Win7 - can't run sfc after memory corruption

csbx · Apr 27, 2020

I had what I finally realized was memory corruption a few months back and it appears to have resulted in damaged areas of the system. Any help would be much appreciated.
I've attached the relevant files (I think..). I suspect this is an easy one--er--maybe ?

I notice that CBS.log is too large to attach. I should use a third party to link it ?

xrobwx71 · Apr 27, 2020

Yes, use dropbox, Google Drive, etc.

csbx · Apr 27, 2020

Thanks Rob.

Here it is:

CBS.log

PeterJ · Apr 27, 2020

Hello and welcome,

Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.

Download SURT for your system. (Windows 7 SP1 x64)
Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
Attach this log in your next reply.

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)

csbx · Apr 27, 2020

Thanks Peter.

PeterJ · Apr 27, 2020

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply.
You can close any open windows you have as well as the RegBak program now.

csbx · Apr 27, 2020

Components

csbx · Apr 27, 2020

Whoops--missed part about compressing file. I'll re-send if needed.

PeterJ · Apr 27, 2020

It's okay.
It Avast still installed ?

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download

SFCFix and move the executable to your desktop.
Download the attachment SFCFixScript.txt and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

csbx · Apr 27, 2020

Thanks. I hope I did this correctly. Resultant SFCFix attached.
AVAST had been uninstalled / re-installed and repaired recently-prompted by my noticing it appearing in the pertinent logs. Even uninstalled, and after SUR, problem not resolved (sfc still didn't run). So I re-installed AVAST. Also didn't think those entries were the real problems, but then I don't know anything in this realm !

edit: I can def. confirm I had bad memory recently and ran the pc not aware of it. Memory removed and tested and remaining memory is fine.

csbx · Apr 28, 2020

Peter--just wanted to confirm that this solved my issue. A bunch of updates ran and I am now able to run sfc. Thanks a lot for your time.

Don't have a lot of $, but will happily send a tip along to support the site.

Thanks again !

PeterJ · Apr 28, 2020

Please run the SURT again to confirm all is well. Attach the file C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
Which version of Avast is currently installed ?

Don't have a lot of $, but will happily send a tip along to support the site.

Thanks.

csbx · Apr 28, 2020

20.2.2401 (build 20.2.5130.571) version of Avast installed (should be recent ish).

PeterJ · Apr 29, 2020

We can remove remnants of the previous Avast version.

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool
Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Search

Search

Win7 - can't run sfc after memory corruption

csbx

Member

Attachments

xrobwx71

Administrator

csbx

Member

PeterJ

Moderator, Windows Update Expert, Security Analyst

csbx

Member

Attachments

PeterJ

Moderator, Windows Update Expert, Security Analyst

csbx

Member

csbx

Member

PeterJ

Moderator, Windows Update Expert, Security Analyst

Attachments

csbx

Member

Attachments

csbx

Member

PeterJ

Moderator, Windows Update Expert, Security Analyst

csbx

Member

Attachments

PeterJ

Moderator, Windows Update Expert, Security Analyst

Attachments