[SOLVED] [Win7] Can't upgrade to Windows 10. CBS Log has corrupt files

[Jase475]

Hi there, Hoping someone can help me. i would really appreciate it :)

I have Win 7 and have been trying to upgrade to Win 10. It gets to the part of installing and then stops with an "Undoing changes made to this computer" message. I also have an issue where I rarely shut this PC down because upon boot it tries to install Windows Updates, which fail and then it has to revert. This takes almost 15-20 minutes of my work day each time this happens. Fortunately, or weirdly....I can restart my PC in seconds and it does not even attempt to install updates.

Anyway, I ran SFC scan and Windows found corrupt files but could not fix them.
I then managed to get a CBS log and it found the following:

2021-06-02 07:46:06, Error CSI 00000351@2021/6/2:05:46:06.152 (F) d:\w7rtm\base\wcp\componentstore\csd_transact.cpp(3579): Store corruption detected in function CCSDirectTransaction::ShouldKeepAliveFromInstallmap expression: (null)
MissingWinningComponentKey on resource [73]"amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.27821.0_none_5b87bb4915fad71f"[gle=0x80004005]
2021-06-02 07:46:10, Error CSI 00000352@2021/6/2:05:46:10.886 (F) d:\w7rtm\base\wcp\componentstore\csd_transact.cpp(3579): Store corruption detected in function CCSDirectTransaction::ShouldKeepAliveFromInstallmap expression: (null)
MissingWinningComponentKey on resource [73]"amd64_avast.vc140.mfc_fcc99ee6193ebbca_14.0.27821.0_none_6067bd3b12cf0652"[gle=0x80004005]
2021-06-02 07:46:19, Error CSI 00000353@2021/6/2:05:46:19.412 (F) d:\w7rtm\base\wcp\componentstore\csd_transact.cpp(3579): Store corruption detected in function CCSDirectTransaction::ShouldKeepAliveFromInstallmap expression: (null)
MissingWinningComponentKey on resource [85]"amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.27821.0_none_4e76363ccee8be59"[gle=0x80004005]
2021-06-02 07:46:23, Error CSI 00000354@2021/6/2:05:46:23.193 (F) d:\w7rtm\base\wcp\componentstore\csd_transact.cpp(3579): Store corruption detected in function CCSDirectTransaction::ShouldKeepAliveFromInstallmap expression: (null)
MissingWinningComponentKey on resource [85]"amd64_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.27821.0_none_5356382ecbbced8c"[gle=0x80004005]
2021-06-02 07:46:34, Error CSI 00000355@2021/6/2:05:46:34.352 (F) d:\w7rtm\base\wcp\componentstore\csd_transact.cpp(3579): Store corruption detected in function CCSDirectTransaction::ShouldKeepAliveFromInstallmap expression: (null)
MissingWinningComponentKey on resource [71]"x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.27821.0_none_a334f2202a770025"[gle=0x80004005]
2021-06-02 07:46:43, Error CSI 00000356@2021/6/2:05:46:43.04 (F) d:\w7rtm\base\wcp\componentstore\csd_transact.cpp(3579): Store corruption detected in function CCSDirectTransaction::ShouldKeepAliveFromInstallmap expression: (null)
MissingWinningComponentKey on resource [71]"x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.27821.0_none_a814f412274b2f58"[gle=0x80004005]
2021-06-02 07:46:50, Error CSI 00000357@2021/6/2:05:46:50.291 (F) d:\w7rtm\base\wcp\componentstore\csd_transact.cpp(3579): Store corruption detected in function CCSDirectTransaction::ShouldKeepAliveFromInstallmap expression: (null)
MissingWinningComponentKey on resource [83]"x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.27821.0_none_96236d13e364e75f"[gle=0x80004005]
2021-06-02 07:46:57, Error CSI 00000358@2021/6/2:05:46:57.868 (F) d:\w7rtm\base\wcp\componentstore\csd_transact.cpp(3579): Store corruption detected in function CCSDirectTransaction::ShouldKeepAliveFromInstallmap expression: (null)
MissingWinningComponentKey on resource [83]"x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.27821.0_none_9b036f05e0391692"[gle=0x80004005]

Please help me

 

[PeterJ]

Hello and welcome,

I then managed to get a CBS log and it found the following:

Copy and paste the file CBS.log to your desktop.
Zip the copied file and attach it to your next reply.
Note: if the file is too big to attach please upload via a service such as Filedropper or One Drive or WeTransfer and just provide the download link.

 

[Jase475]

Hello and welcome,


Copy and paste the file CBS.log to your desktop.
Zip the copied file and attach it to your next reply.
Note: if the file is too big to attach please upload via a service such as Filedropper or One Drive or WeTransfer and just provide the download link.

Hi Peter,

Thanks for responding. Zip file here via download link:

CbsPersist_20210603064838.zip

Note: I attempted to use the SFCFix tool and since then there are less corrupt files.

 

[PeterJ]

Step 1:
Attach the SFCFix log (SFCFix.txt) to see what already has been fixed.

Step 2:
Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Filedropper or WeTransfer and just provide the link here.

---

Option#2 (only if you are unable to follow the previous instructions)

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
• Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
• Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or WeTransfer and then just provide the link in your reply.
• You can close any open windows you have as well as the RegBak program now.

 

[Jase475]

Step 1:
Attach the SFCFix log (SFCFix.txt) to see what already has been fixed.

Step 2:
Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Filedropper or WeTransfer and just provide the link here.

---

Option#2 (only if you are unable to follow the previous instructions)

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
• Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
• Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or WeTransfer and then just provide the link in your reply.
• You can close any open windows you have as well as the RegBak program now.

Hi there Peter,

I've attached the files requested.

Thanks!

