F flmoeron Member Joined Jun 7, 2014 Posts 9 Jun 7, 2014 #1 I've seen the GREAT support you guys have provided and I'm at the end of my abilities to diagnose the problem...I've gone to Dell and they (for the third time) have recommended wiping the system and starting over once again and it didn't solve the issue either of the previous two attempts so I have no faith in that direciton. OS - Win 7 Pro · x86 - x64 · What was original installed OS on system? Win 7 Pro, 64 bit · Is the OS an OEM version (came pre-installed on system) Yes - 2 full restores attempting to solve · Age of system (hardware) 4 months · Age of OS installation - 2 Months - have you re-installed the OS? YES · CPU - Intel i5-4300U @1.9Ghz · Video Card - Intel HD Graphics 4400 · MotherBoard - Intel ??? · Power Supply -LAPTOP (so skipping) · System Manufacturer DELL · Exact model number (if laptop, check label on bottom) Latitude E7440 · Laptop The .zip file is attached per your very well detailed instructions. View attachment 8214 Thanks and look forward to the review/response.