acct. name] folder.
I've attempted the corrupt user acct. profile fix with the reg editor, going into the .bak listing in user accounts and removing the .bak, changing the 2 values to "0", and restarting, to no avail. I have also attempted a system restore, but it fails and I end up with the same issue at login.
Would really appreciate it if anyone could possibly help me recover this user account and/or Win7 install so I don't lose all my important installed programs data. Thanks!
108