 

[PeterJ]

The attachment COMPONENTS.rar contains the file "COMPONENTS.log" not "COMPONENTS".
Please provide the requested file.

 

[Jase475]

The attachment COMPONENTS.rar contains the file "COMPONENTS.log" not "COMPONENTS".
Please provide the requested file.

My apologies Peter. I hope I have attached the correct zip and file now

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
   64-bit: Downloading Farbar Recovery Scan Tool
   Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
   
2. Download the attachment fixlist.txt and save it to your desktop.
3. Right-click on FRST64.exe and select "Run as administrator".
4. Press the Fix button.
5. The tool will now process fixlist.txt.
6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
8. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Restart the computer.
Check Windows Update again and report the result.
If it fails, attach the zipped cbs.log to your next reply.

 

[Jase475]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
   64-bit: Downloading Farbar Recovery Scan Tool
   Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
2. Download the attachment fixlist.txt and save it to your desktop.
3. Right-click on FRST64.exe and select "Run as administrator".
4. Press the Fix button.
5. The tool will now process fixlist.txt.
6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
8. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Restart the computer.
Check Windows Update again and report the result.
If it fails, attach the zipped cbs.log to your next reply.

Hi Peter,

Attached is the fixlog.txt

For Step 2, when you say Windows Update, I'm assuming you mean I should try to update to Windows 10 again, not run a normal Windows Update. I will do so now and then let you know what happened and attach the cbs.log if it fails.

Thanks for all the help so far!

 

[PeterJ]

I actually wanted you to check Windows Update but you may proceed trying to upgrade.

 

[Jase475]

I actually wanted you to check Windows Update but you may proceed trying to upgrade.

Hi Peter,

Hope you are well and had a good weekend :)

Both the Windows Update failed (Failed to configure Windows, reverting changes) and the Windows Upgrade.

Here is the link:

CBS Log

 

[PeterJ]

Remove Update Manually

1. Click on the Start button and in the search box, type Command Prompt.
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, then press enter.
   wusa /uninstall /KB:3074543
   
4. Let me know if it says it was successful or if there are any errors.

 

[Jase475]

Remove Update Manually

1. Click on the Start button and in the search box, type Command Prompt.
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, then press enter.
   wusa /uninstall /KB:3074543
4. Let me know if it says it was successful or if there are any errors.

Hi Peter

Result:

Installer encountered an error: 0x80070490
Element not found

 

[PeterJ]

Result:

Installer encountered an error: 0x80070490
Element not found

Please run the instructions in my previous post again.
Post a screenshot of the result.

 

[Jase475]

Please run the instructions in my previous post again.
Post a screenshot of the result.

Hi there,

 

[PeterJ]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Restart the computer.
Check Windows Update again and report the result.
If it fails, attach the zipped cbs.log to your next reply.

 

[Jase475]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Restart the computer.
Check Windows Update again and report the result.
If it fails, attach the zipped cbs.log to your next reply.

Hi Peter,

Step 1 is pasted below:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2021-06-08 22:37:24.423
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\DELL\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\servicing\packages

Successfully copied file C:\Users\DELL\AppData\Local\niemiro\Archive\packages\package_for_kb3074543~31bf3856ad364e35~amd64~~6.1.1.0.cat to C:\Windows\servicing\packages\package_for_kb3074543~31bf3856ad364e35~amd64~~6.1.1.0.cat.
Successfully copied file C:\Users\DELL\AppData\Local\niemiro\Archive\packages\package_for_kb3074543~31bf3856ad364e35~amd64~~6.1.1.0.mum to C:\Windows\servicing\packages\package_for_kb3074543~31bf3856ad364e35~amd64~~6.1.1.0.mum.

Successfully restored ownership for C:\Windows\servicing\packages
Successfully restored permissions on C:\Windows\servicing\packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 9 datablocks.
Finish time: 2021-06-08 22:37:30.387
Script hash: tPWY814T0/3F+JnU6fY0+O0JXMn6cmmbfdUnqtUrJhs=
----------------------EOF-----------------------


Step 2 - Windows Update failed.

I also took this screenshot during update installation before restart, where it got to what looked like 100% then immediately displayed:

"Failure configuring Windows updates.
Reverting changes."



Herewith link to cbs log file. (Please note, I had to run via Command Prompt, sfc /scannow to have a the Cbspersist Zip file generated)

CBS Log

 

[PeterJ]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Restart the computer.
Check Windows Update again and report the result.
If it fails, attach the zipped cbs.log to your next reply.

 

[Jase475]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Restart the computer.
Check Windows Update again and report the result.
If it fails, attach the zipped cbs.log to your next reply.

Step 1

SFCFix version 3.0.2.1 by niemiro.
Start time: 2021-06-09 07:53:24.824
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\DELL\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\servicing\packages

Successfully copied file C:\Users\DELL\AppData\Local\niemiro\Archive\packages\package_for_kb3074543_sp1~31bf3856ad364e35~amd64~~6.1.1.0.cat to C:\Windows\servicing\packages\package_for_kb3074543_sp1~31bf3856ad364e35~amd64~~6.1.1.0.cat.
Successfully copied file C:\Users\DELL\AppData\Local\niemiro\Archive\packages\package_for_kb3074543_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum to C:\Windows\servicing\packages\package_for_kb3074543_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum.

Successfully restored ownership for C:\Windows\servicing\packages
Successfully restored permissions on C:\Windows\servicing\packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 9 datablocks.
Finish time: 2021-06-09 07:53:30.194
Script hash: e0kIXnyX4ldhV6qeZNwl1aHjsGFcqpw2xj2rBY7mwqY=
----------------------EOF-----------------------

Step 2 - Windows Update failed.
Same as before

CBS Log Zip attached this time

 

[PeterJ]

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.