[SOLVED] Win10 64bit system_service_exception

S

Sightstone

Member
Joined
Oct 8, 2018
Posts
10
Hello,
I am an owner of a 6 months old Acer Aspire 3 NX.GNPEP.007 240SSD that recently refused to cooperate.

I tried resetting the computer (I don't care about the files) - unsuccessfully.
I checked the minidump with a poor result: "Probably caused by : ntkrnlmp.exentkrnlmp.exe ( ( nt!HvpValidateLoadedBin+0nt!HvpValidateLoadedBin+0 ) )"
I updated the drivers from the Acer website (at least those that did not require win installer or the internet).
I tried updating windows and it's supposedly up to date.
I performed the CBS scan with it pointing at 5 problems embedded within windows itself, and through which I found this site and people with similar problems.
I couldn't run the sfcfix.exe, because I need to be in the safe mode in order for the laptop to not die. And for some reason networking does not mean internet connection (excuse my ignorance).

And for some additional context: Ever since the system started torturing me for an update (could've been a few weeks), I was not properly shutting the laptop down. Instead I was just snoozing it with the lid.
I don't remember it ever updating but the system ensures it is up to date. Just to make sure here is the build: "17134.rs4_release.180410-1804"

I am not a computer guy and at this point I'm running out of ideas. I would appreciate it, if someone could find the time to resolve this issue.
 

Attachments

Hello and welcome! Since you are experiencing BSODs, let's do some checking first:

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:



  • Download GSmartControl and save it on your Desktop;
  • Execute gsmartcontrol.exe; Let the install complete and launch the programme.
  • Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
  • Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
    info_failing.png
 
I have performed the scan twice, and both times it got stuck at 10% and ETA 0s.



smartctl 6.5 2016-05-07 r4318 [i686-w64-mingw32-win10(64)] (sf-6.5-1)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, smartmontools


=== START OF INFORMATION SECTION ===
Device Model: GOODRAM
Serial Number: 2FA607720E0807011033
LU WWN Device Id: 5 000000 000000000
Firmware Version: SBFM71.0
User Capacity: 240,057,409,536 bytes [240 GB]
Sector Size: 512 bytes logical/physical
Rotation Rate: Solid State Device
Form Factor: 2.5 inches
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: Unknown(0x0ff8) (minor revision not indicated)
SATA Version is: SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Sat Oct 13 22:16:18 2018 CEDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM feature is: Unavailable
Rd look-ahead is: Enabled
Write cache is: Enabled
ATA Security is: Disabled, frozen [SEC2]


=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED


General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 16) The self-test routine was aborted by
the host.
Total time to complete Offline
data collection: (65535) seconds.
Offline data collection
capabilities: (0x79) SMART execute Offline immediate.
No Auto Offline data collection support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 30) minutes.
Conveyance self-test routine
recommended polling time: ( 6) minutes.


SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate PO-R-- 100 100 050 - 1106
9 Power_On_Hours -O--C- 100 100 000 - 225
12 Power_Cycle_Count -O--C- 100 100 000 - 287
168 Unknown_Attribute -O--C- 100 100 000 - 0
170 Unknown_Attribute PO---- 082 082 010 - 171798692028
173 Unknown_Attribute -O--C- 100 100 000 - 196617
192 Power-Off_Retract_Count -O--C- 100 100 000 - 12
194 Temperature_Celsius PO---K 067 067 000 - 33 (Min/Max 33/33)
218 Unknown_Attribute PO-R-- 100 100 050 - 0
231 Temperature_Celsius PO--C- 100 100 000 - 99
241 Total_LBAs_Written -O--C- 100 100 000 - 744
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning


General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 SL R/O 1 Summary SMART error log
0x02 SL R/O 51 Comprehensive SMART error log
0x03 GPL R/O 64 Ext. Comprehensive SMART error log
0x04 GPL,SL R/O 8 Device Statistics log
0x06 SL R/O 1 SMART self-test log
0x07 GPL R/O 1 Extended self-test log
0x09 SL R/W 1 Selective self-test log
0x10 GPL R/O 1 SATA NCQ Queued Error log
0x11 GPL R/O 1 SATA Phy Event Counters log
0x30 GPL,SL R/O 9 IDENTIFY DEVICE data log
0x80-0x9f GPL,SL R/W 16 Host vendor specific log


SMART Extended Comprehensive Error Log Version: 1 (64 sectors)
Device Error Count: 2
CR = Command Register
FEATR = Features Register
COUNT = Count (was: Sector Count) Register
LBA_48 = Upper bytes of LBA High/Mid/Low Registers ] ATA-8
LH = LBA High (was: Cylinder High) Register ] LBA
LM = LBA Mid (was: Cylinder Low) Register ] Register
LL = LBA Low (was: Sector Number) Register ]
DV = Device (was: Device/Head) Register
DC = Device Control Register
ER = Error register
ST = Status register
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.


