Win10 Latency Issues + Video Stuttering + Audio Cracks

[gilberto]

Hello everybody,

my notebook's facing serious troubles with latency issues, which are shown mostly by audio cracks but also by video stuttering.

A short history on the error: Until April 2020 the notebooks OS was Win7 and the error never occured. Once I upgraded the OS to Win10 the issue started occuring from the very first moment on. When I switched the OS I also changed the second (not main) harddrive from HDD to SSD.

Since then I spent many hours online to find a solution for this issue and tried many things, which I will sum up briefly:

- All drivers are up to date
- BIOS is up to date
- LatencyMon indentifies problems with ndis.sys
- Already tried to solve the issues by switching adapters and other devices on and off via try and error
- Once the notebook has no working wifi-connection, the issues gets somewhat better
- I turned off CPU throttling
- I also turned off the power savings mode of the wifi-adapter

Please find the information and data provided in the following links:
Latency Issue - Google Drive
http://speccy.piriform.com/results/jl8RTMbVzlppaZAWwPc1u6Z

I'm pretty lost right now since the issue is still occuring... Please help me guys.


Cheers

Mike

 

[Masterchiefxx17]

If you unplug the laptop and run it on battery power, does the problem continue?

 

[gilberto]

Yes, unfortunately the issue is still occuring...

 

[xilolee]

• Update windows to the latest version.
  And test it for a day (or two).
• If previous point didn't change anything: create a system restore point, create a system image, backup your important files.
• Download (don't install) http://us.download.nvidia.com/Windows/425.31/425.31-notebook-win10-64bit-international-whql.exe
  Uninstall everything from nvidia.
  Install the driver only.
  And test it for a day (or two).
  
  How to install the driver only? An example:
  Read More:

  (I used amd drivers because I have amd cpu/graphics, i.e. an APU)
  Unzip/decompress/extract the content of the driver you downloaded (in your preferred path).
  Open device manager.
  Double-left-click "display adapters" and double-left-click nvidia geforce graphics (or how it is called).
  View attachment 59665
  (or you can see "other devices" under the main list: double-left-click it and then double-left-click "unknown device")
  Its properties will appear, and general tab will be displayed.
  Switch to the driver tab and click update driver.
  View attachment 59666
  Click Browse my computer for driver software - Locate and install driver software manually.
  View attachment 59669
  Under the text box named "Search for drivers in this location:", paste the path of nvidia drivers.
  View attachment 59672
  Click the next button.
  After this, nvidia drivers should be installed.
  View attachment 59673
  (My screen/monitor became black two-three times for some seconds)
  View attachment 59668
  If it should ask to reboot, reboot (mine didn't ask it).
  
• If previous point didn't change anything: download (don't install) https://downloadmirror.intel.com/29474/a08/win64_15.40.45.5126.zip
  Uninstall intel graphics.
  Install the driver only.
  And test it for a day (or two).
• If previous point didn't change anything: uninstall kaspersky (enable windows defender).
  And test it for a day (or two).