[SOLVED] [Win10ProV1511Build10586 x64] Unable to upgrade to 1607.

M

Mops

Member
Joined
Oct 28, 2017
Posts
10
Hello,

I can't upgrade my HP8540w notebook from Win 10 pro 64bit past version 1607.

Originally the notebook was on Win 7 pro 64 bit, the upgrades to Win 10 version 1511 and 1607 worked without errors via WU. Same with the monthly cumulative updates, latest version now is build 14393.1770.
Update to 1703 or 1709 with WU fails.

If I try to do an inplace repair (1607) or update (1703/1709) with an ISO mounted as a virtual drive or on a bootable USB stick (made with rufus) I always get the same error.
First of all the I am not asked to keep the personal files and apps by the setup. If I ignore this the setup is stopped after "Making sure you're ready to install" with the error message "Something Happened – We Couldn’t Tell if Your PC is Ready to Continue Installing Windows 10. Try Restarting Setup."


What I tried so far:

- updated BIOS and drivers to their latest version

- did a full virus scan with Avira Antivirus and Windows Defender - nothing found

- after that I uninstalled Avira Antivirus (Windows uninstall + manufacturer tool, also in safe mode) and SuperAntiSpyware (windows uninstall), although they had never been a problem upgrading from Win7 to Win10 version 1511 and Win10 version 1607. Also run ESET AV remover, so everything should have been removed.

- reset WU

- checkdisk /f

- sfc /scannow
- Dism /Online /Cleanup-Image /ScanHealth
- Dism /Online /Cleanup-Image /CheckHealth
- dism /online /cleanup-image /restorehealth
all without problems

- SFCfix
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-11-04 08:20:27.265
Microsoft Windows 10 Build 14393 (Updates Deferred) - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-11-04 08:20:49.452
----------------------EOF-----------------------


- I made an image of the hd with Macrium reflect, removed all partitions, did a fresh clean install of Win 10 Pro 64bit 1709 (which was working fine - graphics, sound, touchpad, etc.) to get a new system partition and restored the partition containing c: from the backup. No problem booting, no problems with my old 1607, but still no upgrade to 1703/1709.

- from the recovery console:
bootrec /fixmbr ok
bootrec /fixboot access denied (!) (same as after the clean install - where is this blocked?)


The attached logfiles are made after all these unseccessful attempts.

Any helpful ideas are welcome. Thank you.
 

Attachments

Re: [WIN10 Pro x64] Can't update past 1607

Hi and welcome to Sysnative. Sorry for the delay. Are you still in need of assistance?
 
Re: [WIN10 Pro x64] Can't update past 1607

Hello Brian,

thanks for your reply.
I couldn't solve the problem yet so help is still welcome.

M.
 
Re: [WIN10 Pro x64] Can't update past 1607

OK, let's give it a go. I apologize if you already tried these things but I need to find out. Just answer the questions...don't try the install yet. We'll try to come up with a plan.

1. Do you have SecureBoot enabled in the BIOS? If so can have you disabled it and try the update with the ISO?
2. Have you tried, disabling your wireless NIC, wired NIC, and disconnecting all peripherals from your machine that weren't absolutely necessary to type or use a mouse?
3. Do you have IIS installed on your machine?
4. Did you relocate your user profiles so they point to another drive besides the C:\ drive?
5. While attempting the upgrade, did your machine reboot at all before getting the failure message? If so...how many times?

Thanks.
 
Re: [WIN10 Pro x64] Can't update past 1607

Hello Brian,

thanks for your reply.

1. Do you have SecureBoot enabled in the BIOS? If so can have you disabled it and try the update with the ISO?

UEFI has never been activated since I am coming from WIN 7. So I think there should be no SecureBoot.


2. Have you tried, disabling your wireless NIC, wired NIC, and disconnecting all peripherals from your machine that weren't absolutely necessary to type or use a mouse?

Yes. I removed all external hardware (which is only a USB card reader as the built in one is faulty and therefore deactivated). I deactivated all internal extras like wired NIC, wireless NICcamera, fingerprint reader etc in the BIOS. And I disabled the NICs in Windows. Same error.

3. Do you have IIS installed on your machine?

No. But what I am running from time to time ist a XAMPP installation for my Joomla test enviroment - but for the updates it was not started.

4. Did you relocate your user profiles so they point to another drive besides the C:\ drive?

I never had any HD drives apart the one containing C:/ so the user profiles have always been there.
There were two additional partitions by HP on the original disk which had drive letters for some time. But they are gone (of course) when I cleared the disk, did a clean install (with MBR) from a bootable USB stick and restored C: from an image made before. Unfortunately that didn't solve the update problem.

5. While attempting the upgrade, did your machine reboot at all before getting the failure message? If so...how many times?

The failure message appeared before any rebboting.
I think the problem starts earlier when I should be asked by the setup programm which files I want to keep. This dialogue is missing (or it pops up for a very short moment only so that I can't see is), the setup program simply continues.
Is it possible that the setup program doesn't recognise the Windows already installed, although being executed under build 1607?

M.
 
Re: [WIN10 Pro x64] Can't update past 1607

Let's see if we can find out. Please do the following.

