[Win10v1511Build10586 x64] Anniversary update won't install

T

Teralax

Well-known member
Joined
Jan 4, 2017
Posts
62
I was brought this computer because it reboots daily trying to install the 1607 anniversary updates. It fails to install and then rolls back the update and tries again the next day. I've ran the SFCfix from the website and it completed successfully. I've attached the CBS log files.View attachment 25207
 
Re: [Win10 1511] Anniversary update will not install

Haven't been able to gain access to that system.
 
Re: [Win10 1511] Anniversary update will not install

Please start with the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Re: [Win10 1511] Anniversary update will not install

Fix result of Farbar Recovery Scan Tool (x64) Version: 15-03-2017
Ran by jason (21-03-2017 21:15:41) Run:1
Running from C:\Users\jason\Desktop
Loaded Profiles: jason (Available Profiles: jason & DefaultAppPool)
Boot Mode: Normal
==============================================
fixlist content:
*****************
C:\Windows\WinSxS\Temp\InFlight\d49c77ecdfa1d201580800007812dc1f\amd64_microsoft-client-li..ing-platform-client_31bf3856ad364e35_10.0.10586.0_none_95eb30bc5e27492f
*****************
C:\Windows\WinSxS\Temp\InFlight\d49c77ecdfa1d201580800007812dc1f\amd64_microsoft-client-li..ing-platform-client_31bf3856ad364e35_10.0.10586.0_none_95eb30bc5e27492f => moved successfully
==== End of Fixlog 21:15:42 ====
 
Re: [Win10 1511] Anniversary update will not install

First it was stuck on a black screen after a reboot. I restarted it and then it got stuck at 87%. Had to reboot it again and it rolled back.
 
Re: [Win10 1511] Anniversary update will not install

Please zip/attach the following files (if they exist).
C:\$Windows.~BT\Sources\panther\setupact.log
C:\Windows\setupapi.log
C:\Windows\inf\setupapi.app.logC:\Windows\inf\setupapi.dev.log
C:\Windows\Logs\CBS\CBS.log
 
Re: [Win10 1511] Anniversary update will not install

I've attached the files I located.
 

Attachments

Re: [Win10 1511] Anniversary update will not install

Please zip up and attach all logs in the following location. It will likely be too large to attach so you can upload it to a file sharing site such as SendSpace and then just provide the link.
C:\windows\system32\winevt\logs
 
Re: [Win10 1511] Anniversary update will not install

After reviewing all the logs I would like you to do the following.

1. Uninstall Avast. If it's a paid version, make sure you have any serial/registration info so you can re-install once upgraded.
2. Unless absolutely critical, Uninstall Windows Live and Nikon Message Center 2
3. Remove or disconnect any extra hard drives from the computer with the exception of the boot drive. This includes any removable USB drives and any accessories that are plugged in.
4. Create a new user on the machine and add this user to the Administrators group.
5. Sign in with this new user.
6. Perform a clean boot following the instructions at the link below.
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

7. Start the Windows 10 Ugprade. When it gets to the point where you can click Next to do the install, first disable both the wireless and wired network adapters.
8. Do the Upgrade

Let me know how it goes.
 
Re: [Win10 1511] Anniversary update will not install

Did all that. Walked away for a bit and when I came back it was in a reboot loop. Rebooted about 4 times and now it is restoring the previous version of Windows.
 
Re: [Win10 1511] Anniversary update will not install

Bummer. OK, please do the following.

1. Right-Click your start button and choose Command Prompt (Admin)
2. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?
 
Re: [Win10 1511] Anniversary update will not install

HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE
LastRestorePointSetTime REG_SZ 2016-05-11 23:18:14
SusClientId REG_SZ 4de1fb44-cfb5-4a35-9fde-2330f7623c3b
SusClientIdValidation REG_BINARY 060228011E2C20002000200020002000570044002D0057004300410059005500480050003600380033003400300006E840F249781A3100310033003900340037003900320030003000300030003100310034002000200020002000200020002000200020002000200020002000200020002000200020002000200020002000
LastTaskOperationHandle REG_DWORD 0x2d7


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Auto Update
AcceleratedInstallRequired REG_DWORD 0x1
IsOOBEInProgress REG_DWORD 0x1
ActionCenterLastPossibleRestartNotification REG_SZ 2012-04-18 08:00:00
ActionCenterNotificationCount REG_DWORD 0x4
AUOptions REG_DWORD 0x4
ElevateNonAdmins REG_DWORD 0x1
ForcedReboot REG_DWORD 0x2
IncludeRecommendedUpdates REG_DWORD 0x1
LastRestoreId REG_SZ {CA215924-1708-48DE-89AE-252EA005D8A9}
NextSqmReportTime REG_SZ 2016-05-12 19:56:15


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Auto Update\CommitRequired


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Auto Update\CommitRequired\{7971F918-A847-4430-9279-4A52D1EFE18D}


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Auto Update\Power
Firmware-Final REG_DWORD 0x1e
OfferInstallAtShutdown-Final REG_DWORD 0x28
ContinueInstallAtShutdown-Final REG_DWORD 0xa
FirmwareForcedInstall-Final REG_DWORD 0x23


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Auto Update\RequestedAppCategories


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Auto Update\RequestedAppCategories\7971f918-a847-4430-9279-4a52d1efe18d


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Auto Update\RequestedAppCategories\855e8a7c-ecb4-4ca3-b045-1dfa50104289
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HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Auto Update\RequestedAppCategories\87369896-2e39-481d-a831-c2ce202cc482


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Auto Update\RequestedAppCategories\9482f4b4-e343-43b6-b170-9a65bc822c77


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Orchestrator
FlightPendingCommit REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Orchestrator\ActiveUpdateSessions


