[Win10] Help! Not updating: 0x800703f1

amy · Oct 21, 2016

I have a Gateway Windows 7 64 bit that was upgraded to Windows 10 and I have had nothing but problems. I cannot update ANYTHING on my computer like drivers, iTunes, Adobe, and even the Anniversary Windows 10 update will not install. I have ran the trouble shooter and did repairs. Retried to install Windows 10 it says it failed. :banghead: I have created a new local account (admin) still it failed. :banghead: I tried installing a clean new version of Windows 10 and it still said it failed. :banghead: Oh I also have gotten a error code 0x800703f1
Another issue is the Windows menu and Cortana has never worked. :huh:
Please help me fix this!

:noidea:

zcomputerwiz · Oct 24, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

Hello and Welcome!

Please manually upload the components hive by following these instructions:

Upload Components Hive

Navigate to C:\Windows\System32\config
Right-click on the current COMPONENTS file and select copy
Note: If you get an error that the file is in use, reboot your computer and then try again.
Right-click on your Desktop and select paste
Right-click on the COMPONENTS file on your Desktop and select Send To -> Compressed (zipped) Folder
Upload the zip from your Desktop to a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.

amy · Oct 25, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

zcomputerwiz said:
Hello and Welcome!

Please manually upload the components hive by following these instructions:

Upload Components Hive

Navigate to C:\Windows\System32\config

Right-click on the current COMPONENTS file and select copy
Note: If you get an error that the file is in use, reboot your computer and then try again.

Right-click on your Desktop and select paste

Right-click on the COMPONENTS file on your Desktop and select Send To -> Compressed (zipped) Folder

Upload the zip from your Desktop to a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.

Thank you for responding. Here is the link to the file.
https://1drv.ms/u/s!At0cIxxhyRI8cducjfOBKZpwE9Q

zcomputerwiz · Oct 25, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

I don't see anything obviously wrong with the components hive.

Please try the following:

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Dism /Online /Cleanup-Image /RestoreHealth
When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:

C:\Windows\Logs\CBS\CBS.log

If the zip file is larger than 8MB, please use a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.

amy · Oct 25, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

zcomputerwiz said:
I don't see anything obviously wrong with the components hive.

Please try the following:

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)

When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Dism /Online /Cleanup-Image /RestoreHealth

When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:

C:\Windows\Logs\CBS\CBS.log

If the zip file is larger than 8MB, please use a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.10240.16384

Image Version: 10.0.10240.16384

[==========================100.0%==========================]

Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

Link to CBS log
Dropbox - CBS.zip

zcomputerwiz · Oct 26, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

Code:

2016-10-25 18:04:58, Info                  CBS    
=================================
Checking System Update Readiness.

(p)	CSI Payload Corrupt			amd64_microsoft-windows-s..l32-kf-userprofiles_31bf3856ad364e35_10.0.10240.16384_none_8be63531c246d015\desktop.ini
Repair failed: Missing replacement payload.
(p)	CSI Payload Corrupt			amd64_microsoft-windows-s..-kf-programfilesx86_31bf3856ad364e35_10.0.10240.16384_none_8a8037804a8970a1\desktop.ini
Repair failed: Missing replacement payload.

Summary:
Operation: Detect and Repair 
Operation result: 0x800f081f
Last Successful Step: Entire operation completes.
Total Detected Corruption:	2
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	2
Total Repaired Corruption:	0
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True

Total Operation Time: 2683 seconds.

2016-10-25 18:04:58, Info                  CBS    CheckSur: hrStatus: 0x800f081f [CBS_E_SOURCE_MISSING], download Result: 0x800f0948 [CBS_E_SOURCE_MISSING_FROM_WU_CAB]

It does appear that this is an old version of Windows 10, but these files shouldn't cause the update to fail.

Do you use an antivirus product and have your license information available? If so, please uninstall it for testing.

