[SOLVED] Win 8.1 update errors

[fishhawk]

Hi,
I've been having issues with windows update for some time now. Have tried numerous fixes from Microsoft and other forums to no avail.
So happy to have found yours.
So I ran sfcfix and it gave me these results which do not correlate with any that you mention, so I'm at a total loss as to where to go now.
I've also attached the dism log file and a previous sfcdetails file that I had run.
Sure hope you can help me out.:banghead:

Welcome to SFCFix by niemiro and sysnative.com.


Checking for updates . . .
No new update is available at this time.


Processing directive 1 of 1 (AutoAnalysis::)
Beginning flash scan of Windows Update registry.
This process will take about ten minutes.




Failed to create zip file with errno 2
Failed to create zip file with errno 2
Failed to create zip file with errno 2
Failed to create zip file with errno 2
Scan completed with warnings.


Checking store directories . . .
Checking CBS.log . . .
Checking CBS.persist.log . . .
Checking CheckSUR.log . . .
Checking CheckSUR.persist.log . . .


Attempting repair . . .
Stage 1
Stage 2
Stage 3


Due to the nature of your corruptions, scan times have been extended by
approximately 15-20 minutes. Please be patient and allow the operation to
complete.




Deployment Image Servicing and Management tool
Version: 6.3.9600.17031


Image Version: 6.3.9600.17031


[==========================100.0%==========================]


Error: 0x80240021


DISM failed. No operation was performed.
For more information, review the log file.


The DISM log file can be found at C:\windows\Logs\DISM\dism.log

 

[Aura]

Hi fishhawk,

Do you still need assistance with this issue?

 

[fishhawk]

Yes please.

 

[Aura]

Alright let's start by running SFC and grabbing the full CBS.log (sfcdetails.txt doesn't help us here).

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

 

[fishhawk]

Alright let's start by running SFC and grabbing the full CBS.log (sfcdetails.txt doesn't help us here).

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

OK thanks Aura, but I've already done all that and I uploaded the cbs.zip file as you people suggest since as it was too big.
Please check that out as I did it right after running all of the above. It was uploaded successfully.
Thanks

 

[Aura]

I don't see any CBS.zip attachment in this thread.

 

[fishhawk]

I could not attach it because it was too big so I uploaded it as per your site's instructions attached to my fishhawk name.
It may be in my subsequent submission that I had to do because my edit time ran out waiting for the file to zip.

 

[Aura]

I don't see any attachments. If it's too big, upload it to a cloud service (like the ones listed in my instructions) and post the download URL for it here.

 

[fishhawk]

OK here's the file on google drive. However, your site needs to update your instructions then as to how uploading of files should be done because I followed those instructions explicitly and this is not how its explained.

Meet Google Drive – One place for all your files

 

[Aura]

It seems like I need to ask your permission to download this file. I need a public download URL. To get a public download URL, go on Google Drive's website, right-click on the file and select Share. From there, click on the Get shareable link button in the top-right corner and copy/paste the URL that will be given here.

Also, which instructions did you follow? Mine? Here?

https://www.sysnative.com/forums/wi...-8-1-update-errors-post169444.html#post169444

 

[fishhawk]

here it is again


CBS.zip - Google Drive

 

[fishhawk]

I followed the guide for this thread.

 

[Aura]

Now it worked, thank you. Sadly there are no traces of a SFC scan in that CBS.log. Can you run it again and provide me a new log?

 

[fishhawk]

Now it worked, thank you. Sadly there are no traces of a SFC scan in that CBS.log. Can you run it again and provide me a new log?

OK but it will have to wait till tonight. Thanks.

 

[fishhawk]

Now it worked, thank you. Sadly there are no traces of a SFC scan in that CBS.log. Can you run it again and provide me a new log?

OK but it will have to wait till tonight. Thanks.

 

[fishhawk]

Hi Aura. Got to it earlier. Here's the cbs file. Any help would be greatly appreciated.

cbs.txt - Google Drive

 

[Aura]

Good, thank you :) Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

• Download SFCFix and move the executable on your Desktop;
• Download the attached SFCFix.zip and move the archive to your Desktop;
  Note: Make sure that the file is named SFCFix.zip, do not rename it.
• Save any work you have open, and close every programs;
• Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
  
  
• SFCFix will launch, let it complete;
• Once done, a file will appear on your Desktop, called SFCFix.txt;
• Open the file, then copy and paste its content in your next reply;

SFCFix.zip

 

[fishhawk]

Good, thank you :) Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

• Download SFCFix and move the executable on your Desktop;
• Download the attached SFCFix.zip and move the archive to your Desktop;
  Note: Make sure that the file is named SFCFix.zip, do not rename it.
• Save any work you have open, and close every programs;
• Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
  
  
• SFCFix will launch, let it complete;
• Once done, a file will appear on your Desktop, called SFCFix.txt;
• Open the file, then copy and paste its content in your next reply;

SFCFix.zip

 

[fishhawk]

OK done. Here's the txt file contents.

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-10-21 20:34:46.471
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Linda\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB


Successfully copied file C:\Users\Linda\AppData\Local\niemiro\Archive\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB to C:\windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB.


Successfully restored ownership for C:\windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
Successfully restored permissions on C:\windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-10-21 20:34:47.206
Script hash: YlK0+Gv3oTMsEkX91B3f3rx6sUTGzEtFu3iFoV7CtOk=
----------------------EOF-----------------------

 

[Aura]

Good. Now follow the instructions below.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
  

  wusa /uninstall /KB:3068708

• Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;