Error 2 [1] occurred at disk power-on lifetime: 0 hours (0 days + 0 hours)
When the command that caused the error occurred, the device was active or idle.


After command completion occurred, registers were:
ER -- ST COUNT LBA_48 LH LM LL DV DC
-- -- -- == -- == == == -- -- -- -- --
40 -- 51 00 e8 00 00 02 91 ec b8 e0 00 Error: UNC 232 sectors at LBA = 0x0291ecb8 = 43117752


Commands leading to the command that caused the error were:
CR FEATR COUNT LBA_48 LH LM LL DV DC Powered_Up_Time Command/Feature_Name
-- == -- == -- == == == -- -- -- -- -- --------------- --------------------
25 00 00 00 e8 00 00 02 91 ec b8 e0 00 00:00:00.000 READ DMA EXT
25 00 00 00 40 00 00 00 3f 72 00 e0 00 00:00:00.000 READ DMA EXT
25 00 00 00 40 00 00 00 3f 6d c0 e0 00 00:00:00.000 READ DMA EXT
25 00 00 00 7e 00 00 01 60 0d 60 e0 00 00:00:00.000 READ DMA EXT
25 00 00 08 aa 00 00 01 32 05 40 e0 00 00:00:00.000 READ DMA EXT


Error 1 [0] occurred at disk power-on lifetime: 0 hours (0 days + 0 hours)
When the command that caused the error occurred, the device was active or idle.


After command completion occurred, registers were:
ER -- ST COUNT LBA_48 LH LM LL DV DC
-- -- -- == -- == == == -- -- -- -- --
40 -- 51 08 00 00 00 00 2a fb 40 e0 00 Error: UNC 2048 sectors at LBA = 0x002afb40 = 2816832


Commands leading to the command that caused the error were:
CR FEATR COUNT LBA_48 LH LM LL DV DC Powered_Up_Time Command/Feature_Name
-- == -- == -- == == == -- -- -- -- -- --------------- --------------------
25 00 00 08 00 00 00 00 2a fb 40 e0 00 00:00:00.000 READ DMA EXT
25 00 00 08 00 00 00 00 65 0b c0 e0 00 00:00:00.000 READ DMA EXT
25 00 00 08 00 00 00 00 67 e2 80 e0 00 00:00:00.000 READ DMA EXT
25 00 00 08 00 00 00 03 34 56 40 e0 00 00:00:00.000 READ DMA EXT
25 00 00 08 00 00 00 00 67 e1 80 e0 00 00:00:00.000 READ DMA EXT


SMART Extended Self-test Log Version: 1 (1 sectors)
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Aborted by host 00% 225 -
# 2 Extended offline Aborted by host 00% 222 -


SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


SCT Commands not supported


Device Statistics (GP Log 0x04)
Page Offset Size Value Flags Description
0x01 ===== = = === == General Statistics (rev 1) ==
0x01 0x008 4 287 --- Lifetime Power-On Resets
0x01 0x010 4 225 --- Power-on Hours
0x01 0x018 6 1560318080 --- Logical Sectors Written
0x01 0x028 6 1487421930 --- Logical Sectors Read
0x04 ===== = = === == General Errors Statistics (rev 1) ==
0x04 0x008 4 1106 --- Number of Reported Uncorrectable Errors
0x05 ===== = = === == Temperature Statistics (rev 1) ==
0x05 0x008 1 33 --- Current Temperature
0x05 0x020 1 33 --- Highest Temperature
0x05 0x028 1 33 --- Lowest Temperature
0x06 ===== = = === == Transport Statistics (rev 1) ==
0x06 0x018 4 0 --- Number of Interface CRC Errors
0x07 ===== = = === == Solid State Device Statistics (rev 1) ==
0x07 0x008 1 0 --- Percentage Used Endurance Indicator
|||_ C monitored condition met
||__ D supports DSN
|___ N normalized value


SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x0001 2 0 Command failed due to ICRC error
0x0003 2 0 R_ERR response for device-to-host data FIS
0x0004 2 0 R_ERR response for host-to-device data FIS
0x0006 2 0 R_ERR response for device-to-host non-data FIS
0x0007 2 0 R_ERR response for host-to-device non-data FIS
0x0008 2 0 Device-to-host non-data FIS retries
0x0009 4 4 Transition from drive PhyRdy to drive PhyNRdy
0x000a 4 5 Device-to-host register FISes sent due to a COMRESET
0x000f 2 0 R_ERR response for host-to-device data FIS, CRC
0x0010 2 0 R_ERR response for host-to-device data FIS, non-CRC
0x0012 2 0 R_ERR response for host-to-device non-data FIS, CRC
0x0013 2 0 R_ERR response for host-to-device non-data FIS, non-CRC
 
ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013


------< Log generate on 10/13/2018 11:30:21 PM >------
Category: 0
Computer Name: LAPTOP-9RAOE138
Event Code: 26213
Record Number: 2058
Source Name: Chkdsk
Time Written: 10-13-2018 @ 21:21:39
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode. A volume snapshot was not used. Extra errors and warnings may be reported as the volume may have changed during the chkdsk run.


Checking file system on C:
The type of the file system is NTFS.
The volume is in use by another process. Chkdsk
might report errors when no corruption is present.
Volume label is Acer.


WARNING! /F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...


430080 file records processed.


File verification completed.


18389 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


1314 reparse records processed.




544062 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




1314 reparse records processed.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


56992 data files processed.


CHKDSK is verifying Usn Journal...


30622136 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


233262079 KB total disk space.
86797152 KB in 189187 files.
148476 KB in 56993 indexes.
28 KB in bad sectors.
539799 KB in use by the system.
65536 KB occupied by the log file.
145776624 KB available on disk.


4096 bytes in each allocation unit.
58315519 total allocation units on disk.
36444156 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: LAPTOP-9RAOE138
Event Code: 1001
Record Number: 2044
Source Name: Microsoft-Windows-Wininit
Time Written: 10-08-2018 @ 09:02:44
Event Type: Information
User:
Message:


Checking file system on C:
The type of the file system is NTFS.
Volume label is Acer.




One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.


Stage 1: Examining basic file system structure ...
430080 file records processed.




File verification completed.
18376 large file records processed.




0 bad file records processed.






Stage 2: Examining file name linkage ...
1311 reparse records processed.




The multi-sector header signature for VCN 0xab9 of index $I30
in file 0x2c6b3 is incorrect.
ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ................
Correcting error in index $I30 for file 2C6B3.
The multi-sector header signature for VCN 0xa77 of index $I30
in file 0x2c6b3 is incorrect.
ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ................
Correcting error in index $I30 for file 2C6B3.
The multi-sector header signature for VCN 0xa7f of index $I30
in file 0x2c6b3 is incorrect.
ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ................
The multi-sector header signature for VCN 0xab7 of index $I30
in file 0x2c6b3 is incorrect.
ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ................
Correcting error in index $I30 for file 2C6B3.
The multi-sector header signature for VCN 0xabc of index $I30
in file 0x2c6b3 is incorrect.
ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ................
Correcting error in index $I30 for file 2C6B3.
The multi-sector header signature for VCN 0xac4 of index $I30
in file 0x2c6b3 is incorrect.
ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ................
Correcting error in index $I30 for file 2C6B3.
The multi-sector header signature for VCN 0xa69 of index $I30
in file 0x2c6b3 is incorrect.
ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ................
Correcting error in index $I30 for file 2C6B3.
The index bitmap $I30 in file 0x2c6b3 is incorrect.
CHKDSK discovered free space marked as allocated in the bitmap for index $I30 for file 2C6B3.
The down pointer of current index entry with length 0x78 is invalid.
7b eb 02 00 00 00 03 00 78 00 5a 00 01 00 00 00 {.......x.Z.....
b3 c6 02 00 00 00 0b 00 38 e1 09 23 ed d1 d3 01 ........8..#....
12 85 0f 22 ed d1 d3 01 60 a2 a8 f8 58 55 d4 01 ..."....`...XU..
b3 20 a1 97 51 55 d4 01 00 20 00 00 00 00 00 00 . ..QU... ......
cb 1c 00 00 00 00 00 00 20 00 00 00 00 00 00 00 ........ .......
0c 02 41 00 4d 00 41 00 34 00 41 00 41 00 7e 00 ..A.M.A.4.A.A.~.
31 00 2e 00 4d 00 41 00 4e 00 6e 00 66 00 2d 00 1...M.A.N.n.f.-.
ff ff ff ff ff ff ff ff ?? ?? ?? ?? ?? ?? ?? ?? ................
Sorting index $I30 in file 2C6B3.
543920 index entries processed.




