Win 8 Crashes during sleep, deactivates license, kills USB ports

Joined
Feb 18, 2013
Posts
5
Windows 8 pro x64
upgraded from Windows 7 Pro x64
Retail upgrade, although I think my Windows 7 Pro was OEM.
Age of system is mixed (video card and CPU were bought in April 2012, motherboard and RAM January this year, optical drives and SSD are from 2011)
OS was Refreshed by MS tech support recently (due to activation problems)
Intel i7-3770K
nVidia GTX 680
Asus Sabertooth Z77
Corsair 650HX power supply
Home built system

This computer and Windows 8 are driving me crazy. I'm getting frequent crashes, usually while the computer is in sleep. I get the message that the computer crashed and was restarted when I wake it. When the computer wakes after these crashes, my Windows 8 license is de-activated and some of my USB ports no longer work (the ones on the top of my case and on my Dell monitor). When I try to restart, the computer usually hangs and I have to use the reset button. After the hard reset, everything is fine (windows activated and USB ports functioning normally). Microsoft tech support tried to trouble shoot the problem, because of the activation issue, and basically did a system Refresh. However, I soon found that this did not solve the issue.

I've also posted on Windows 8 Forums, and they had me run SFC /SCANNOW, which didn't turn up anything and suggested Resetting Windows 8 if that didn't help. I'd like to avoid the reset, A. because I doubt it will do anything that my recent Refresh already did and B. Because I have several 2D and 3D graphics programs installed that require licenses be de-activated and re-activated which is a huge pain. I have a feeling that it is probably having issues with one piece of hardware or driver, and that if I replace this it should work fine.

Hope you can help.

Thanks.
 

Attachments

Hi -

What is the origin of the Windows 8 ISO? Most dumps contain a checksum error for win32k -
Code:
*** WARNING: Unable to verify checksum for win32k.sys

Event Viewer logs are littered with these -- I've never seen them before:
Code:
The NVIDIA Stereoscopic 3D Driver Service service failed to start due to the following error: 
The system cannot find the file specified.

A pointer device did not report a valid unit of angular measurement.

A pointer device has no information about the monitor it is attached to.

USB - Kingston USB device?
Code:
The driver \Driver\WudfRd failed to load for the device WpdBusEnumRoot\
UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_[COLOR="#FF0000"]KINGSTON[/COLOR]&PROD_DT_101_II&
REV_1.00#001CC0EC2F24AA2176B61029&0#.

A corrupted upgrade/install of Windows 8 may be to blame here. It is difficult to say.

Is the firmware for your OCZ-VERTEX3 SSD upgraded?
http://www.ocztechnology.com/ssd_to..._3,_RevoDrive_3,_RevoDrive_3_X2_and_Synapse_/

Regards. . .