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Orchestrator\ActiveUpdateSessions\51b519d5-b6f5-4333-8df6-e74d7c9aead4


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Orchestrator\InstallAtShutdown


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\OSUpgrade
AllowOSUpgrade REG_DWORD 0x1
KickoffSource REG_DWORD 0x1
OSUpgradeRunOnceCount REG_DWORD 0x1
Refresh REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\OSUpgrade\Rollback


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\OSUpgrade\Rollback\10.0.14393.0


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\OSUpgrade\Rollback\10.0.14393.0\0000
ErrorCode REG_DWORD 0xc1900101
LocationCode REG_DWORD 0x4000d
TimeStamp REG_QWORD 0x1d22415863e66f2


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\OSUpgrade\Rollback\10.0.14393.0\0001
ErrorCode REG_DWORD 0xc1900101
LocationCode REG_DWORD 0x4000d
TimeStamp REG_QWORD 0x1d22da6d7f006d7


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\OSUpgrade\Rollback\10.0.14393.0\0002
ErrorCode REG_DWORD 0xc1900101
LocationCode REG_DWORD 0x4000d
TimeStamp REG_QWORD 0x1d26ac9d6d8c999


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\OSUpgrade\Rollback\10.0.14393.693


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\OSUpgrade\Rollback\10.0.14393.693\0000
ErrorCode REG_DWORD 0xc1900101
LocationCode REG_DWORD 0x4000d
TimeStamp REG_QWORD 0x1d2a1cf362e889c


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\OSUpgrade\Rollback\10.0.14393.934


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\OSUpgrade\Rollback\10.0.14393.934\0000
ErrorCode REG_DWORD 0xc1900101
LocationCode REG_DWORD 0x4000d
TimeStamp REG_QWORD 0x1d2a367a0169855


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\OSUpgrade\Rollback\10.0.14393.934\0001
ErrorCode REG_DWORD 0xc1900101
LocationCode REG_DWORD 0x40017
TimeStamp REG_QWORD 0x1d2a4422743fd9b


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\OSUpgrade\State
OSUpgradeState REG_DWORD 0x8
OSUpgradeStateTimeStamp REG_SZ 2016-05-11 23:26:10


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Reporting
BatchFlushAge REG_DWORD 0x1316
SamplingValue2 REG_DWORD 0xa6


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Reporting\EventCache


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Reporting\EventCache\7971f918-a847-4430-9279-4a52d1efe18d
CurrentCacheFile REG_SZ C:\Windows\SoftwareDistribution\EventCache\{EA0697D2-7180-406E-83A6-32AEA06DA25F}.bin
FlushCacheFiles REG_MULTI_SZ C:\Windows\SoftwareDistribution\EventCache\{DEB1C745-50BE-4268-9C21-20FA40B32F83}.bin


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Reporting\EventCache.v2


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Reporting\EventCache.v2\Legacy


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Reporting\RebootWatch


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Services
DefaultService REG_SZ 7971f918-a847-4430-9279-4a52d1efe18d


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Services\117cab2d-82b1-4b5a-a08c-4d62dbee7782
RegisteredWithAU REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Services\7971f918-a847-4430-9279-4a52d1efe18d
RegisteredWithAU REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Services\855e8a7c-ecb4-4ca3-b045-1dfa50104289
RegisteredWithAU REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\SLS
ClientHash2 REG_DWORD 0xdc


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\SLS\{117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}
ResponseHash REG_BINARY EE2F5756D2AE0E3F034418E054625B4C0AD29AEEE9A78DAD311C79EC6BCA5D95
ResponseMarker REG_QWORD 0x1d1ac9611831810


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\SLS\{7971F918-A847-4430-9279-4A52D1EFE18D}
ResponseHash REG_BINARY 52758849A77D0700AA07A5610A78CDC6F4B3DAE4B32A5D4622329EF6B4CF8052
ResponseMarker REG_QWORD 0x1d1abea9a6466f3


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\SLS\{855E8A7C-ECB4-4CA3-B045-1DFA50104289}
ResponseHash REG_BINARY 79FEB6D7F424582499FF11FA38DBC236A9AC010CA0512A16756508739203E294
ResponseMarker REG_QWORD 0x1d1abe1db6faba3


HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\WINDOWSUPDATE\SLS\{9482F4B4-E343-43B6-B170-9A65BC822C77}
ResponseHash REG_BINARY 154D76541D138D9C2486B251F9BB79C0C3C0D083397BFE31B8B8772BB3160722
ResponseMarker REG_QWORD 0x1d1abe1db5a3643
 
Re: [Win10 1511] Anniversary update will not install

We need to find the driver responsible for this. Please look for the following files on your machine and zip/attach them.
The minidump file: c:\$Windows.~bt\Sources\Rollback\setupmem.dmp,
Event logs: c:\$Windows.~bt\Sources\Rollback*.evtx
The device install log: c:\$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
 
Re: [Win10 1511] Anniversary update will not install

There is not a rollback folder or file in this location. Only a folder called Panther.
 
Re: [Win10 1511] Anniversary update will not install

OK, please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

Re: [Win10 1511] Anniversary update will not install

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-03-24 09:50:01.060
Microsoft Windows 10 Build 10586 - amd64
Using .txt script file at C:\Users\bhick\Desktop\SFCScript.txt [0]








FileScan:: directive completed successfully.








Successfully processed all directives.










SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-03-24 09:54:51.345
Script hash: yhpEYubMDJVmdTedJekimBpjRVJoZ/qhdzcTt5N6W14=
----------------------EOF-----------------------
 
Re: [Win10 1511] Anniversary update will not install

What are all the main folders that you show beneath the following directory?
c:\$Windows.~bt\Sources
 
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