Step#1 - Capture Process Monitor Trace
 1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Attempt the Windows 10 Upgrade.
3. Stop Process Monitor as soon as the update fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
11908d1430506241-windows-updates-fail-repeatedly-stop-jpg


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log.
 
Re: [WIN10 Pro x64] Can't update past 1607

Awesome. I need some logs.

1. Zip up your entire c:\windows\logs\cbs folder and upload.
2. C:\$WINDOWS.~BT\Sources\Panther\setupact.log
3. C:\Windows\Logs\DISM\dism.log
4. C:\Windows\Logs\MoSetup\BlueBox.log
 
Re: [WIN10 Pro x64] Can't update past 1607

BrianDrab said:
Awesome. I need some logs.

1. Zip up your entire c:\windows\logs\cbs folder and upload.
2. C:\$WINDOWS.~BT\Sources\Panther\setupact.log
3. C:\Windows\Logs\DISM\dism.log
4. C:\Windows\Logs\MoSetup\BlueBox.log
Click to expand...

ok
 

Attachments

Re: [WIN10 Pro x64] Can't update past 1607

Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

Re: [WIN10 Pro x64] Can't update past 1607

here it is:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-11-14 06:50:12.055
Microsoft Windows 10 Build 14393 (Updates Deferred) - amd64
Using .txt script file at C:\Users\Christian\Desktop\SFCScript.txt [0]




RegistryExport::
Failed to export datablocks for registry key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\SecureBoot.

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\SecureBoot]
"AvailableUpdates"=dword:00008003

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\SecureBoot\State]
RegistryExport:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2017-11-14 06:50:12.408
Script hash: uC7YIh4dmLnjAu8orTPkyyctyz3CAS6M60U6NPUXdxw=
----------------------EOF-----------------------

M.
 

Attachments

Re: [WIN10 Pro x64] Can't update past 1607

Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Re: [WIN10 Pro x64] Can't update past 1607

Hi Brian,

here is the log:

Entferungsergebnis von Farbar Recovery Scan Tool (x64) Version: 12-11-2017 03
durchgeführt von Christian (14-11-2017 21:24:26) Run:2
Gestartet von C:\Users\Christian\Desktop
Geladene Profile: Christian (Verfügbare Profile: Christian & boinc_master & Administrator)
Start-Modus: Normal
==============================================

fixlist Inhalt:
*****************
CreateRestorePoint:
[-HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\SecureBoot\State]
*****************

Fehler: (0) Erstellen eines Wiederherstellungspunktes gescheitert.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\SecureBoot\State => Schlüssel nicht gefunden.

==== Ende von Fixlog 21:24:26 ====

It says failed to create a recovere point.
Key not found.

M.
 
Re: [WIN10 Pro x64] Can't update past 1607

Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Re: [WIN10 Pro x64] Can't update past 1607

Entferungsergebnis von Farbar Recovery Scan Tool (x64) Version: 12-11-2017 03
durchgeführt von Christian (14-11-2017 22:26:12) Run:3
Gestartet von C:\Users\Christian\Desktop
Geladene Profile: Christian (Verfügbare Profile: Christian & boinc_master & Administrator)
Start-Modus: Normal
==============================================

fixlist Inhalt:
*****************
DeleteValue:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecureBoot|State


*****************

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecureBoot\\State => Wert nicht gefunden.

==== Ende von Fixlog 22:26:12 ====
 
Re: [WIN10 Pro x64] Can't update past 1607

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-11-14 23:27:21.964
Microsoft Windows 10 Build 14393 (Updates Deferred) - amd64
Using .txt script file at C:\Users\Christian\Desktop\SFCScript.txt [1]




RegistryExport::
Successfully exported registry key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\SecureBoot.

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\SecureBoot]
"AvailableUpdates"=dword:00008003

Datablocks: O:BAD:AI(A;;KA;;;BA)(A;;KA;;;SY)(A;;KR;;;BU)(A;;KR;;;AC)(A;CIID;KR;;;S-1-15-3-1024-1065365936-1281604716-3511738428-1654721687-432734479-3232135806-4053264122-3456934681)(A;ID;KR;;;BU)(A;CIIOID;GR;;;BU)(A;ID;KA;;;BA)(A;CIIOID;GA;;;BA)(A;ID;KA;;;SY)(A;CIIOID;GA;;;SY)(A;CIIOID;GA;;;CO)(A;ID;KR;;;AC)(A;CIIOID;GR;;;AC)
RegistryExport:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2017-11-14 23:27:22.886
Script hash: uC7YIh4dmLnjAu8orTPkyyctyz3CAS6M60U6NPUXdxw=
----------------------EOF-----------------------
 
Re: [WIN10 Pro x64] Can't update past 1607

OK, attempt the upgrade again and if it fails I only need the following two logs.
Code: 
C:\$WINDOWS.~BT\Sources\Panther\setupact.log
C:\$WINDOWS.~BT\Sources\Panther\setuperr.log
 
Re: [WIN10 Pro x64] Can't update past 1607

Hi again,

I am on 1709 :smile9:

Thank you very much.

M.
 
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