Next follow these instructions to configure Windows for clean boot:
Clean Boot

Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
Type msconfig in the search box, and then tap or click msconfig.
On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager
On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

https://support.microsoft.com/en-us/kb/929135

Once the computer has restarted, create installation media for the Windows 10 Anniversary Update using the media creation tool here: Windows 10

You will need an empty 8GB flash drive.
Once the media has been created, run setup from the flash drive and choose the 'keep my files and settings' options to upgrade.
If the upgrade fails, zip and attach C:\$Windows.~bt\Sources\Panther\SetupAct.log

amy · Oct 27, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

zcomputerwiz said:
Code:

2016-10-25 18:04:58, Info CBS ================================= Checking System Update Readiness. (p) CSI Payload Corrupt amd64_microsoft-windows-s..l32-kf-userprofiles_31bf3856ad364e35_10.0.10240.16384_none_8be63531c246d015\desktop.ini Repair failed: Missing replacement payload. (p) CSI Payload Corrupt amd64_microsoft-windows-s..-kf-programfilesx86_31bf3856ad364e35_10.0.10240.16384_none_8a8037804a8970a1\desktop.ini Repair failed: Missing replacement payload. Summary: Operation: Detect and Repair Operation result: 0x800f081f Last Successful Step: Entire operation completes. Total Detected Corruption: 2 CBS Manifest Corruption: 0 CBS Metadata Corruption: 0 CSI Manifest Corruption: 0 CSI Metadata Corruption: 0 CSI Payload Corruption: 2 Total Repaired Corruption: 0 CBS Manifest Repaired: 0 CSI Manifest Repaired: 0 CSI Payload Repaired: 0 CSI Store Metadata refreshed: True Total Operation Time: 2683 seconds. 2016-10-25 18:04:58, Info CBS CheckSur: hrStatus: 0x800f081f [CBS_E_SOURCE_MISSING], download Result: 0x800f0948 [CBS_E_SOURCE_MISSING_FROM_WU_CAB]

It does appear that this is an old version of Windows 10, but these files shouldn't cause the update to fail.

Do you use an antivirus product and have your license information available? If so, please uninstall it for testing.

Next follow these instructions to configure Windows for clean boot:
Clean Boot

Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.

Type msconfig in the search box, and then tap or click msconfig.

On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.

On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager

On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.

On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

https://support.microsoft.com/en-us/kb/929135

Once the computer has restarted, create installation media for the Windows 10 Anniversary Update using the media creation tool here: Windows 10

You will need an empty 8GB flash drive.
Once the media has been created, run setup from the flash drive and choose the 'keep my files and settings' options to upgrade.
If the upgrade fails, zip and attach C:\$Windows.~bt\Sources\Panther\SetupAct.log[/QUOTE

Windows update failed but my usb drives and other drives are working now.
Dropbox - setupact.zip

zcomputerwiz · Oct 27, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

Code:

2016-10-26 22:42:41, Error                 DISM   DISM Driver Manager: PID=8520 TID=9224 Failed to enumerating driver packages in the driver store. - CDmiDriverStore::GetDriverPackageCollection(hr:0x800703f1)
2016-10-26 22:42:41, Error                 DISM   DISM Driver Manager: PID=8520 TID=9224 Failed to generating the collection of packages in the image. - CDriverManager::GetDriverPackageCollection(hr:0x800703f1)
2016-10-26 22:42:41, Error                 DISM   API: PID=8012 TID=12216 Failed to retrieve drivers from image. AllDrivers=FALSE. - CGetDriversCommandObject::InternalExecute(hr:0x800703f1)
2016-10-26 22:42:41, Error                 DISM   API: PID=8012 TID=12216 InternalExecute failed - CBaseCommandObject::Execute(hr:0x800703f1)
2016-10-26 22:42:41, Error                 DISM   API: PID=8012 TID=10876 CGetDriversCommandObject failed - DismGetDriversInternal(hr:0x800703f1)
2016-10-26 22:42:41, Info                  DISM   API: PID=8012 TID=10876 Leave DismGetDriversInternal - DismGetDriversInternal
2016-10-26 22:42:41, Error                 SP     Failed to get driver packages from the online system. Error: 0x800703F1[gle=0x0000007a]

Looks like it might be the drivers registry hive.

