[SOLVED] [Win7] April Roll-up (KB4038777) Update fails error code 80004005

[tlwat]

I have a customer computer that fails to apply the April roll-up update. I have run SFC which fixed some errors, I have run the update troubleshooter, I have deleted the contents of the Software Distribution download folder and Datastore folder, I have tried to install the standalone update. I tried it with antivirus and firewall turned off. None of these things have worked. I am wondering if there are any other things to try. This is a Windows 7 Home 64 bit Toshiba Laptop.

 

[Sysnative Windows Update]

Re: Windows 7 April Roll-up (KB4038777) Update fails error code 80004005

Hello and welcome to Sysnative!
Please follow these instructions: Windows Update Forum Posting Instructions

 

[tlwat]

Re: Windows 7 April Roll-up (KB4038777) Update fails error code 80004005

I followed the steps in the update procedures you send me and have uploaded the zipped CBS log folder to OneDrive. Update is still not working. Here is a link to the file. https://1drv.ms/u/s!Am2wOGwaj2wfpAyM7SUGShi65aRb

 

[tlwat]

Just wondering if anyone got to look at the CBS log folder?

 

[Sysnative Windows Update]

Hello, do you still require assistance? I am very sorry for the delay.

 

[tlwat]

Hello, do you still require assistance? I am very sorry for the delay.

I all ready returned the computer to the customer. Right now I don't recall what I did to get it working. Thanks for replying, usually with these problems I have to get things done pretty quickly.

 

[Sysnative Windows Update]

I understand. I apologize once again, I must have missed your reply.

Take care.