Index verification completed.
CHKDSK is scanning unindexed files for reconnect to their original directory.
Recovering orphaned file AMA481~1.MAN (977E) into directory file 2C6B3.
Recovering orphaned file AMA47B~1.MAN (9C5B) into directory file 2C6B3.
Recovering orphaned file AMA474~1.MAN (CB2A) into directory file 2C6B3.
Recovering orphaned file AMA492~1.MAN (2EACE) into directory file 2C6B3.
Recovering orphaned file amd64_microsoft-onecore-c..propsheet.resources_31bf3856ad364e35_10.0.17134.1_en-us_e7b3eb9dadc12264.manifest (2EC91) into directory file 2C6B3.
Recovering orphaned file amd64_microsoft-windows-aclui.resources_31bf3856ad364e35_10.0.17134.1_en-us_275260861a161b6b.manifest (2ECB7) into directory file 2C6B3.
Recovering orphaned file AMA494~1.MAN (2ED06) into directory file 2C6B3.
Recovering orphaned file AMA457~1.MAN (2EEFB) into directory file 2C6B3.
Recovering orphaned file AMA499~1.MAN (2F092) into directory file 2C6B3.
Recovering orphaned file amd64_microsoft-composabl..opcommon-deployment_31bf3856ad364e35_10.0.17134.1_none_e6a10ab7dd043eb7.manifest (49E5B) into directory file 2C6B3.
Skipping further messages about recovering orphans.
79 unindexed files scanned.




79 unindexed files recovered to original directory.
0 unindexed files recovered to lost and found.




1311 reparse records processed.






Stage 3: Examining security descriptors ...
Cleaning up 4748 unused index entries from index $SII of file 0x9.
Cleaning up 4748 unused index entries from index $SDH of file 0x9.
Cleaning up 4748 unused security descriptors.
Security descriptor verification completed.
56921 data files processed.




CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
Correcting errors in the master file table's (MFT) BITMAP attribute.


Windows has made corrections to the file system.
No further action is required.


233262079 KB total disk space.
86408672 KB in 184193 files.
144084 KB in 56922 indexes.
28 KB in bad sectors.
511451 KB in use by the system.
65536 KB occupied by the log file.
146197844 KB available on disk.


4096 bytes in each allocation unit.
58315519 total allocation units on disk.
36549461 allocation units available on disk.


Internal Info:
00 90 06 00 e7 ad 03 00 e9 bc 07 00 00 00 00 00 ................
86 04 00 00 99 00 00 00 00 00 00 00 00 00 00 00 ................


Windows has finished checking your disk.
Please wait while your computer restarts.


-----------------------------------------------------------------------
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put tags around the log to break up the text.


https://mega.nz/#!BcQDBAgQ!bPAg2kZissDArr7OB12N3vOKB0tS7-1xeuVBauePxns


SFC Scan



  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
Last edited:
"That file isn't here anymore"
I apologize for ghosting the thread, life happened and I couldn't manage. Would it be possible for you to upload this file again? I promise I will download it right away this time.
 
I have repeated all the steps as instructed. For some reason it was especially difficult to reboot the pc in safe mode in order to run the RAM scan. After I managed to do so it looked like windows explorer was resetting every 15 or so seconds (things affected: win+r, file explorer, desktop; things unaffected: notepad, GSmartControl).
And so I performed two additional scans (the dates are different so it should be easy to differentiate). GSmartControl scan got terminated along with the "reset" of the winexplorer so that's a different outcome for sure.

All the files necessary in the zip folder attached.
 

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