Please zip and attach the file C:\Windows\System32\config\DRIVERS with your reply.

amy · Oct 27, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

zcomputerwiz said:

Code:

2016-10-26 22:42:41, Error                 DISM   DISM Driver Manager: PID=8520 TID=9224 Failed to enumerating driver packages in the driver store. - CDmiDriverStore::GetDriverPackageCollection(hr:0x800703f1)
2016-10-26 22:42:41, Error                 DISM   DISM Driver Manager: PID=8520 TID=9224 Failed to generating the collection of packages in the image. - CDriverManager::GetDriverPackageCollection(hr:0x800703f1)
2016-10-26 22:42:41, Error                 DISM   API: PID=8012 TID=12216 Failed to retrieve drivers from image. AllDrivers=FALSE. - CGetDriversCommandObject::InternalExecute(hr:0x800703f1)
2016-10-26 22:42:41, Error                 DISM   API: PID=8012 TID=12216 InternalExecute failed - CBaseCommandObject::Execute(hr:0x800703f1)
2016-10-26 22:42:41, Error                 DISM   API: PID=8012 TID=10876 CGetDriversCommandObject failed - DismGetDriversInternal(hr:0x800703f1)
2016-10-26 22:42:41, Info                  DISM   API: PID=8012 TID=10876 Leave DismGetDriversInternal - DismGetDriversInternal
2016-10-26 22:42:41, Error                 SP     Failed to get driver packages from the online system. Error: 0x800703F1[gle=0x0000007a]

Looks like it might be the drivers registry hive.

Please zip and attach the file C:\Windows\System32\config\DRIVERS with your reply.

Dropbox - drivers.zip

zcomputerwiz · Oct 27, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

Looks like that is the Drivers folder.

I need the single file DRIVERS in C:\Windows\System32\config\

:)

amy · Oct 27, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

zcomputerwiz said:
Looks like that is the Drivers folder.

I need the single file DRIVERS in C:\Windows\System32\config\

:)

When I go to C:\Windows\System32\config\DRIVERS

It prompts me and ask what app to use to open file. I'm not sure what to put. I tried note pad but comes up with very weird writing.

amy · Oct 27, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

This is what it looks like.

zcomputerwiz · Oct 28, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

Please copy that file to your Desktop, then right click on the copy and choose Send To... -> Compressed (zipped) Folder.
Once the zip has been created, attach it with your reply.

amy · Oct 28, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

zcomputerwiz said:
Please copy that file to your Desktop, then right click on the copy and choose Send To... -> Compressed (zipped) Folder.
Once the zip has been created, attach it with your reply.

Dropbox - DRIVERS.zip

amy · Oct 28, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

If I didn't get it with the previous try this one.
Dropbox - DRIVERS.zip

zcomputerwiz · Oct 31, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

Sorry about the delay.

Step 1 - Replace Drivers Hive Manually

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download DRIVERS.ZIP and save to your desktop.
Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
Now we have the DRIVERS file that we will be using to replace your current one.
Navigate to C:\Windows\System32\config
Right-click on the current DRIVERS file and select rename. Rename it to DRIVERS.bad.
Note: If you get an error that the file is in use, reboot your computer and then try again.
Take the file from the Drivers folder on your desktop and paste it into C:\Windows\System32\config

View attachment DRIVERS.zip

amy · Oct 31, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

After I replace file do I try and download Windows 10 Anniversary edition?

zcomputerwiz · Nov 1, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

Yes, please do :)

amy · Dec 5, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

Thank you so much for your help! My computer is running great! Although I have run into another issue. Shall I start another thread?

zcomputerwiz · Dec 5, 2016

Re: Help with Windows 10 not updating and Error 0x800703f1

You can post the problem here, I'll continue to assist you.

[Win10] Help! Not updating: 0x800703f1

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