[SOLVED] [Win10] failed updates

Wilyums

Contributor
Joined
Jan 18, 2017
Posts
12
Location
St. Catharines Ontario
Hi!
Until January 2017 all Windows 10 Updates on this laptop (a Toshiba Pentium which we upgraded from Windows 7 this past summer) were successful - first try. Then, when Windows tried to install the "Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3201845)", this and certain subsequent Windows updates (KB3206632, KB890830, KB3213986) began to fail. The only Windows update that has been successful since Jan 1 was "Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2, 2016 x64 Edition KB890830" on January 7 AND 13.
And, possibly because these downloads are huge (nearly 1G), web navigation and computer performance slowed to a virtual standstill perhaps during automatic download and installation attempts (Even though it appears that these installs should have taken place when the computer wasn't being used). The mouse would freeze for minutes at a time.
Last night I ran chkdsk C: /r successfully - although it did hang for hours at 11%. Today the computer is running very smoothly, with no obvious performance issues. But, the Windows update failed again this morning.

I've since discovered your website, and I'm hopeful and intrigued.
I've run the SFCFix.exe, but it crashed. - "stage 1 of 6 failed on server". The error report was sent. Nice report message "something has gone horribly wrong" :smile9:


Not sure if this is related, but around the same time as the updates stopped, the laptop began experiencing problems starting up - where the screen would remain dark grey after the initial windows icon and spinning wheel. We discovered that this can be worked around by pressing the power button, closing the lid, then reopening the lid.:huh:

Thanks for looking into this - we greatly appreciate it!
 
Re: Windows 10 failed updates

Sorry for the delay. Do you still need assistance?
Thanks for getting back to me!
The machine itself is running well now - no BSOD events lately. Had to check to see if things had rectified themselves re: Windows updates. Unfortunately things are still static. It automatically tries and fails to install the latest(?) update KB3213986 every few days (in the background). It last tried Jan 27. And, even though it appears as though there MAY be a later update available, it hasn't tried to install that later update.

Cheers!
 
Re: Windows 10 failed updates

OK, let's see what we can do. Please do the following.

SFC Scan
1. Right-click on the Start
w8start.png
button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Re: Windows 10 failed updates

Hi BrianDrab, Per the system scan the Windows Resource Protection did not find any "integrity violations". Attached is the CBS.zip. 'cbs (2).zip'
Thanks again for your help with all this.
Cheers!

OK, let's see what we can do. Please do the following.

SFC Scan
1. Right-click on the Start
w8start.png
button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 

Attachments

Re: Windows 10 failed updates

Good. Let's also do the following.

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Re: Windows 10 failed updates

So far so good...
Cheers!View attachment cbs (2).zip

Good. Let's also do the following.

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Re: Windows 10 failed updates

Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Re: Windows 10 failed updates

Hi again,
Things went well, but after the FRST64 ran there was a note that "something has gone horribly wrong and SFCFix has crashed". (Is this significant to what we're doing?) Attached is the Fixlog. Cheers!

View attachment Fixlog.txtView attachment Fixlog.txt
Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 
Re: Windows 10 failed updates

(Is this significant to what we're doing?)
No it isn't.

Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Re: Windows 10 failed updates

Good. Please do the following again.

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Re: Windows 10 failed updates

Hi Brian - here's screenshot of the Command Prompt window where things stall.

17 2 3 capture.PNG
Good. Please do the following again.

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Re: Windows 10 failed updates

Hi Brian - here's screenshot of the Command Prompt window where things stall.

View attachment 24492

So, I closed the Command Prompty window and reopened it then ran the copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt . It asked if I wanted to overwrite the file and I said yes. It ran, but didn't generate a new cbs.txt file.

Was I perhaps too impatient in waiting for the RestoreHealth operation to bring back the command prompt? I've waited three times for well over an hour - but nothing...

Cheers!
 
Re: Windows 10 failed updates

Please let it run for much longer than that and see what happens.

Hi Brian,
I've let it run for straight for 48 hours - with no result. It is still running (?) The laptop itself has been operating well. The last time it attempted Cumulative Update for Windows was Jan 27th - and that failed as it had in each prior attempt of that particular update.
Thanks for your patience!
Cheers,
Wilyums
 
Re: Windows 10 failed updates

OK, please do the following.

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please copy and paste log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also paste that along with the FRST.txt into your reply.
 

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