[SOLVED] [Win10v1607Build14393 x64] Win.Update doesn't work 0x800700002

O

omriom

Active member
Joined
Mar 14, 2017
Posts
29
hi, last week i notice that my microsft edge does not working and then i found out that any windows 10 service does not working, like windows update or the store
i cant even change my default browser
the error code on windows update is 0x800700002
what can i do about it?
have a nice day
 
Re: [Win10] windows update don't work 0x800700002

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named PeterJ. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.
 
Re: [Win10] windows update don't work 0x800700002

PeterJ said:
Hello and welcome.

Please read the https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html and provide the requested files (SFCFix.log and CBS.zip)
Click to expand...
thanks for the reply

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-03-16 19:10:06.359
Microsoft Windows 10 Build 14393 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-03-16 19:13:24.960
----------------------EOF-----------------------

View attachment CBS.rar
 
Re: [Win10] windows update don't work 0x800700002

Please do the following.

1. Download the Media Creation Tool to your desktop. Go ahead and run this. Note: Click the Download tool now button when you are at this link.
2. Accept the license agreement
3. Keep the default which is to Upgrade your PC and click Next.
4. Go ahead and run this through and let me know when complete.

Doing it this way will keep all your data and programs intact. As always though, make sure you have a backup of any critical data in case something unexpected happens.
 
Re: [Win10] windows update don't work 0x800700002

PeterJ said:
Please do the following.

1. Download the Media Creation Tool to your desktop. Go ahead and run this. Note: Click the Download tool now button when you are at this link.
2. Accept the license agreement
3. Keep the default which is to Upgrade your PC and click Next.
4. Go ahead and run this through and let me know when complete.

Doing it this way will keep all your data and programs intact. As always though, make sure you have a backup of any critical data in case something unexpected happens.
Click to expand...
I will do this when ill get home
the problem with my pc is that windows think that im not conected to the internet but I am conected.
 
Re: [Win10] windows update don't work 0x800700002

PeterJ said:
Please do the following.

1. Download the Media Creation Tool to your desktop. Go ahead and run this. Note: Click the Download tool now button when you are at this link.
2. Accept the license agreement
3. Keep the default which is to Upgrade your PC and click Next.
4. Go ahead and run this through and let me know when complete.

Doing it this way will keep all your data and programs intact. As always though, make sure you have a backup of any critical data in case something unexpected happens.
Click to expand...

I tried to use that file but i got error

http://i.imgur.com/6z4aFSA.png

it said that they dont know what's worng but they cant operate this program on my pc
 
Re: [Win10] windows update don't work 0x800700002

Sorry for the delay.

1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
32-bit: Downloading Farbar Recovery Scan Tool
64-bit: Downloading Farbar Recovery Scan Tool

2. Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
3. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
4. Press the Scan button.
5. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
6. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Re: [Win10] windows update don't work 0x800700002

PeterJ said:
Sorry for the delay.

1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
32-bit: Downloading Farbar Recovery Scan Tool
64-bit: Downloading Farbar Recovery Scan Tool

2. Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
3. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
4. Press the Scan button.
5. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
6. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
Click to expand...

View attachment Addition.txtView attachment FRST.txt
 
Re: [Win10] windows update don't work 0x800700002

Please do not quote my post into your reply. It's not needed.

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Re: [Win10] windows update don't work 0x800700002

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following command into it, then press enter

    Code: 
    sc query > "%userprofile%\desktop\services.txt"
  4. This will create a file, services.txt on your Desktop. Please attach this to your next post.
 
Re: [Win10] windows update don't work 0x800700002

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following command into it, then press enter

    Code: 
    sc query wuauserv > 1.txt && sc qc wuauserv >> 1.txt && notepad 1.txt
  4. On completion, Notepad will open with some text. Copy and paste this text into your next post.
 
Re: [Win10] windows update don't work 0x800700002

SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
[SC] QueryServiceConfig SUCCESS


SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\system32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Update
DEPENDENCIES : rpcss
SERVICE_START_NAME : LocalSystem
 
Re: [Win10v1607Build14393 x64] win update doesn't work 0x800700002

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following command into it, then press enter

    Code: 
    sc start wuauserv > 1.txt && notepad 1.txt
  4. On completion, Notepad will open with some text. Copy and paste this text into your next post.
 
Re: [Win10v1607Build14393 x64] win update doesn't work 0x800700002

SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 2 START_PENDING
(NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x7d0
PID : 548
FLAGS :
 
Re: [Win10v1607Build14393 x64] win update doesn't work 0x800700002

Please do following again:


  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following command into it, then press enter

    Code: 
    sc query wuauserv > 1.txt && sc qc wuauserv >> 1.txt && notepad 1.txt
  4. On completion, Notepad will open with some text. Copy and paste this text into your next post.
 
Re: [Win10v1607Build14393 x64] win update doesn't work 0x800700002

SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
[SC] QueryServiceConfig SUCCESS


SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\system32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Update
DEPENDENCIES : rpcss
SERVICE_START_NAME : LocalSystem
 
Re: [Win10v1607Build14393 x64] win update doesn't work 0x800700002

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

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