jcgriff2


BSOD SUMMARY
Code:
[font=lucida console]
Debug session time: Sun Feb 17 10:57:00.540 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\021713-11515-01.dmp]
Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
System Uptime: 0 days 11:14:00.180
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by : UsbHub3.sys
BugCheck 9F, {4, 12c, fffffa800fb5f640, fffff8800188e800}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: fffffa800fb5f640, The thread currently holding on to the Pnp lock.
Arg4: fffff8800188e800, nt!TRIAGE_9F_PNP on Win7
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_4_IMAGE_UsbHub3.sys
MaxSpeed:     3500
CurrentSpeed: 3518
BiosVersion = 1805
BiosReleaseDate = 12/19/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Feb 16 12:22:06.771 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\021613-13828-01.dmp]
Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
System Uptime: 1 days 1:14:20.393
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by : UsbHub3.sys
BugCheck 9F, {4, 12c, fffffa80121965c0, fffff803158d2800}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: fffffa80121965c0, The thread currently holding on to the Pnp lock.
Arg4: fffff803158d2800, nt!TRIAGE_9F_PNP on Win7
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_4_IMAGE_UsbHub3.sys
MaxSpeed:     3500
CurrentSpeed: 3518
BiosVersion = 1805
BiosReleaseDate = 12/19/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Feb 11 01:08:18.692 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\021013-12140-01.dmp]
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime: 0 days 8:05:05.315
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by : UsbHub3.sys
BugCheck 9F, {4, 12c, fffffa800ce0e5c0, fffff80323c9d800}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: fffffa800ce0e5c0, The thread currently holding on to the Pnp lock.
Arg4: fffff80323c9d800, nt!TRIAGE_9F_PNP on Win7
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_4_IMAGE_UsbHub3.sys
MaxSpeed:     3500
CurrentSpeed: 3518
BiosVersion = 1805
BiosReleaseDate = 12/19/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sun Feb 10 13:40:27.608 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\021013-11906-01.dmp]
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime: 0 days 16:15:23.229
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by : UsbHub3.sys
BugCheck 9F, {4, 12c, fffffa80124545c0, fffff88002c8e800}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: fffffa80124545c0, The thread currently holding on to the Pnp lock.
Arg4: fffff88002c8e800, nt!TRIAGE_9F_PNP on Win7
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_4_IMAGE_UsbHub3.sys
MaxSpeed:     3500
CurrentSpeed: 3518
BiosVersion = 1805
BiosReleaseDate = 12/19/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Feb  9 19:15:45.789 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\020913-11953-01.dmp]
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime: 1 days 7:40:19.412
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by : UsbHub3.sys
BugCheck 9F, {4, 12c, fffffa801336cb00, fffff801045fe800}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: fffffa801336cb00, The thread currently holding on to the Pnp lock.
Arg4: fffff801045fe800, nt!TRIAGE_9F_PNP on Win7
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_4_IMAGE_UsbHub3.sys
MaxSpeed:     3500
CurrentSpeed: 3518
BiosVersion = 1805
BiosReleaseDate = 12/19/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed Feb  6 02:31:46.110 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\020513-11546-01.dmp]
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime: 1 days 2:01:23.743
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by : UsbHub3.sys
BugCheck 9F, {4, 12c, fffffa800db305c0, fffff8036b152800}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: fffffa800db305c0, The thread currently holding on to the Pnp lock.
Arg4: fffff8036b152800, nt!TRIAGE_9F_PNP on Win7
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_4_IMAGE_UsbHub3.sys
MaxSpeed:     3500
CurrentSpeed: 3518
BiosVersion = 1805
BiosReleaseDate = 12/19/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Feb  4 13:00:32.306 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\020413-11718-01.dmp]
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime: 1 days 15:46:19.919
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by : UsbHub3.sys
BugCheck 9F, {4, 12c, fffffa800d7bc5c0, fffff800a264b800}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: fffffa800d7bc5c0, The thread currently holding on to the Pnp lock.
Arg4: fffff800a264b800, nt!TRIAGE_9F_PNP on Win7
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_4_IMAGE_UsbHub3.sys
MaxSpeed:     3500
CurrentSpeed: 3518
BiosVersion = 1708
BiosReleaseDate = 11/09/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sun Jan 27 07:07:36.778 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\012713-11687-01.dmp]
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime: 0 days 12:30:52.399
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by : UsbHub3.sys
BugCheck 9F, {4, 12c, fffffa80162375c0, fffff88002ace800}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: fffffa80162375c0, The thread currently holding on to the Pnp lock.
Arg4: fffff88002ace800, nt!TRIAGE_9F_PNP on Win7
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_4_IMAGE_UsbHub3.sys
MaxSpeed:     3500
CurrentSpeed: 3518
BiosVersion = 1708
BiosReleaseDate = 11/09/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Jan 26 15:54:29.983 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\012613-11343-01.dmp]
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime: 0 days 0:00:12.633
Probably caused by : win32k.sys ( win32k!AvoidThisMonitorForActivation+14 )
BugCheck 3B, {c0000005, fffff960000c0fe4, fffff880038c6d60, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Bugcheck code 0000003B
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000c0fe4, Address of the instruction which caused the bugcheck
Arg3: fffff880038c6d60, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  winlogon.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!AvoidThisMonitorForActivation+14
MaxSpeed:     3500
CurrentSpeed: 3518
BiosVersion = 1708
BiosReleaseDate = 11/09/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed Jan 23 22:19:35.242 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\012313-13671-01.dmp]
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
System Uptime: 0 days 0:08:54.891
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+13c00 )
BugCheck 133, {1, 780, 0, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Bugcheck code 00000133
Arguments: 
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
	DISPATCH_LEVEL or above. The offending component can usually be
	identified with a stack trace.
Arg2: 0000000000000780, The watchdog period.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x133_ISR_nt!_??_::FNODOBFM::_string_
MaxSpeed:     3500
CurrentSpeed: 3518
BiosVersion = 1708
BiosReleaseDate = 11/09/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


         
       [color=#000033]J. C. Griffith, Microsoft MVP (jcgriff2)[/color]   
             
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¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/font]
 
I purchased by Windows 8 upgrade online from Microsoft. I downloaded Windows8-Setup.exe and it gives you an option to burn the media to disk.

I might try uninstalling and re-installing my nVidia drivers. That may help with the stereoscopic viewer service, etc. I'll never use that feature anyway, so I may as well just not install that component when I re-install the driver.

The Kingston USB device is just a USB drive I had plugged-in when I ran the diagnostics. I've got my motherboard BIOS files on it. I was thinking about re-flashing my BIOS.

The firmware on my SSD is not the latest. I'll try updating that.
 
I was thinking about re-flashing my BIOS.

I would hold of on that for the time being. You already have the latest released BIOS which has the latest Windows 8 compatability tweaks...

I fear that jcgriff hit the nail on the head with this... I believe it is a corrupted upgrade and/or software issue.

A corrupted upgrade/install of Windows 8 may be to blame here.


Do you have a spare SATA drive available?
 
I've removed the nVidia 3D Vision drivers and updated my SSD's firmware to the latest version.

Yes, I've got an old 1tb WD Caviar Black (I replaced this one, which is SATA 2, with a SATA 3 for my data drive).
 
In this situation, here is what I would do.

Install the old SATA drive.
Install Windows 8 on the old SATA drive (fresh installation).
Install latest drivers for your hardware.
Test the Windows 8 installation to see if you have the same issues.

What this will do is rule out a botched/corrupted installation and any other software issues that could arise from an upgrade.
If it does have issues, similar or different, it should make it easier to pinpoint the issue if it is driver/hardware related.

And since you have a spare drive, you will have no need to modify or delete your current installation.

If you are worried about preserving your data and current installation, you could disconnect the SSD and Data drives from the system board.

I do understand the wish to not have to go through the trouble of deauthorizing an installation of software and having to reauthorize it again. I have to go through that with my wife's system (Adobe Suite and Fireworks require this)... In her case, we decided to run a dual-boot of Windows 7 and Windows 8 due to the same issues...
 
Last edited:
Wasn't worried about losing data, just the hassle of de-activating and re-activating a bunch of licenses. All my data is segregated onto a separate data drive and backed up to a Synology NAS. Went ahead with a Windows Reset. Things are looking positive so far. I'll give it a few more days to see if it's really fixed.
 

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