[SOLVED] Win10 Update failure, SFC & DISM not working, hangs on "checking for update"

S

satlus

Contributor
Joined
Jun 17, 2022
Posts
17
Hi all,

I experienced a failed windows update last week that is not recoverable (yet). Windows Update hangs indefinitely on "Checking for updates", and the machine is taking much longer than expected to boot.

System Specs
- ryzen 5800
- 32GB DDR3200
- M.2 SSD system disk, SATA SDD data disk
- windows 21H2 (19044.1706)

What's been done so far
- windows memory diagnostic - passed
- sfc /scannow
- fails with "Windows Resource Protection could not start the repair service."
- tried to restart the windows modules installer (net stop/start trustedinstaller), re-tried in both stopped/started states
- tried to run it safe mode, and from windows recovery console (booted from win10 install usb)
- Dism /Online /Cleanup-Image /RestoreHealth
- throws "error 193"
- dism.log shows
DISM.EXE: Could not load the image session. HRESULT=800700C1
DISM DISM.EXE: Unable to start the servicing process for the image at 'C:\'. HRESULT=800700C1
- ran in safe mode and from recovery console
- SFCFix.exe
- no errors were found
- checkdsk -r
- completed without issues
- Checked EventViewer for Errors
- This error is repeated on boot->Unable to start a DCOM Server: {0823B6F8-F499-4D5E-B885-EA9CB4F43B24}. The error: "2147943792"
- Ran the windows 21H2 updater - hangs on checking for updates

CBS folder is uploaded, any guidance is deeply appreciated, thank you for these forums!
 

Attachments

Hi and welcome to Sysnative,

Open a elevated command prompt and run the following command. Attach Dirlist.txt to your next post.
Code: 
dir /s /a %systemroot%\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.1704_none_7de951067ca990f6 > "%userprofile%\Desktop\Dirlist.txt"
 
Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Hi,

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Open a elevated command prompt and run the following command. Attach Dirlist.txt to your next post.
Code: 
dir /s /a %systemroot%\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.1737_none_7dec0d8c7ca729de > "%userprofile%\Desktop\Dirlist.txt"
 
Please try to reinstall the latest SSU.

1. Unpack the attachement SSU-19041.1737-x64.zip and copy SSU-19041.1737-x64.cab to C:\WUTemp.
2. Open the Start menu of Windows and type CMD.
3. When you see Command Prompt on the list, select the option Run as administrator.
4. Copy and paste the following commands one at a time into the command prompt and press enter after each.
Code: 
CD C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\SSU-19041.1737-x64.cab
5. Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.
 

Attachments

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Please reboot the system and try to run the System File Checker.
  • Click the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, and press enter.
    Code: 
    sfc /scannow
  • Take a screenshot of the commandprompt window and paste it into your next reply.
 
Download
56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.
 

Attachments

Please try to run the System File Checker sfc /scannow and post the result.
 
Progress! The command no longer errors out. Attaching the CBSLog per the command output
1655742410701.png
 

Attachments

Please run the following command, if it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 
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